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Problems with cloning Win10

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Can one help please

We tried to make a clone drive of one of ours WIN10 machine with True Image 2015. Doing that using the windows application fails immediately as the cloning process began and the system restart to a normal Win10 one.

From the internet we learned that in such case the best is to try to do that by a removable bootable device. So we generated a USB stick and booted the computer from there. All worked fine to the point cloning process began – Immediately at this stage the cloning stopped and the application ended.

Does one have an idea what is the solution

Thanks

 

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