Program crashes in a minute after opening it
I have started experiencing a program crash recently, on 2 different laptops running the same version of ACRONIS True Image 2013. They have been operating fine for many months.
After I start the program it crashes very soon after the start up. Like in a minute. The same for both computers too. I don't have to touch anything either for it to happen. The crash info is shown below.
Problem signature:
Problem Event Name: APPCRASH
Application Name: TrueImage.exe
Application Version: 16.0.0.5551
Application Timestamp: 50354ef2
Fault Module Name: ti_managers.dll
Fault Module Version: 16.0.0.5551
Fault Module Timestamp: 503544f1
Exception Code: c0000005
Exception Offset: 0041ceb3
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
The only thing that might have changed on these 2 computers is that Windows 7 has probably installed updates as well as my Vipre Antivirus program. I have disabled my antivirus and the program still crashes.
Any Ideas what I should try next?
Has anybody else experienced this lately as well?
Thanks,
*Dave
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The location of the file noted in the referenced post is for 64 bit systems
C:\Program Files (x86)\Acronis\TrueImageHome
If you are running a 32 bit version, the file location should be here:
C:\Program Files\Acronis\TrueImageHome
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I am running the x86 version but my WIndows 7 Pro boxes are both 64bit systems.
I replaced the dll and the program still crashes after a minute.
Here is the crash dump;
Problem signature:
Problem Event Name: APPCRASH
Application Name: TrueImage.exe
Application Version: 16.0.0.5551
Application Timestamp: 50354ef2
Fault Module Name: ti_managers.dll
Fault Module Version: 16.0.0.5551
Fault Module Timestamp: 503544f1
Exception Code: c0000005
Exception Offset: 0041ceb3
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
I didn't shut down any services or reboot, I just copied the replacement dll into the program directory and started up the 2013 program. Waited a bit, and crash.
Thanks,
~Dave
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I tried another thing. I stopped all the ACRONIS services. Started up the program and in like 1 minute it crashed again.
~Dave
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Now for the next step.
Open the 2013 installer executable that you used to install 2013 on these systems, and perform a "Repair" installation.
Let us know the results.
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I did the REPAIR re-installation, no workie...
Here is the crash info;
Problem signature:
Problem Event Name: APPCRASH
Application Name: TrueImage.exe
Application Version: 16.0.0.5551
Application Timestamp: 50354ef2
Fault Module Name: ti_managers.dll
Fault Module Version: 16.0.0.5551
Fault Module Timestamp: 503544f1
Exception Code: c0000005
Exception Offset: 0041ceb3
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
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I went so far as to uninstall the 2013 product and re-install my 2012 product. Same result. CRASH.
I disabled my anti-virus and my anti-spyware products and still it crashes.
Here is the 2012 crash info;
Problem signature:
Problem Event Name: APPCRASH
Application Name: TrueImage.exe
Application Version: 15.0.0.7133
Application Timestamp: 4fec61ab
Fault Module Name: ti_managers.dll
Fault Module Version: 15.0.0.7133
Fault Module Timestamp: 4fec556e
Exception Code: c0000005
Exception Offset: 00400036
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
I've shut down everything I can and it still crashes in about a minute after strating it. ?/ :(
I'd be willing to presume that this is some weird "MY computer" problem except that I have another PC that does the exact thing.
*Dave
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Search for and manually delete the ti_managers.dll.
Run a repair install of 201x using run as admin option. reboot see fi problem still exists.
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