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Program will not install

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Formerly running ATH 2011 under windows 7. Uninstalled. Upgraded to Windows 8 and purchased 2013 which will not install due to presence of earlier version of 2013. Ran Acronis removal tool. Rebooted and ran into same problem. Paid good money and would like to use program.

Suggestions please.

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Gary,

Restart Windows 8. Open your User temporary files folder by selecting Start (to get to the Windows Tiles (Start) screen), and typing in %temp% and pressing enter. File Explorer will open in your user Temp folder (C:\Users\**your user name***\AppData\Local\Temp). Delete all the files and folders you can. Then close File Explorer. Run the True Image Cleanup utility again (download from here: http://kb.acronis.com/content/34876).
Then try the 2013 install again.

Please post screen captures of any error you receive.

James

Thank you James. I actually found an easier way. When I tried again (and failed) when I closed the error message box there was an option to repair the installation. It worked and the program installed. Had to go through same procedure with Plus Pack.

Makes no sense, but it worked.