Re-Install of ATIH 2012 asking for previous serial number
Good morning Acronis folks. I'm trying to re-install my Acronis Home on after installing a new HDD. Upon going to my Acronis account online, logging in and downloading the install executable, I run it and am prompted by the install to provide my serial number. Upon entering the product serial number stored on my Acronis web profile I am then prompted for the serial number for the previous version of Acronis. This is a problem.. as I never owned any previous version. I purchased my Acronis online from the Acronis online store.
Any thoughts would be appreciated.
Thanks.
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I never owned any previous version. I upgraded to the currently registered version from the free version I downloaded from the Seagate Website.
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Hello Thomas,
Thank you for replying.
In order to install Acronis True Image 2012 Home Upgrade, you need to have Seagate DiscWizard installed on your machine.
Please take a look at the following article for additional information to resolve this issue.
Let me know if you have additional questions please.
Thank you.
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