Re-Installing TrueImage 2014 woes, continued (1) --SOLVED--

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After following the excellent guide (see response to my previous msg.) applying the CleanUp utility, I was ready to RE-Install TIH 2014.

Alas, the dark-forces never left my computer: RE-Installation FAILED with the error msg. "Installation incomplete." [the error log file is NOT attached since its size is 21MB while this forum limits the attachment's size to 15MB (!) ] "FATAL Error during installation, The system can not find the file specified."

Regretfully, Acronis does not provide free tech suport for RE-Installation.

Any help will be highly appreciated.

TIA

Reuven

Di, 01/28/2014 - 23:06
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Run the cleanup again but before you do, review the "common" text instructions which came with the KB artiacle.

Afterwards, try installing using the method covered by this link. Perhaps MVP Coliin will see your posting here.
http://forum.acronis.com/forum/22335#comment-68734

Before you start the new install again.
Put any anti-virus on hold
also
Right click on the file which will do the installation and choose the Run as Administrator option.

If needed, a forum seach on the "installer file" may provide more info as I am not familiar with this procedure.

Mi, 01/29/2014 - 01:10
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Many thanks for concise and prompt advices, GroverH!
The problem is solved now. All I did was to REBOOT the computer (which probably made AVG to allow connection via the Internet.)

Again, many heartfelt thanks!

Reuven

Mi, 01/29/2014 - 05:16
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