Recover operation failed
I hope this is the correct forum as I do not see one for the OEM version that Western Digital purchases on behalf of its customers. I am using the current version 14192. Since some of the Dell PCs have Seagate drives, I also tried the Seagate version with similar results, but the Seagate version just reboots when the Seagate drive is connected externally...the WD version does not have this "feature".
I have no issues performing a disk to disk clone with the software. I can create and verify the image, but if I attempt to restore from the image I get this error. The PCs are BRAND new out of the box Dell Optiplex 790s. Before I arrived here someone decided to use the licenses from Dell rather than purchasing new ones, but gave no thought to what happens when a drive fails (or OS gets corrupt). I need an image of "factory new" for future use.
Log:
<?xml version="1.0" encoding="UTF-8" ?>
Recover Backup Archive</bold><endl/><tabpoint value=30><indent value=4>From file: <indent value=10><textcolor value="navyblue">"D:\Opti790.tib"</textcolor></indent><indent value=4><endl/>Recovery of: <indent value=10><textcolor value="navyblue">Disks</textcolor></indent><indent value=4><endl/></indent><endl/>" module="11" time="1347549955" />
Internal error: invalid FAT partition information (0x70001)
Tag = 0x6B426CBA4C49BAD7</indent>" module="1" time="1347549956">
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If you can create a bootable CD/DVD or USB Rescue Media from within the Acronis application, you could boot to it and try to do the restore that way.
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Thanks for the suggestion, but I am already using the bootable CD to create and restore (or should I say attempt to restore the disk). I did this since I need to create an image of the hard drive as received from the OEM and well, I always have used bootable media (I was a long-time PowerQuest user with their DeployCenter).
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eddie r,
Do you have a EISA partition on your disk? Look at Windows Disk Management (not Windows Explorer) to determine this.
That might be the partition creating some trouble. This partition is not essential and you can recover without it. It is a partition containing recovery and/or diagnostics tools. If you use this recovery process, you would get back to the system as it was exiting the assembly line.
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