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Recovering from True Image 11

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I kept personal photos on my laptop. I bought True Image 11 and kept incremental backups of them (on CD). My laptop was stolen - with the photos and the True Image software. I have downloaded the demo version of True Image Home 2010, hoping I could restore my files with it, but as yet I cannot.

I mount the last volume of the backups and make what seem to be all the right selections. The summary before I execute is as in the attached screen dump. Restoring from file '''' is evidently wrong - and sure enough, it successfully restores ...nothing

Help!

Anhang Größe
acronis.jpg 43.31 KB
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Hello Alistair Edwards,

Thank you very much for posting here. I would like to apologise for the delay.

I found your case in our system relating to this issue, and it looks like it was resolved.

Our support engineer resolved it by providing you with a download link for the software together with your serial number.

Please let me know if you have any other questions and I will be very happy to assist you.