Recovery CD will not load in Toshiba Laptop
Hi:
When I boot from the TrueImage Recovery CD I get the Intro screen on my Toshiba Satellite laptop. But after I click on TrueImage, the screen goes blank after a short while and then nothing happens anymore. I cannot use the program let alone recover the backup I made. I tried downloading and installing the latest version of the CD image - no good. A lot of trouble only to discover that it was the same revision as the one I already had.
I loaded the recovery CD onto two other laptops (Dell and Sony) with no problem. In watching the screen, it is apparent that the disk fails in the Toshiba when it switches to high resolution video output. The small high res splash screen window in the top left never appears nor does the main hi-res input screen that follows it. So the problem would appear to be lack of support for the Toshiba Laptop Video system.
I would add that even using another laptop wasn't as much help as it should be. The Dell would not allow me to select an external SATA drive on a universal adapter as the recovery destination despite recognizing it as available. It recognized the system drive, the backup drive, and the intended destination drive. It even allowed me to format and set partitions on the destination drive. But the destination drive on the adapter was grayed out and could not be selected as the target during the actual TrueImage restore process. Since the Dell did not support SATA internally, I was dead in the water.
However, I was able to remove the Sony's internal drive and replace it with the destination drive for the Toshiba and then successfully restored the backup from the backup USB drive to the Destination drive. I also checked shutdown after completion so the Windows 7 System would not auto boot and mess up my Toshiba configuration by updating it to a Sony configuration. After shutdown, I swapped the drives back where they belonged and the Toshiba booted and worked just fine with all my precious data intact.
Obviously, I am happy with the end result, but I am not thrilled at all with all the acronis trueimage 2012 home shortcomings I encountered in the process.
1. It should recognize the Toshiba video system and even if not, at the very least it should just stay in low res mode!
2. It should be possible to restore to an externally connected drive without having to resort to taking chances swapping drives with a functional surrogate computer that most users wouldn't even have access to!
Is there any chance either of these issues will be addressed in a future release?
Cheers!
My excperience is that Acronis will find you a bootcd iso with a set of drivers that will work on your machine if you send them info. I've done this in the past with various versions for various machine set ups.
We have a workaround for booting into the bootable media if there are issues with video resolution. Please check this article from our Knowledge Base.
Ok, I read the workaround. I am a geek, but the workaround is Greek and I don't speak that lingo. My geek is a different Greek.
1. What is "selection screen"? There is no screen. The boot program and screen are dead, locked up, and unresponsive.
2. If I could reach the screen, what EXACTLY would I type in to select the video to try? The workaround doc should be more specific with at least one example.
3. How in the heck do I even know which one to try? From the workaround document, it looks like there are hundreds!
4. Assuming I do know which one to enter, what EXACTLY do I type next? "/bin/product" sounds like a path not a command. Is that all I enter?
Thanks!
It is not clear why it was not possible to select an external drive as a recovery location, we will need to investigate it. The fastest way to do this would be to contact our Support team with screenshots from the recovery wizard, AcronisInfo report and to solve the bootable media issues we need to take a look at Acronis Linux report.
Actually, from reading other posts, this is a fairly well known issue already. Several other users have reported that they cannot recover a backup to an externally connected drive using an external USB to SATA drive controller. The forum admins and other experts have directed the users to install the drive inside the PC and it will work. Unfortunately, that is not an ok workaround for me because of the video problem I am also having. That's why I installed the drive internally into a different PC which did work.
My main reason for posting my workaround was to tell other users how to get around the video issue, and to inform acronis so they can fix their program so it works better. They need to fix the video issue and Acronis needs to repair the program so it will write to externally connected drives, not just internal ones.
Cheers!
My excperience is that Acronis will find you a bootcd iso with a set of drivers that will work on your machine if you send them info. I've done this in the past with various versions for various machine set ups.
Awesome! Exactly what info do they need and who do I send that to?
Cheers!
I have been using Acronis for many years - successfully on my XP desktop. I purchased a Toshiba Satellite Pro L300-EZ1525 (XP also) and find that no version (2009, 2010, OR 2011) of Acronis True Image will boot from the Toshiba CD/DVD drive. I prefer to use TrueImage 2010, as I like the user interface, and that 2011 will NOT read my 2010 Acronis backups. (So I NEED to use TrueImage 2010 to restore my laptop image). I have used a separate USB CD drive - and that won't work either. All of the Acronis bootable CDs DO work in my desktop.
The error that shows up is "
Acronis Loader fatal error: Boot drive (partition) not found. Press to try to boot your OS . . .
There is NO WAY that I will purchase future versions until I am satisfied that Acronis will work on my Toshiba. I have tried the obvious solutions I have seen in the MANY boot issue threads on your forum. Do you have a solution?
if you could have the safe boot disc, it would surely work.
But Acronis now wont give you the same support they give to corporate customers.
After logging in as a registered user I downloaded from the Acronis web site ISO boot disks for ATIH 10 and 2011 - neither worked.
I had exactly the same problem with my Toshiba Satellite A305-S6857 with onboard Intel Graphics. I searched the internet and found that when you get to the boot menu (where it asks if you want to continue to boot into Windows or into Acronis) press F11 and type the following when the little options window opens up:
quiet ACPI=off NOAPIC
The press enter and choose the menu item to boot you into Acronis. You will then be able to get right in successfully and get into Acronis. However, once in, it would not detect my Western Digital USB hard drive. So I had to create and boot into the WinPE Rescue disk I created. That was a major pain having to download and install the Windows AIK (Automated Installation Kit) and then try to make it work. Not to diss Acronis, but Macrium has a superior wizard that just builds the WinPE disk without a single hiccup and worked flawlessly from the get-go. Acronis might want to take a page from Macrium's playbook on this one.
I sure wish Acronis was better at detecting video cards, ignoring ACPI, or at least build in the above command as a boot option choice.
Perhaps Acronis should do more product testing on more notebook computers and desktop computers to make sure they work with a wide array of hardware out there. I mean, not seamlessly booting into a Toshiba Satellite notebook? Seriously?
Thanks Wilfred for taking the time to respond. Will try your Macrium solution. By the way, do you or anyone else know if Acronis 2012 rescue disk will boot in the Toshiba? And will it read Acronis True Image Home 2010 files?
The Acronis True Image Home 2012 is the product I am using, and yes it will boot into the Toshiba notebook IF you press F11 at the menu choices when it boots up and type: quiet ACPI=off NOAPIC
You'll boot in just fine. I do know that when I did do that, my Western Digital USB hard drive was not recognized. Might have to figure out an addition to the about switch to make sure USB is enabled and the drive is recognized.
My Linux Guru friend said that when I press F11 when it boots into the menu to remove the word "quiet" and instead put in "nokms" (without the quotes). Or, if that doesn't work put in: nokms and vga=788, or nokms nofb vga=788
One of those combinations should work. My Linux Guru friend says the following:
"If they compiled the driver as a module and not embedded then it will hang when trying to render the framebuffer (load the splash screen)"
Hope this helps! : ))
Those and a host of other boot options can be "hard coded" when you create the ATI bootCD.
I have used ati on 3 diff Toshiba's and they haven't ever had a probl with ati.
ATI2012 can read ati 10, ati 11, ati 2009, ati 2010, ati 2011, and ati 2012 tibs.
I used online chat with Acronis last night and suggested they look at the boot Disks for Parted Magic 5.2 (from Distrowatch.com) and Macrium Reflect. Both of these disks boot up flawlessly on my Toshiba A305-S6857. I am hopeful Acronis can "reverse engineer" these boot disks and incorporate their boot loaders into future builds of ATIH 2012 recovery disks.
It's amazing the Acronis Linux Recovery disk won't boot on the Toshiba notebook, but the WinPE disk will. But it is is soooooooo slow........... : (
Any Linux types or Acronis technicians willing to deconstruct the Macrium Reflect (Free Version) Linux boot disk and then find out why it boots flawlessly into the Toshiba Notebook and the Acronis True Image Home 2012 Linux disk won't?
It would be nice if you can take the boot files of the Macrium Disk, copy the Acronis files to it, and modify it so we can then boot up Acronis without the issues we are having so we could have a new build on the Acronis Linux boot disk that actually works.
Thanks in advance for your help.