Recovery Issue (missing files)

I have used true image in the past and recently used it to create a backup for a failing drive to recover to the replacement drive. The backup took a couple attempts because it would randomly just stop (true image reported that the operation was stopped by the user, but it wasn't). However, it seemed to backup successfully after a couple attempts. Now, after restoring to a new drive I am having the following problem- My user folder (which of course is where all the important/personal files are stored in windows) is not showing up on the recovered drive.

That's ok I guess, I could just copy in that one folder since I have another copy of it backed up via copy paste. However, the drive thinks that the folder is there- as in it is showing that space as used. The folder (user) should be in the main root of the drive, but it doesn't appear there in the file explorer, nor is it there if I run a 'dir' command in command prompt.

I ran chkdsk on the drive and it came out clean, but it says that ~700gb are used on the drive. Now, if I select all in the root directory of the drive I get only about 80gb of files combined. The other 600 and some gb are in the user folder, except that folder doesn't seem to exist anywhere on the drive that I can find. In true image, I can go to recover folders, and the user folder is on the backup that I restored from. I tried re-formatting the drive and restoring again but without success. I would rather not have to try to backup the old drive again since it was kind of fickle to begin with, so please let me know what I else I can do now.

Thank you,
-Tyler