Direkt zum Inhalt

Recovery Manager 2010 nothing works

Thread needs solution

Hi, I have a (big!) problem with the Acronis startup Recovery Manager 2010. It boots fine but I cannot recover anything, most buttons do nothing, I click on them and nothing happens ! I have Windows 7 Pro x64. Please help :)

Guillaume

0 Users found this helpful

Hello Guillaume, welcome to the user forums.  Please can you provide some more information to allow us to try to help you with your problem?

Has the Acronis Startup Recovery Manager ever worked for you, have you been able to boot your computer to this recovery environment and make selections from the menus that are presented?

If this has been working previously, have any significant changes been made to your computer system since the last time it was working correctly?

Have you tried creating the Acronis Rescue Media on CD and booting from that media instead of via the ASRM?

Do you get the same symptoms / problems if booted from the Rescue Media on CD?

Please be aware that ATIH 2010 is not a supported product for direct help from Acronis as is a very old version of the software and therefore the most likely remedy that you will be offered will be to try reinstalling the Acronis software, including removing the ASRM, and reinstating it after a clean install.

Hello Steve, thanks for helping :) I've never used ASRM on this machine. I've used it several times on a Win XP machine with great success (installed with the same True Image CD). I've tried a bootable CD which boots into the same console but I get identical problems. My .tib files can be used for recovery from True Image within Windows but not from the ASRM, I find this strange. Is the ASRM different from Win 7 to Win XP ? I really don't get this :-/ My issue isn't too bad because I can boot into Windows but I'm worried if I get a serious problem in the future. I installed a licensing software called Syncrosoft that deals with USB ports and got problems after I uninstalled it. Could it be related ?

Hello Guillaume, thank you for the further information which helps clarify the problem.

I assume that when you say that you used ASRM on a Win XP machine successfully that it was a different machine to your Windows 7 machine?

The fact that the bootable CD gives the same results as ASRM suggests that the problem is not connected to Syncrosoft as this should not be involved when booting from the CD which is completely outside of Windows 7.

What may be the issue here is that your Windows 7 system has some hardware components that are unsupported in the Linux environment that both the ASRM and the bootable Rescue CD use.  This raises the second issue that you are already aware of, that in the event of needing to do a system recovery for a failed disk drive, you will not be able to do so outside of Windows.

The only suggestion that I can offer is to confirm that you have the very latest build version #7160 for ATIH 2010 and upgrade to this version / build if you do not have it already installed.  If you are already at the latest build version then you will need to consider upgrading to a much later version, where ATIH 2016 is the current latest available.

Hi Steve, I just bought True Image 2015 for 30$. I picked this version because I saw on a web site that it would recover .tib files from my 2010 Home version but TI 2016 would not (I don't know if it's true). Anyway I tried it and it all worked fine :) You're probably right it must have been a hardware issue. Now I wander if I have to install it in my Win 7 since my Home 2010 version works fine to create the .tib backup files within Windows...

Thanks for your help :)

Cheers,

Guillaume

Hi Guillaume, good to hear that you have a solution for this problem.  You are correct about the difference between ATIH 2015 and 2016 in terms of backward compatibility with the ability to recover your archive .tib files.

See https://kb.acronis.com/content/1689 which documents that compatibility across product versions.

The decision about whether to install your ATIH 2015 or keep your 2010 version is one that you must make yourself. There are benefits to installing the 2015 product in terms of some of the enhanced functionality, i.e. easier to create Window PE Rescue Media, support for a wider range of hardware devices etc.

The downside may be the functions that have been removed from the 2015 - see document below:

https://kb.acronis.com/content/48662 

You should check the above in case there are any functions that have been removed that you rely upon with 2010.

ok thanks. I'm unsure whether to update or not. I don't use the discontinued features so I might very well update, I'll see. Thanks again :)