RESOLVED: Acronis active sync service will not start making activation impossible.
Hi: i have True Image 2014 Premium that i need to change over to another pc. the new pc I installed 8.1 on and am having an issue where with UAC on or off, with changed credentials for the service, or just rebooting like it asks me to the Acronis active sync service will not run and gets an error that says the service was terminated when starting (I get the same thing if i manually try to start it). i get his with the old install i have for the program, a reinstall, and the new updated installer from the site. I am stumped at this point. any help would be gratefully appreciated.
I have attached pictures what what i mean below along with reports you can use to view how my system is setup as it seems to be a another service conflicting possibly. although none of my other programs are having issues and all other services are behaving correctly.
This is a link to a speccy report and I have also attached a much more including report from AIDA 64 (was to big to upload without ziping sorry). I also have the Acronis one it can generate but it has some info i don't want to really give out unless i need to. http://speccy.piriform.com/results/VDZ2IrdzUcjuN0aAr1OdHe2
Thanks,
Malcolm D.
EDIT: Fixed Grammar, sorry about that.
Anhang | Größe |
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screen_shot_2014-05-29_at_7.08.03_am.png | 724.17 KB |
screen_shot_2014-05-29_at_7.13.51_am.png | 340.98 KB |
report.htm_.zip | 770.85 KB |


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Enchantech wrote:I think you might need to activate your product using the procedures outlined here:
http://www.acronis.com/en-us/support/documentation/ATIH2014/index.html#….
Thanks for the reply, unfortunately to do the change license from another pc it requires that service to be on, as it has me login in the program itself I can not find a location to do this on the website like 2013 did. if there was a way to do it on the site only i would be very grateful.
Thanks,
Malcolm D.
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Malcolm Duncan wrote:Enchantech wrote:I think you might need to activate your product using the procedures outlined here:
http://www.acronis.com/en-us/support/documentation/ATIH2014/index.html#….
Thanks for the reply, unfortunately to do the change license from another pc it requires that service to be on, as it has me login in the program itself I can not find a location to do this on the website like 2013 did. if there was a way to do it on the site only i would be very grateful.
Thanks,
Malcolm D.
I just got it work but disabling my nic then letting it give me that prompt for offline then it let me use the activation page from a license file it made and i successfully moved it from my laptop to my desktop. thank you very much for putting me in the right direction. the sync is still broken but i do my own off site backups anyways.
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Did you save the installation code to file as instructed and then go to this link: http://www.acronis.com/activation/ ?
Please look here for further assistance: https://kb.acronis.com/content/43896
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Enchantech wrote:Did you save the installation code to file as instructed and then go to this link: http://www.acronis.com/activation/ ?
Please look here for further assistance: https://kb.acronis.com/content/43896
yes after disabling my NIC i was able to trigger that window to activate that way and i'm all good now.
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That's good.
Cheers!
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