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[RESOLVED] Sync: Error While Calling RPC

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Hello,

I'm using the full version of Acronis True Image Home 2012, and I'm trying to use the synchronisation feature. When I click onto sync it asks for my Acronis login information, which I provide, and after clicking to log in a message appears at the bottom of the program stating "Error while calling rpc", along with the message that my Online Backup has expired (which it has, but I'm interested in sync not online backup). The login never completes and remains on the logging in screen, and this means I can't use the synchronisation feature.

I have uninstalled ATI and used the clean-up tool, and reinstalled it, but the problem still remains.

Can anyone shed some light on how I can fix this error?

Thanks,
Ray.

Issue resolved here.

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Make sure the Remote Procedure Call (RPC) service is Started and is Automatic:
For Windows 7:
Hit Start -> Run (or hit Win-R on the keyboard), and type in services.msc
Find the service and double click to to open up the configuration screen.
If the service is not set to Automatic, please make it so.
Also if the service is not started, press start to get it going.

Thanks for your suggestion James - unfortunately the Remote Procedure Call service was already set to Automatic and was in the Started state.

Any other thoughts?

Cheers,
Ray.

Are you using this computer at home, or on a corporate network? There are several Hotfixes on Microsoft's website relating to RPC errors, and may apply if you have had Group policys/restrictions applied to your system.

This is on a home computer running Windows 7, with all the latest updates applied. Do you have links to the hotfixes? Thanks for your help.

Be sure you are using the latest build of 2012, currently build 7133. Try this one first. http://support.microsoft.com/kb/979150. Also try disabling your Anti-virus/Firewall for testing purposes.

I can confirm I'm using the latest build, 7133. I have also tried disabling Norton Internet Security and ensured Windows Firewall was also off, and that doesn't appear to have made any difference. The hotfix doesn't think it applies to my system and so it won't install, which I suppose could be the case if it has already been installed through Windows Update.

Thanks for the help so far James. Can you suggest anything else?

I had some problems in the past with sync and this is what I did to correct them. This may not help, but is worth a shot. If you are signed in to ATIH 2012, logout, then go to the main Acronis site and sign in. Select Synchronization from the list on the left. If your computer shows as linked, you could unlink it and then try sync again in ATIH 2012.

Just to let anyone interested know, I contacted Acronis support and was told to check whether the shortcut to Acronis was set for compatibility mode - it wasn't. However, I then looked a bit further and saw that the shortcut points to AcronisLauncher.exe, and that the actual Acronis.exe did indeed have compatibility mode set to Windows XP. Removing the compatibility mode has fixed the problem!

Thank you for your attempts to resolve the problem for me James, it's much appreciated.

Cheers,
Ray.

Thank you for posting your solution. I'm glad you have it working now.