Response from support or customer services

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Hi Folks,

I recently purchased Migrate Easy which is a brilliant product, based on this I tried to purchase an upgrade to True Image Home 2012 (following the link in the software) which all worked and I downloaded the software and then tried to upgrade but low and behold no I can't use that upgrade because I needed to have an older copy of True Image Home.

So I've emailed support and customer services all to no avail and absolutely no response.

I'm I just having bad luck, is this indicative of the customer services I should expect from Acronis?

Either way I am left with no option but to try and claim back the money via PayPal, all I wanted was a response and some help.

Shame on you Acronis.

Al.

Mi, 09/21/2011 - 18:36
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If serial number of ME 7 is of 25 characters, installer will not accept it and you'll have to use the workaround with a trial key as described in http://kb.acronis.com/content/24146

Mi, 09/21/2011 - 20:06
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Hi dev-anon, Thanks for your helpful suggestion and indeed that has fixed the problem - so many thanks to you :-)

Problem shared is indeed a problem solved.

Cheers,

Al.

Mi, 09/21/2011 - 21:23
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Unless you used their online support form while logged-on as a registered user, I'm not surprised your emails got no response--I can't even imagine how many emails Acronis might get. When I contacted them via their Email Support online form I got a response within a couple business days that included the solution to my problem.

Mi, 09/21/2011 - 21:59
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Hello all,

Thank you very much for your posts and I appreciate your kind assistance dev-anon and tomf.

Alasdair, let me provide you with additional assistance please.

I am glad that the initial installation issue was resolved. I could not find any cases in our system under your current e-mail to which your Acronis products are registered. We have one entry from you in our Customer Listening System but this is not a support queue.

If you need to contact our Support team please check the following guide. This sticky thread explains different support options for Acronis software.

Please let me know if you have additional questions.

Thank you.

Do, 09/22/2011 - 10:13
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