restore won't work

Hello Tony!

Welcome to Acronis Forum, we are glad to greet you here!

Thank you for finding time to report about the issue. Unfortunately due to the lack of information it is difficult to identify the exact cause of the problem, and I would ask you to take a look at this thread with the similar issue. There you can find the detailed instructions what exactly should be checked and how you can contact support directly.(Please note that according to the Terms of Use Acronis moderates the Forum only, for ongoing technical assistance you need to contact our Support department).

We would also ask you to kindly search through the Forum before posting a new thread or comment - this may speed up the process of finding the answer greatly.

Thank you for understanding and cooperation!