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RESTORING FROM WIN 7 PRO HD THREATENING FAILURE

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Bought True Image 2015 for a friend. She gets warnings of HD failure from Dell Optiplex 755, w. Win.7 Pro., and 2 SATA ports on the motherboard. Ran full backup to an external HD but can't restore because of difficulties with partitions—size and location—settings. Alternatives are greyed out. Backup & restore run from Acronis bootable disk. Tried cloning from old to new disk from a flash drive w. Acronis restore but that failed too. Old HD still works and runs Windows but starts w. a warning that the HD may fail soon. Windows Repair won’t work because of “bad sectors.” Afraid old HD will fail soon. Need step by step directions for restoring including the "hidden partitions" and the before and after sizes. We are not aware of any other partitions but there may be one (or more). A step-by-step guide would be much appreciated.

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With ATI 2015, create a new backup, choose "entire PC" and choose the USB as destination.
Put the new disk at the same spot as the failing disk. Take the old disk completely out of the system.
Boot the computer on the Acronis recovery CD and restore the image.

If this doesn't work automatically, you will have to read carefully the guides in the left panel of this forum to restore the partitions manually.

The simple, automatic approach won’t work. Windows disk Manager shows the following volumes, in this order:

System Simple Basic NTFS Healthy (System,Active,Primary Partition) 150 MB Capacity, 116 MB Free Space 77% Free, Fault Tolerance NO, Overhead 0%

Windows (C) Simple Basic NTFS Healthy (Boot,Page File, Crash Dump, Primary Partition) 698.49 GB capacity 624.24 GB Free Space 91% Free Fault Tolerance NO, Overhead 0%

The first recovery question is Specify Recover Settings of Partition G. I allowed the automatic answers and clicked next. Then when I got to Recovery settings for Partition C, all of the options were greyed out—there was no place to put it.

I need STEP-BY-STEP instructions for how to set this up so I can restore my computer. Can’t somebody help?

Instead of restoring partition by partition, did you try to restore the whole disk?
From the recovery CD, when you select what to restore, check the box at the disk level, then select the destination disk.

https://forum.acronis.com/forum/29618

We already tried it that way--following the standard instructions, we did NOT restore partition by partition. What we need are step-by-step instructions that address the specific partitions described above

Did you follow the instructions in the paragraph #1 of the attached link?