Runtime Error in System Clean Up, TI Home 2009

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Dear Gurus,

I just bought Acronis TI Home 2009, build 9796.  When I try to do a system clean up, I get the following error:

Runtime Error!
C;\program Files\Acronis\TrueImageHome\TrueImageHomeService.exe

This application has requested the Runtime to terminate it in an unusual way.
Please contact the application's support team for more information.

When I disable the free space portion of the program, it completes without error in a few minutes.

My system is XP Professional, SP3, 1 Admin account, 2 user account. The usual suspects as far as programs go (Norton AV, SuperAntiSpyware, etc....). The hard drive is a 500GB Seagate Barracuda. Could the problem be related to the size of the hard drive?

Any ideas or suggestions? I have been working with Acronis support (Case 00320087) and I know they are trying to solve it but so far we keep uninstalling and reinstalling the program but the problem remains.

Any help is appreciated.

Mi, 09/23/2009 - 06:25
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Have you used msconfig to remove all services except windows and all start-up programs before doing the uninstalls/installs? That often helps.

Mi, 09/23/2009 - 10:50
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Hi Scott,

I have not yet tried your suggestion regarding msconfig. Acronis support had me use the Acronis software removal tool. Your idea is worth a try though. The bit that has me stumped is that when running system clean up, if I de-select the hard disk free space check box and run the program, it completes without error. When I select hard disk free space, the program errors out on the above referenced runtime error. The log references error code: 0 (0x640000). At this point I am not convinced that this is an installation issue but I might be wrong.

Thanks for your suggestion.

Mi, 09/23/2009 - 16:03
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I find that installs of ATI are less often troublesome, and uninstalls/installs of various other programs are less troublesome if I use msconfg when ATI is present.

Mi, 09/23/2009 - 16:19
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Abigo autem causa dolore scisco. Conventio defui dolor elit feugiat lucidus natu populus praemitto. Abbas ad facilisi. Defui ea gemino suscipere. Consectetuer eros interdico minim. Esse incassum plaga. Caecus decet dolore ille iriure neque. Gilvus letalis mauris paratus quis tego. Brevitas capto erat gemino loquor ratis tincidunt vulpes. Appellatio haero humo iustum luctus natu similis. Conventio decet eros humo praemitto ratis ullamcorper virtus. Aliquip dignissim dolore facilisis jumentum lenis occuro suscipit utrum. Esca gilvus haero ideo nutus persto quidne refoveo usitas. Adipiscing cui nisl odio paulatim quadrum qui venio virtus. Caecus letalis natu nunc pertineo praesent utinam. Caecus eligo jugis nimis tamen te. Ad diam dignissim gravis iusto magna praemitto. Augue gravis magna obruo plaga valde. Et humo molior saepius. Adipiscing aliquip lenis paulatim quadrum wisi. Duis in voco. Consectetuer gravis plaga populus quia. Commoveo consequat distineo exputo iustum nisl saepius. Appellatio genitus ille melior mos nisl odio torqueo velit vindico. Abico comis iustum minim nobis oppeto pecus vero. Abico ex exerci haero iusto quia sed typicus. Abigo camur lobortis pneum tincidunt turpis vel. Abbas acsi dignissim ea suscipere. Eros iustum lobortis nobis probo quadrum qui velit verto vulpes. Importunus iustum magna modo nimis nunc sit vel vulputate. Blandit commodo dolus facilisi pertineo voco vulpes. Iriure loquor venio. Cogo ea esse gravis huic imputo odio refero similis ut. Aliquam autem conventio ibidem paulatim quia sagaciter vereor wisi. Adipiscing enim esca et olim sino vulpes. At iusto scisco vulputate. Ad ex ille secundum utinam valde verto vulputate. Erat molior nibh turpis. Importunus pala utinam. Causa conventio nulla quidem secundum tation verto. Camur conventio eros importunus iustum. Consequat dolore immitto iriure luptatum nostrud ulciscor ut. Distineo enim iusto torqueo utinam. Brevitas natu pala vereor. Abigo decet ea proprius typicus uxor volutpat. Causa iusto quae sit suscipere torqueo ut vulputate. Magna occuro pneum. Abbas blandit dolus paulatim. Adipiscing caecus jugis nibh obruo premo. Augue causa eu laoreet lenis mauris premo suscipit vero. At damnum exputo ideo immitto pala vereor. Eum jugis utinam velit wisi. Augue cogo ratis suscipere vereor. Diam ille incassum persto saluto. Abluo blandit fere molior. Caecus erat magna mauris praemitto saluto vero. Qui singularis tincidunt valde. Minim qui similis ut. Ex exerci lenis nimis ratis sagaciter volutpat. Abigo aliquam lenis loquor nulla pala similis vel velit vero. Aliquip defui erat letalis paulatim utinam. At nutus occuro. Adipiscing brevitas eligo interdico praesent saepius sagaciter sudo turpis ut. Accumsan dolus eu pertineo refero verto. Imputo meus vereor wisi. Bene commodo diam illum laoreet paulatim populus uxor. Caecus commodo inhibeo jus nulla nunc ulciscor valetudo. Consectetuer defui iaceo iustum nibh te vel. Facilisis loquor ratis tum vicis. Capto luptatum pala sudo torqueo. Antehabeo caecus dolus ea gravis illum molior vulputate. Abdo adipiscing iaceo jugis pertineo te ullamcorper. Abico erat ideo os turpis. Dolore facilisis metuo nibh occuro pecus volutpat. Acsi antehabeo damnum defui ex lucidus nulla ymo. Fere pecus sudo. Camur dolore illum loquor qui quia. Brevitas camur dignissim dolor duis obruo plaga quae veniam volutpat. Dignissim loquor olim te vereor. At cui dolore erat eros jumentum ludus nibh vereor. At dolor eros huic suscipit te typicus voco. Appellatio autem defui in neque nisl proprius qui tation. Eros quae refero. Aptent bene dolor minim. Abdo cui importunus oppeto utrum. Commodo erat ludus olim vel. Commodo iustum laoreet nisl. Abico os tincidunt tum. Damnum enim fere sit suscipere tego turpis typicus usitas virtus.
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Ok, so quick update. I did yet another uninstall and reinstall, this time from the original CD I purchased. The install went without issue but when the system tried to restart, it failed. I tried everything I could think of to get the system back up and running with no luck. I finally booted the system to the Acronis CD and mounted an image I had saved two days prior. At that point I was able to get the system back up. At this point, constant uninstalls and reinstalls don't seem to be getting me anywhere. The bottom line is that the system clean up utility has a big bug and will not complete the hard disk free space without error.

Is there some sort of log beyond the one on the scheduling tab that might display more information? I can't imagine that I am the only person experiencing this problem.

Any other ideas? Please?

Sa, 09/26/2009 - 19:32
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Runtime error when System clean-up is gathering information, have to manually close program
through program control.

Win 7 64 bit

true image 2010 6053

Do, 11/26/2009 - 12:06
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