same problems after acronis installation

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after installing acronis (inclusive boot manager and secure zone) i have the following problems
1) the sounds when windows starts and shuts-down don't play, all other windows sound work. and there is nothing in the setting (sounds and audio) that suguests otherwise.
2) setting folder icons fails: when at the ''search' through folder' step the window dissapears alltogether
3) when searching through folder (eg. like with winamp looking through the playlist) the view setting is on "details", i can manually klick on other settings, but that won't save. everytime i redo such a search it is back to "details" view
these bugs drive me nuts, so i hope someone can help resolve them
sumi

Di, 05/11/2010 - 07:55
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Hello sumi,

Please accept our profound apologies for the difficulties you've experienced with Acronis True Image.

We'll surely help you to fix all the issue you have, but first we need some additional information from you:

  • Please let us know the version of the software you use and its build number (Help -> About);
  • Please uninstall the software and let us know if the issues you have still persist.

If the issue still persists, please collect AcronisInfo and contact the support directly.

We are looking forward to hearing back from you at your earliest convenience.

Thank you.

Di, 05/11/2010 - 12:44
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
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thanks for answering, here is the requested info

version: 13.0.0.5055
build number: 5.055

reinstallation didn't solve the problem, tried that already -.-

Di, 05/11/2010 - 18:24
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Hello Sumi!

Thank you for your comment and for keeping us posted, we really appreciate it.

First of all I would like to mention that you are using an outdated build, so let's try installing the latest one to see whether it will make any difference.

The latest build should be 7046. In order to install it please kindly do the following:

  1. Register your license here
  2. Download the latest build from here
  3. Uninstall current version with the help of Acronis CleanUp Utility
  4. Install the latest build

This should resolve the issue. Should it remain present, please collect AcronisInfo and contact the support directly. Keep in mind that should there be any procrastination with the reply, you can always specify us the case number. We will do our best to speed up the process.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you!

Di, 05/11/2010 - 18:49
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