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Serail number not accepted

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I have used True Image 8 for many years.
Received the upgrade offer to 2011 Home and decided that it sounded like a good idea.
Was planning on an XP clean install so I went ahead.
Program ran till it got to the serial numbers. Accepted the new number for 2011 but refused the serial number for TI 8. It stated that the serial number was incorrect!!!!!!!!!!! Bit strange considering that it's been in existance for 5-6 years.
For those who might remember, the old number has far fewer letters and numbers.
Anyone with a solution? If I cannot upgrade because it's too many jumps forward, I'll have to jack it in and get a refund.

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I just uninstalled 2011 cause it wasn't working and then reinstalled it and I too can't get it to accept my serial #. So i had to do the trial just so I could back my drive up. After that AVG crash last night I'm scared LOL just give me any kind of a back up!

I would be happy to install and see if it works. No reason that it should not, after all TI8 worked!!!!!!!!!!

Hello Gerald and Matthew,

Thank you for posting, I will definitely help you with this.

Gerald, I could not find version 8 serial number registered to your Acronis web-account. Can you please send me a private message with it? I will check it to find out why it is not accepted.

Matthew, I found several earlier versions of Acronis products, would you mind letting me know which one is causing this issue?

If you have additional questions, please let me know.

Thank you.

Anton, Thank you but I waited 2 days and retried entering my # and it is now accepted. So far so good.

Matt