Snapapi.dll not found

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Windows XP Pro.
Running Acronis True Image Home 2010 Plus Pack Build 7,046

I keep having error messages appear, caused by programs (prl_stat.exe) NOT being able to find "snapapi.dll".

I have searched the data base and see many instances of problems with "snapapi" on various OS. However, I don't see a recommended solution for the Acronis True Image Home 2010 Plus Pack  on home PC running Windows XP.

Can anyone explain how to eliminate this chronic problem?

Sa, 08/21/2010 - 19:15
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Hello Harry,

Thank you very much for your post. I will definitely assist you.

At the moment, it is not clear why this issue occurs. To get this issue investigated, you can contact our Support team with this report.

However, I can suggest the following workaround.

prl_stat.exe is a part of the CEP (Customer Experience Program) which collects various user stats. You are prompted to either enable/disable it when you are installing the program. You can uninstall the program first, then re-install it and select not to take part in the CEP program.

Please let me know if you have additional questions.

Thank you.

Do, 09/16/2010 - 07:35
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I have the exact same problem after updating to the latest version.

I think it happens at random on boot up as I do not always get the error.

Talking of errors, I tried to register on here, and the registration box want me to select something when there wasn't any options for it. Considering you have to register to send a email it was pretty frustrating. But today it seems to be working, hence being here.

Also I cloned a windows 7 drive from a 30GB to 1TB drive, it was ran from XP, afterwards XP started comming up with "MBR ERROR 3". I unplugged the windows 7 drive and the error went to "MBR ERROR 2". I dowloaded the XP recovery console and fixed mbr that way. Though normally it does not even see the hard drives and I have to install drivers, which I dont have on floppy as its a new pc. Though thankfully it worked. Though It was also worring since last time I did a fix mbr or fix boot on a drive it forced it to FAT12!!! So I really did not want to mess with the drive, but as I had a backup of it before hand, I did it, and it worked.

Though after all day messing around with it all and these new errors, I wonder if I should just backtract to the older version, 2009 I think it was. Though I have a feeling it does not seem to like copying windows 7 drives. Though in all the confusion of the day, I can't remember exactly as was what. 

Regards,

Chris

Fr, 07/13/2012 - 08:36
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