Snapshot Manager Backup Errors - Windows 7

I have the same error at Windows XP SP3. Also the secure zone cannot be builded.

Acronis - Are you going to fix this?

If not, I'd like to arrange for a refund.

I've done everything you asked, sent log files, opened a trouble ticket, updated, uninstalled, reiinstalled etc...

I have no confidence (nor have you confirmed) that the backups are even reliable and I've spent over $1K (USD) is disk arrays to store backup data that I'm not even sure is of any value.

I can accomplish what I need with Winows 7 backup and some scripts so I would be willing to just uninstall True Image 2010 since I've put months into trying to get this to work and received no help or results from Acronis.

As a first time customer - really disappointing.

I am having the same problem on Vista SP2.

I refuse to pay for technical support for a product that does not work out of the box. You have not even taken the time to respond to the postings.

I would also like a refund. There are to many alternatives to put up with this.

Hello Acronis support,

please wake up!
I have the same problem as Mr. Breit.
Since more then 1 month there is no information or a solution to this problem from your side.
Is this your conception of customer support ?

best regards
Fw

Hello all,

First of all I'd like to apologize for the delays with the response.

Ken, as I can see from the information you sent, you have your RAID array configured as GPT. Unfortunately, Acronis True Image 2010 Home does not support dynamic and GPT drives.  Such drives are supported only with Acronis True Image 2010 Plus Pack that can be purchased from our online store.

However, there are some limitations dynamic disks and GPT disks support in Acronis True Image Home 2010 Plus Pack:

• Mirror and RAID-5 volumes are not supported;
• Creation of Acronis Secure Zone is not supported;
• Recovery of a dynamic volume as a dynamic volume with manual resizing is not supported;
• GPT disks can be recovered only "volume-to-volume" without the possibility of resizing;
• Try&Decide cannot be used for protecting dynamic and GPT disks;
  
• Clone disk operation is not supported for dynamic and GPT disks.

You can find additional information on Acronis True Image Home 2010 Plus Pack at this KB article.

Ken, I've sent you a PM.

Please reply to this thread if there will be any further questions, I'll be glad to help.

Thank you.

Hello Ilya,

thank you for your info.
But i have the problem on a dell notbook studio 1737 and there is no raid installed.
I´m a little bit surprised, because i could do first backup with no problems.
Mayby i do not understand the reason for the reading problem. Is the "snapshot manager drive" source or backup drive ?
Could i ignore the message or will it lead to a corrupt backup?

best regards
frank

 Hello Mr. Winterstein,

In your case I need some additional information in order to investigate the issue and to provide you with a solution.

Could you please download Acronis Report utility and run it, create a report and attach it to your reply? This would provide me with a detailed information on hard disk partition structure.

We are looking forward to hearing back from you at your earliest convenience.

Thank you.

Hello Ilya,

I’ve uninstalled the product and am no longer using it so I cannot verify if the Plus Pack worked or not and I suspect (given the known restrictions) it would likely still have issues (see below). I gave Acronis more than 30 days to respond with some hope that my issues where at least acknowledged and understood. I also did everything you asked me to in terms of applying patches and providing information. Doing this took a lot of effort on my part with very little reciprocal effort from Acronis. Still, I tried.

Because my backups where critical and represented protecting hundreds of hours of work and more than a $15,000 (USD) investment, I had to move on and find a solution which worked with my environment (which I did – see below). Therefore, I would still like to know what I have to do to receive a refund. I’ve opened up a ticket requesting one but have not received any response (other than the usual automated response).

For the benefit of those reading this thread and having similar issues…

I’m slightly puzzled by your (Acronis) response but I do surrender to the fact that you are the experts in your product. The reason I’m puzzled is that I have 2 physical disk arrays, one is a Drobo running 4 disks with their “Beyond Raid” technology (a sort of hybrid Raid) and the other is just a simple disk enclosure containing 2 2TB drives presented as 2 logical volumes (no Raid). What’s odd is that the second drive which is NOT running Raid is the one reporting the errors and the one running “Beyond Raid” is NOT reporting any errors. Therefore, I would conclude that the only issue that remains with the drives in the array reporting the problems is GPT. I won’t debate Acronis product decisions in supporting GPT but that seems a bit restricting.

The second issue I had, which has been reported in another thread, is that when booting with a recovery disc both my keyboard and mouse do not work. They are connected via a KVM but both appear as USB HID so you should support this as well.

In the end, I wrote a Perl script to clone the arrays (including splitting the backups) and I use Windows 7 to backup my system drive and create the recovery disk. I use Windows 7 scheduler to schedule all of the jobs on a nightly basis. All of this works perfectly and I have none of the issues mentioned above or in this thread (backups validate and keyboard / mouse work on the recovery disk). This is all I ever wanted to do with your product and the fact that my current solution works without issues only leaves me to conclude that the Acronis product simply does not work in my environment.

Can you please respond (privately) to my request with instructions for getting a refund?

Many thanks,

Ken Breit

Hello Ken,

Please check your Private Messages, I've sent you a response to your request.

Thank you.