Solution for boot media mouse/keyboard detection issues

Sorry ,sorry, I tried, black screen with lines of code linux scrolling then nothing. :(
3:00 lost and burned two dvd for nothing, stop please.

georges dujacquier,

If you boot from the standard media, press F11 in the boot menu, and ensure that the parameters have the following present:

quiet force_modules=usbhid

=> then press OK and load the product - then the product will start in the so-called quiet mode not showing any Linux loading strings. If the lines of code are shown, probably you removed the 'quiet' parameter after pressing F11.

If you get to # prompt => type in /bin/product -> this should start product GUI.

Please ping me via PM, if additional help is needed; the root cause may be different.

Thx,
Alexander

"quiet force_modules=usbhid" is very good for my, i thing only" force_modules=usbhid"

Resolved.

Fine solution, i confirm, both workarounds work!
I prefer the second one (Automate loading force...) because it does the initialization of the mouse and keyboard automatically.

I think , you simply forgot to put this programm line in the program code ;)

Andros,

A good guess about the program code line, but no :)

Ideally the initialization scripts define different parameters depending on the hardware present and then load only the necessary modules. "force_modules=[MODULE_NAME]" command allows to force any module to be loaded even though not all conditions are met (or dependency resolution algorithms misfired).

Good to know it works for you!

Thx,
Alexander

those that participates has the finishing of acronis will accept a free or reimbursed version.
It is in conditions generales.lol

Thank you for your help.
It works for my Logitech S520 Keyboard and mouse.
I can use the Universal restore and the Trueimage 15 restore media.

Option 2 worked very well for me.

2. Automate loading force_modules=usbhid parameter by recreating boot media the following way:

- Go to Tools -> Rescue Media Builder -> select Acronis bootable rescue media;
- On the next screen, where you choose media destination, click on "Startup parameters";
- In the "Startup options" type in "force_modules=usbhid" (without quotes);
- Choose the destination and create new bootable media.

I spent 2 hrs online with " Dhyansingh Rawat Support Engineer Acronis Customer Central " Why would your support team not know about this work around but instead suggest "media' when after reading the above post we were up and running in 10 min - very frustrating

ok thats it for my rant - tyvm for posting the workaround

Ian

I think that a patche is soon going to arrive to make a support of correct assistance.

Works for me also. Will we be notified when the official replacement is available or do we have to keep checking here?

I just purchase ATI 2015 yesterday.
Need to clone HD in my new little Lenovo Flex 10 laptop to a new SSD I bought to replace it.

Read note somewhere that it is recommended to use the bootable version for laptop. So, created one on a USB flash drive.

I booted up laptop OK and ATI was working. However, I was at office, so, decided to come home and do the cloning there as I didn't know how long cloning process would take.

At home, I tried, but after a minute of using ATI, I started to get a beep sound when clicking mouse button on laptop and no response to mouse click on screen.

Found this forum thread and assume that I have problem being discussed here, correct?

So, recreated ATI on flash drive using option 2 and tried again.

Now, mouse button clicks will work at first, but after a short time, I just get the beep again.

I need to get new drive cloned. What do you suggest to do now?

I don't understand how option 3 would work to use ATI. The WinPE would get laptop booted, but how would I be able to use ATI to do cloning?

Appreciate any and all help!

Mark

UPDATE: Had chat with tech support after posting above.

Person said to use WinPE instead. I created WinPE install on flash drive, but it is not recognized as there when I boot laptop.....

;-(

Is this laptop using UEFI firmware rather than a BIOS?

If it is, you need to enter the firmware settings menu and disable Secure Boot, then try again. If it still fails to be recognised the next thing to try is, open up Windows recovery utility (in control panel), select to make a bootable USB stick, untick the option to included the recovery folder on the stick.

Once Windows has finshed making the recovery environment on the stick, remake the True image recovery environment and select to make it a WIM file.

You now have two options, either copy the TI wim file over to the stick, renaming it boot.wim and replacing both boot.wim files that will already be on the stick or, if you have Easy BCD just copy the True Image Wim file over and then use EasyBCD to add the True Image file to the BCD boot menu.

If you go that route I suggest making the boot menu wait until you have made a selection.

Now the stick should boot your laptop. The USB stick will only boot your laptop and no other OEM UEFI machine, it will boot non UEFI PCs and shop bought motherboard UEFI ones.

Thank you for all your help!

Yes, UEFI.....

Meanwhile, I got ATI working finally....and cloned drive to new SSD.....

I contacted tech support again....this person gave me link to another build of AcronisBootableMedia and it worked!

No mouse button problem.....

So, cloning went smooth....

Meant to add another update to my prior post, but was super busy at work this afternoon.....

Hi all,
thanks for keeping us up to date.

I have a similar issue with the "F11 Recovery Startup" and like to ask if its related:

If I activate "F11 Recovery Startup" and reboot ("warm- restart"), my system hangs with a blank screen on reboot.
If I 'cold start' from power- off, "F11 Recovery ..." just opens fines.

Is that related to this issue ?

Thanks for any comment.
/Gerd

Gerd,

I think it might be. When you cold boot, does F11 take you to True Image or your PC manufacturers recovery software?

Is your PC a UEFI or BIOS based?

@Colin B.
thanks for taking care.

> When you cold boot, does F11 take you to True Image ..
F11 takes me to TrueImage

> Is your PC a UEFI or BIOS based?
Its BIOS based.

While in the True image Recovery program, also booted from USB, I have no issues discussed in this thread.
So its perhaps (another) different issue within ATI2015.

Thanks
Gerd

Colin B wrote:

Gerd,

I think it might be. When you cold boot, does F11 take you to True Image or your PC manufacturers recovery software?

Is your PC a UEFI or BIOS based?

Colin B wrote:

Gerd,

I think it might be. When you cold boot, does F11 take you to True Image or your PC manufacturers recovery software?

Is your PC a UEFI or BIOS based?

Colin, how do we determine if a system is BIOS or UEFI? I have a new Dell with 64 bit Win. 8.1, so I presume it's UEFI- but this UEFI thing is new to me as I haven't been following such developments for years.

For a system with UEFI, how do we see it? my new Dell with a SSD boot drive boots up so fast I don't see any message to access UEFI.

If a system has UEFI, does that complicate the creation of and use of the Acronis boot disk? With my XP and Vista systems, I created an Acronis boot disk then went to BIOS to have it first seek a boot CD before going to the HDD- so is it similarly necessary to go to UEFI to do the same, though perhaps this time it would seek a flash drive for booting?
Joe

Joseph,

Your Dell, as you say, probably is UEFI based. The easiest way to tell, is to access the firmware/BIOS using whichever key Dell use and see if there is a Secure Boot option (it will be on by default). Other ways to tell is to try pressing F12 as soon as you switch the PC on (this key seems to be reasonably standard for bring up a boot menu in UEFI systems), or, insert a bootable USB stick, set the system to boot from USB (F11 or F10) and see if the system just ignores the USB stick, if it does you have an OEM UEFi system.

It can complicate booting from the True Image recovery media but can be got around.

1. Make your USB recovery environment as normal.

2. Disable Secure Boot in the UEFI.

3. Set your system to boot from USB first and with high priority, if your system has the latter setting.

4. Try booting from the stick.

5. If this fails, start Windows and select the Update and Recovery function from the Settings menu.

6. Select the option to make a recovery USB environment, but untick the option to include the Microsoft Recovery folder. Note this will reformat your USB stick, so everything one it will be lost.

7. Once Windows has made finsished making a recovery environment (it now includes your systems' security certificate), remake the True Image recovery media but this time as a WinPe version and make sure you select WIM file as the output. Save it to your desktop or another folder temporarily.

8. Now you have a choice, either find the boot.wim in the resources folder on the USB stick, rename it and then drag across the Acronis WIM file and rename that to boot.wim. Your system will now boot from that USB stick and run the TI recovery software. Another more advanced option is to leave the original boot.wim and alter the two BCD files (as you have a 64 bit system you have a 32 bit and 64 bit BCD boot information) to include the TI recovery WIM file.

Use EasyBCD to make that option easier to use. This allows you to add more WIM files and just add them to the USBs' boot menu. Make sure you are using the BCDs on the USB stick and not your systems BCD.

The biggest downside here is that your WinPe stick will only boot that specific UEFI PC, it won't boot another Dells' PC if it uses UEFI. It will boot a UEFI PC that uses a retail motherboard as they don't have the extra security features that OEMs add to the Microsoft requirements.

wow, Colin- I'm not newbie around computers but your description is a bit beyond what I'm willing to try- I'm afraid I'll mess up the system- so this is what everybody needs to do?

is it possible that when I ask ATI 2015 (if I ever buy it) to make the recovery disk- it'll just work? I suppose it's worth trying. With previous versions on XP and Vista systems, I was able to make a workable boot disk and easily get into the BIOS to tell it to try booting from the disk first- that I could handle.

but I will pursue this further, first by going to the Dell forum to find out the best way to access the BIOS--- but I thought that a UEFI system doesn't have a BIOS--- man, I'm getting confused...

but thanks for your detailed response- I'll need to ponder this
Joe

The BIOS is nothing but an EEPROM chip programmed with some basic hardware boot information, UEFI on the other hand is similar to a small OS programmed into a chip, much like booting embedded Linux or RISC OS from an SD card. The OS can search and update its own built in hardware drivers for the machines particular setup..

Bonjour,
Je constate que la problème Clavier/souris existe depuis le 30/09/2014 date du premier post, nous sommes le 19/11/2014 et je rencontre toujours l'incident !
Il semblerait que la mise à niveau si tardive ne soit pas prise en considération ou tout au moins considérée comme mineure, tous les utilisateurs ne sont pas forcément ingénieurs en informatique, cependant tout fournisseur doit être à même d'assumer un produit qui fonctionne.

I think this will be solved in the next update to the recovery media.

If I create the Rescue Media on a CD the mouse works without problems, but if I create the Rescue Media on a flash drive the mouse isn't recognized. I am running Acronis True Image 2015 Build 6055 on an ASUS Crosshair V with a Microsof Intellimouse. I tried Option 2 above but it did not help.

Any help would be appreciated.

That is unusual Bob, both should be built form the same set of files. this is Linux and not WinPE rescue media?

As this counts as a recovery problem, I believe you should eb able to raise a support case on this topic.

This is from Linux Rescue media. The mouse works fine with WinPE based media, both CD and USB flash, but loading is excruciating slow.

True Image 2015 Build 6525 made things worse. With Build 6525 my mouse is not recognized from either a Rescue CD or a USB flash drive. I was hoping the new build would fix the problem rather than make it worse.

Update:
Now, when booted from a Rescue Media CD the mouse becomes lit and responsive after a few seconds more than 2.5 minutes after the last window is displayed. When booted from a USB flash drive the mouse is still not lit or responsive after more than 10 minutes so I don't think it would ever be lit and responsive.

I have been working on a similar issue with Linux Bootable Media - I generally test the new versions with this download before installing anything and since this is an upgrade you may well wipe out your current product updating it - I am currently using the 6525 build - This version will not boot in AHCI mode which my 2012 and 2013 versions (PP) wouldn't either - However, after changing the bios to IDE or ATA, they boot fine (2015 included) - However the 2015 build 6525 and the earlier build do not recognize my USB External HDDs (using Browse) - They are NOT shown in the window for selection - This is on 3 different machines backing up the entire disk - I have contacted support and this issue has been moved up to the next support group - Today, I sent them the log, disk mgmt screenshot and a photo of the screen after the browse - I can't believe nobody else has had this problem - I mean, everybody uses external usb hdds to backup their stuff - Any comments?? - Papa

keyboard and mouse is not working.

I have a problem that is a little different and the fix does not help it.

My problem is that the laptop is on a docking station and the mouse and keyboard can not be used until Acronis/Linux or Windows are loaded.

I the past there was a boot loader that had a way to set an option on the .ISO to automatically load Acronis after a delay. I can not find that boot loader on the full version of 2015. (I did find it on a trial version called
Acronis True Image 2015 - Universal Restore)
But don't see how to get a non-trial version or get to the backup screen without a mouse or keyboard.
Any ideas?

Hi Bernie -
My problem was with USB External Backup HDD -
Here's the sequence of events:
Bought the update (ATI2015 w/PP) -
Registered my product with the Product Keys provided -
Once the products were on My Account , I downloaded the latest version
(6525) from the Bootable Media tab (ISO) -
Burned it to CD using Nero -
When booting, had to set the BIOS to ATA (normal with all my previous versions)
Booted fine but the Browse window does not list any of my USB Backup HDD drives -
(tried both my Ext HDDs)
Tried on 3 different machines and no dice -
My 2012 pp and 2013 pp Bootable Media works fine -

I am to the point with Acronis Support that they want me to provide them with manually with the data
they obtain with AcronisSystemInfo.exe - (They provided me a download of the program and I ran it twice but it crashed both times)
Now, they say, to reply to their email when I have the time to manually provide logs , etc normally obtained by their program -
I know this involves maybe hours of them guiding me over the phone but I have
real trouble understanding what they are saying -
I'll keep posting what happens, if anything -
So far, my Mouse and Keyboard are working but haven't really used them much -
How can they release a new product, put it on sale, and it doesn't see USB
ports?

Anyway, I wonder if anybody else has this problem

Papa

Universal restore is, with 2015, available as a separate download from your account.

Colin - Thank You for your help -

The problem with installing 2015 is it will load over one of my working ATIH PP installed programs - (I have to pick either 2012 or 2013) So after registering my 2015 product , the expanded 6525 version showed a BOOTABLE MEDIA tab so I downloaded the ISO as I said above and it does not see my USB ext hdd - This product is Acronis True Image 2015 for PC Upgrade and as you say has the UR download which I downloaded (I downloaded everything including PLUGINs) - Will the PP msi install without the Upgrade? If so, I'll give it a try and create bootable media from it - Maybe I'll work !! - However, I still have two working versions of Acronis PP Linux Bootable Media that work fine, 2012 and 2013 - However, these were both boxed versions not purchased from Acronis (Frys Electronics) - So you can understand why I do not want to screw them up -

Any help appreciated, John

John,

I haven't tried installing the PP MSI without TI 2015 installed, so I'm not sure if it checks for 2015 or not. I suppose it ought from a serial number point of view.

It is actually now a completely separate program. I'll setup a VM sometime this week and see what happens if I just try to install the PP program.

Colin,

Thanks for your response - I've got another computer with W7HP x64 on it - I could copy the ur dload over to that machine and try it stand alone -

Meantime Acronis support called me and wanted on my machine - Since I've already had bad experiences with that, I told them to email me step by step what they want to run and I'll run the programs, collect the data, and put it on my link on their FTP server - This all because their AcronisSystemInfo.exe program crashed my system twice when I tried to run it for them - So we'll see if I get an email !!

Anyway, thanks much for your help and support - We'll be in touch -

John

Bonjour,
Le problème du clonage du ddur "C" n'est toujours pas résolu (mon post du 19/11), malgré la MàJ vers la version 6525. Je commence à désespérer d'avoir un jour un outil fiable.
Il semblerait que ce soit la reconnaissance des disques USB qui soit défaillante, et les manipulations décrites pour récupérer le système défaillant n'ont pas corrigé le problème, et à chaque fin de clonage je suis obligé d'éteindre le système et de la relancer, par contre je peux rebooter sur le nouveau ddur.

A quand une véritable solution ?
Peut-être revenir à une version antérieure !

Hello AndrA Bottesini -

Unfortunately, I do not understand any languages except English - If you could send me a translation, it would be greatly appreciated - I seems you may have a solution!! My problem is the Linux Bootable Media doesn't show my USB External Backup HDDs - I am using build 6525 - Acronis Support and Management says they will advise when a new build is available which will include the proper drivers !! So, I continue to use my 2012PP and 2013PP Linux Bootable Media which work fine on all 3 of my machines with both USB External HDDs -

John

@ John

Andre doesn't have a solution, he has a problem! :)

@Andre

I am confused. Your post of 19/11 states you have a keyboard and mouse problem, but your post of 1/2/2015, you mention a problem having to reboot after cloning a drive.

After a clone, you will always have to reboot. Do you still have a problem with the keyboard and mouse? What happens if you make a WinPe True Image recovery media?

Colin - Thks!! I haven't had time to try anything different with the Holidays, Birthdays, etc - did you get a chance to try to load the PP only??

I'l get back as soon as I learn anything new -

John

There has been a problem located in the standard boot media: where some USB mouse/keyboard devices were not detected.
In the nearest future we're planning to release a hotfix which will address this issue.

This was posted 4 months ago .. come on guys get a grip! How hard can it be to 'Hot Fix' this issue???

no comment

Colin --

I received an email inquiry about my case from Aliya Rakimgulova's representative, Ekaterina Ivanova wanting to know the details - I just want to be sure about the Linux Bootable Media - This is a stand alone program so the drivers used to read the USB External Backup HDDs have to be installed on the media (the ISO) before use - correct ?? Please advise as I don't want to be wrong about what I'm saying about this issue -

Thanks, John

For Linux, the drivers are compiled into the kernel, so what Acronis provide is what you have. So yes, these drivers are in the ISO, but you are not able to add to them, only Acronis can do that when they recompile the terminal.

Acronis will want to know the make and model of your mouse and keyboard and may ask you to either run some program or type some commands so that they can have the chipset your mouse and keyboard use.

Hi all, with Acronis TM2014 the backup files contained only the used HDD space. Now with TM2015 the backup file is nearly equal the HDD size and so, consumes much more space. In dddition, the backup takes quite longer to finish.

Why was that changed with TM2015? Consuming more space and time doesn't makes sense. In case I haven't seen it, are there any Settings to brings this back to what TM2014 had?

Andre

Colin - Pls review the att info - this is what they had me doing all day 12/28 - I had already told them what you said in your last post - Here's the story -

!. I have 3 machines and 2 usb backup hdds - using bootable media from ATIH2012PP and ATIH2013PP I am able to backup on all 3 machines with either drive on any usb port - the 2015 product (bootable media download from my account build 6525) doesn't work on any port on any machine trying both drives (the program doesn't show either drive after using browse) - after their senior engineer looked at all this stuff, he sent me a response that yep, it's the drivers - and this is supposed to be a World Class Company ???

2. So they were getting so much static from their mgmt (the case had been open for 2 months) that they said they will notify me when a new build is available but they have to close this case !! I think they knew what the problem was all along and just were keeping me busy - What do you think ??

Thks for your above response,

@Andre Heim

First check that somehow Ti isn't making a sector by sector image - the new GUI might have allowed a wrong selection to be made if you aren't used to it.

Secondly run chkdsk /r from a command prompt just to make sure that there hasn't been a sector corruption at some point. If you are running Checkdisk on your OS partition, Windows will need to reboot to run chkdsk.

I purchased licenses for 2015 a while ago. I just downloaded the latest installation number 6613. I have the same issue. My keyboard and mouse do not work with the rescue media. Because my mouse and keyboard do not work I cannot click on f11. Is it accurate to say that solution number 2 is the one I should use even after all this time has passed? And many versions have been released? Solution number two being adding scripts before the rescue disk is made.

I purchased licenses for 2015 a while ago. I just downloaded the latest installation number 6613. I have the same issue. My keyboard and mouse do not work with the rescue media. Because my mouse and keyboard do not work I cannot click on f11. Is it accurate to say that solution number 2 is the one I should use even after all this time has passed? And many versions have been released? Solution number two being adding scripts before the rescue disk is made.

I purchased licenses for 2015 a while ago. I just downloaded the latest installation number 6613. I have the same issue. My keyboard and mouse do not work with the rescue media. Because my mouse and keyboard do not work I cannot click on f11. Is it accurate to say that solution number 2 is the one I should use even after all this time has passed? And many versions have been released? Solution number two being adding scripts before the rescue disk is made.

Even in 2016, I still have this issue on some embedded keyboard and trackpads.  The issue usually occurs with the 64-bit versions of the Acronis bootable media.  However, you can use 32-bit on 64-bit machines (unless using WinPE as WinPE is only 64-bit now) and the issue is usually not there then.  Alternatively, I have gotten around this with the 64-bit bootable media by using a USB attached keyboard and mouse (attached before boot) which works fine. 

I am using Windows 7 Professional 64-bit. The rescue disk I made did not have any Scripts. The wired USB keyboard and mouse were attached when I booted the system. I installed acronis 2015 build number 6613. Given these facts what would you suggest my next best course of action is?

Thomas,

What language layout does your keyboard have - standard US 101 key, UK layout, International US, standard layout with extra keys?

Have you tried a different model/ manufactures keyboard?

What brand and model is your keyboard?

Does the mouse work correctly?