specified file does not exist"

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i have true image 10 , new install on win 7.when i try to back up it just keeps saying "specified file does not exist" any help please

Di, 11/03/2009 - 20:27
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Hello Lawrence,

I will do everything possible in order to resolve the issue you experience but first can you please clarify the destination place for the backup archive.

I have checked your account and found that you have purchased Acronis True Image Home 2010. I assume the issue concerns Acronis True Image Home 2010 not Acronis True Image 10.0 Home. Is it correct?

If the issue concerns Acronis True Image Home 2010 and you are trying to backup to network share, then either incorrect credentials have been specified or the network is down.

In the product log there are the following error entries:

(0xB03E9)| Tag = 0x65E40AA0B486F9D|Specified file does not exist. (0x40011)| Tag = 0xD460020904AF28EF
Operation has completed with errors.

Cause

Network connection failed during the backup operation due to one of the following causes:

  • Network is down;
  • Wrong credentials have been specified to access the network share.

Solution

  • Make sure you can access the network from Windows (not from Acronis True Image);
  • Make sure you specify correct credentials to access the network share:
    • On the Archive location step of the Backup wizard click Browse to provide the path to the network share:

    • After typing in the path or browsing to it, click Authentication settings:

    • Type in the correct username and password to the share and click Test authentication and connection to make sure you can access the share:


See also Providing Credentials in Acronis True Image Schedule Task Wizard.

Acronis True Image 10.0 Home doesn't support Windows 7. At the moment, the following Acronis products support Windows 7:

Let us know if the issue persists.

Thank you.

Sa, 11/21/2009 - 13:03
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I have true image home 2010 build 5,055 and have the same problem.
authentication procedure is ok but issue persists
???

Mi, 11/25/2009 - 16:57
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Lawrence Singhal wrote:
i have true image 10 , new install on win 7.when i try to back up it just keeps saying "specified file does not exist" any help please

Check to see if there are any "2011" events in the Win7 event log. Do you have Norton AV installed on your computer?

Mi, 11/25/2009 - 17:05
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I have the same problem. I upgraded to Tru Image 2010, latest build (from 11/23/09) when I had 64 bit Windows 7 installed. Every time I try to execute the backup, it starts, then gives me the error message "Specified file does not exist." To make matters worse, when this happens it also freezes my mouse and keyboard, forcing a hard reboot. This is sooooooooooo frustrating! Do you have a fix? I've seen multiple posts about this problem, but not a definitive answer so far. Happy to provide log files or whatever else you need.

PS No 2011 errors in my Win 7 log files

Mi, 12/02/2009 - 22:51
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If no 2011 event log errors, then its an issue with ATI2010 itself.

Do, 12/03/2009 - 18:22
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I got the same error with Acronis Home 10, backing up to an external LaCie USB drive (Windows XP SP3). I think this drive has a habit of "going away" and "coming back" - probably a USB issue. That possibly may have caused the error to come up in the first place. When I brought up the progress window I see the backup has resumed. I notice that the error message has not cleared from the tray icon, however. So, if you get this hold on for a few minutes to see if the backup continues.

Stu

PS - Incidentally, I disabled Norton Antivirus when I saw the error occur, so that may have been involved. I've never had an issue with NAV and Acronis before, though, so I don't think that is a factor.

Do, 07/01/2010 - 17:17
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