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Specify the location of disk 1

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I've never had to do a restore before but now I do. I've been backing up to a NAS and selected the latest file as my restore file. I selected a destination and it appeared to start and then a message comes up asking for the location of disk 1. It prompts for an Acronis backup file so I select the same file in the dialog and then get the same error. So, I am now at a point where I can't restore anything

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So, no ideas? This problem has rendered this backup solution completely useless because I can't restore and lost a lot of data.

If you can copy the backup files off of your NAS to a USB/eSATA/Firewire connected drive, you may be able to do a restore from there. I had this problem on an older NAS that I had been backing up to, and copying the files to a USB connected drive allowed me to use the backup files with no problem. If you do this, copy all the backup files from the set you wish to recover from into a single folder. It would be a good idea to validate the backup files after copying them to be sure there will be no errors during recovery. Also, customer support for recovery issues is provided at no charge by Acronis.

I did try that and had the same issue. Granted, I didn't copy every file. I think I copied about 10 of them. There are so many files I am not sure they will fit on a 3TB USB drive but I will take your advice and report back here.

If you don't know which file is the first one in the backup set, copy the oldest files first, and give them a test.

Is it possible for you to remove the drive from the NAS and install that into a USB caddy?

Are these complete disk or partition images or actual files and folders?

Did you make incremental or differential images?

Are you using the recovery CD to restore or attempting this from Windows?

OK I copied all the backup files to a local drive and tried to restore from there. I still got "specify the location of disk 1".

I am doing it in Windows. Would I have any better luck if I booted from a recovery disc and tried to restore?

Since you have the files on something other than the NAS at this point, have you tried to "browse for a backup" from ATIH in Windows, and then "add the backup" so that it shows up on the Backup and Recovery tab? Once it does, you could then try to "Explore and Recover" the backup from within ATIH in Windows to see what results you get when trying the "Explore and Recover"

I've tried everything and even with the file local it prompts me for the location of disk 1. Could this have anything to do with the fact that I backed up in Windows 7 and am trying to restore in Windows 8? And yes I tried the 2013 beta but it doesn't support dynamic volumes (RAID0 for my data drive). What's my recourse? Is there a beta of the plus back for 2013 and might this allow me to restore?

There is a plus pack for the 2013 beta product, and it does support dynamic volumes. Please see the 2013 beta forums for links to the newset builds. http://forum.acronis.com/forum/34699
Since this is a restore/recovery issue, support for this should be at no charge from Acronis. They have a no charge policy in place for restore/recovery issues.

Well, I have 2013 and the PP installed and I selected the latest backup file on my NAS and thought it might work, but now the message is "Cannot find version 1". I don't know what that means. Does Acronis have email support for this? I can live with this and learn my lesson but there is some data I'd really like to have back.

Patrick,

1. Have you tried physically removing the hard drive from the NAS and either temporarily installing it in the PC or placing it in a USB caddy? I ask because if there is a corruption problem, copying it to another disk might make it worse.

2. Is this a complete disk image or a files and folders one and if a complete disk are these incremental or differential or all full types?

3. Have you tried validating the archive from within the CD based recovery environment?

1. No, that would be immensely complicated as my nas is a 5 disk RAID5 which hosts my media files. I probably should have just used an external USB drive for my backups.

2. Incremental

3. No, but I'll make a CD and see what I can do.

Patrick

Typically the message you are seeing is that the 1st backup file (or possibly any file ) in the backup set (also known as the version chain) is missing or damaged. When you restore or vaildate a backup set, Acronis will look at the files contained within the backup set and expects to find x number of backup files. In your case it is not finding a file referenced in the backup or the file is damaged. This can happen if the file was accidently deleted, or moved, or if there was corruption in the file or with the database Acronis uses to keep track of the files contained within a backup set during backup.

Colin's questions and the answers to them could possibly help with a resolution, but you could be facing a problem that can not be corrected.

I have a single file (.tib) disk based backup that I know is corrupted (it was an extra copy that I modified to be corrupt for testing), and when I try to validate it, I get the same message as you. It is looking for Version 1, but it is the only one.

Acronis support for restore/recovery has been at no charge as per their policy.
You can contact support at www.acronis.com/support/contact-us.html
In step 1, select customer care
In step 2, select other
Use chat to open a case.

Patrick

If you are doing incremental backups, the first file is is the key here. To restore from an incremental backup, you need the first file (which should have been the full or base starting point) and all the files following the first backup. If your backup set (version chain) consists of the original (full or base) file and x number of incrementals, any file in the chain of incrementals that is damaged or missing causes the remainder of the incrementals to be invaild. You should take a look at your file sizes and dates to try to ascertain which file is the original (full or base) of the backup. That one file is the key to determine if the backup is valid at all. For example, you could have the first backup in a series of backups that contains the base or starting point of the incrementals, and then have ten incrmentals created after the base was created. Even if the incremental files become corrupt or are deleted, the original file that the incrementals were based on, could be be restored, if it is valid.