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Status: Time Remaining = Calculating

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True Image 2011
Vista 32 SP2

Every time I run Backup and want to know the Status it always shows Time Remaining: Calculating

It takes about 5 hours for the backup to run, the time remaining: calculating never changes to the actual (or best guess) time remaining.

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Hello Thomas,

Thank you for finding time to report about the issue on Forum. I understand your concern, and will do my best to assist you.

I have carefully checked our internal resources and found no mention of a known issue that would match your description, thus the situation requires investigation. Please gather the following data: 

  1. Acronis Info from the problem machine
  2. Screenshot of the issue

submit a case with the information attached, and let us know it's number.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you!

I cannot open a case, it tells me that I am beyond the support period.

I have attached the files you requested.

Anhang Größe
62391-94996.zip 5.72 MB
62391-94999.jpg 24.01 KB

I don't see any response to this, but experience the same thing. I recently bought True Image 2012 and have a 320G drive connected via USB dongle, and am trying to backup to an external USB drive. Is it working? The light on the source drive is constantly on, the drive light on the laptop is constantly off. Is something happening?

Thanks,
Steve

The problem persisted on the 2011 release, but when I installed the 2012 it went away. Weird.
btw - the Acronis folks did contact me and wanted me to open a problem report. However, since I don't pay for support the system wouldn't let me. Oh well...........

Having the same problem. Neither the source disk or the destination drive show any activity. After letting the backup run for 24 hours I wind up having to kill it. Acronis then shows the backup completed successfully and validated yet no backup file was created on the destination drive. Running latest version of Acronis 2011 with Windows 7 Ultimate 64 bit.

Same problem with True Image 2013 (Vista): Every time I run Backup and want to know the Status it always shows Time Remaining: Calculating. So I don't know if there is any full back-up made. This is not relieable. It is my trial period, but I think I won't buy this product if this can't be solved.

Maybe I wasn't clear: I'm talking about ON LINE back up.

I actually found a solution to my problem. I was connecting my external drive to a USB port on a hub. It was recommended that I connect to a USB port on the MB. When I did this, the backup worked flawlessly.

Don't connect via a hub, a port in a monitor, a USB extension cord, etc. Connect the external drive directly to a USB port on the rear of the computer case. That ensures the best connection.

Just thought I'd warn people that this one persists into ATI2015.

Been "calculating" for eight hours with no sign of progress.

What's with Acronis and these persistent issues that survive version after version? Don't they even try to fix them?

No, they don't try to fix them. All they care about is making the user interface different.

Try using Acronis True Image 2015 with a Buffalo TeraStation NAS. Acronis just sits there "calculating" space. No log, no way to enter user credentials, pathetic documentation.

Remember the good old days of Veritas Backup Exec?

I had this same problem (ATI 2016) and this post fixed it for me: https://forum.acronis.com/forum/100320#comment-316587

After I disabled the Volume Shadow Copy service then the backup completed successfully