STOP: 0x0000007B after uninstalling Acronis True Image 11 Home
My system is a Lenovo ThinkPad T60p with Windows XP Professional. I have replaced the original HDD with a Seagate Momentus 7200 rpm/320GB. For a very long time, this system has been running trouble-free. I have been using Acronis Disk Director Suite 10 along with Acronis True Image 11 Home for several years. However, after the introduction of Acronis Disk Director 11 Home, I decided to upgrade to this product. I did this by first uninstalling the "Disk Director 10" version, and installing the new. The installation went smoothly, and Disk Director 11 Home ran smoothly. However, I repeatedly got error messages from Acronis True Image 11, something like "inaccessible drive", and that this was due to a version conflict. I then decided to upgrade to Acronis True Image Home 2010, but wanted to uninstall the "11" version first. The unistallation process required a reboot, but I was met with a blue screen "STOP: 0x0000007B (0xF78AA524, etc...) when trying to reboot. Rebooting into safe mode yielded the same result. CHKDSK /F (via Bart's PE CD) has been unsuccessful. The data on the disk have not been affected (i.e., they're o.k.). Can you please advise me how to solve this problem?? Help will be much appreciated. With regards, Cato Guldberg
The problem is most likely that the snapman driver wasn't removed properly. DD 11 and TI 11 are not compatible and TI 11 may not uninstall correctly once DD 11 is installed.
You could try using System Restore (if enabled) to roll back to before you uninstalled so you can try again. This may work, but I wouldn't count on it. I don't know if the Clean Up Utility will work properly to remove TI 11 if DD 11 is installed.
If you have a recent image backup from before you installed DD 11, you could restore that and then uninstall both DD 10 and TI 11 before installing DD 11 and TI 2010 (7,046). Make sure the computer boots properly into Windows (no BSOD) after uninstalling DD 10 and TI 11.
Thank you both for your kind advice. I may have expressed myself with insufficient precision, but a.) The Seagate Momentus IS the system drive, i.e. the system won't boot; and b.) "CHKDSK /F was unsuccesful" meant that correcting NTFS-errors didn't mend the BSOD problem. MudCrab, your advice sounds worth trying. I will follow them, and I will return with updated information whether I have been able to solve the problem.
Would have been nice for a disclaimer about DD11 and the problem of uninstalling TI 11. I have the same issue at the moment. I also will try to revert.
I followed MudCrab's advice, but used a slightly different approach (restored the system via Bart's PE recovery CD, used a backup of the registry prior to the TI 11 uninsstall). System restored successfully!!Then unistalled DD11. Everything went fine, system did not fo down (i.e. no BSOD). The problem I have now is that the TI 11 installer crashes every time I try to install it. Any ideas?
You could try using the Clean Up Utility (if you can find it) to completely remove TI 11 first. Also, if you have installed DD 11, you may need to uninstall it first.