Target Drive is NOT running out of space ... but Acronis thinks it is.
I'm using Acronis True image home 2011 build 5519 under Windows XP and am plagued by 'target drive has run out of space' problems despite the target drive having plenty of room. If I click ignore, the backups work fine as expected, but the whole point of purchasing the product was to automate the backup process and these errors prevent the scheduled backups from ever running - rendering the product largely useless.
I'm doing a custom backup - 1 full and then incremental of 3 physical drives with a total of 5 partitions to 1 partition on a separate drive.
The first backups are;
C - 36GB
W - 17GB
M - 92GB
P - 77GB
D - 40GB
So a total of 262GB
The target drive concerned has 465GB of formatted (NTFS) total space and currently has 196GB free - so not enough for a complete second backup, but MORE than ample for the incremental backups I need to run.
I've tried clearing all the backups and starting again from fresh, but the same problem happens.
What is especially annoying is that even when doing a SINGLE backup of the smallest (17GB) partition, I still get this error message before anything starts despite there being 196GB free. Madness.
When and how does Acronis decide on the amount of space it needs? Especially for an incremental backup where it can't know how much it needs until it has actually measured the changes - does it guess? Does it assume it will need the full amount again ... or does it just always assume the target drive will be full ;-)
I see lots of other people reporting this (or related) issues on the forum so it seems to be something Acronis has a problem with - given that every other piece of software on my system can measure the amount of free space correctly, why does Acronis get this so wrong?
Roger
- Anmelden, um Kommentare verfassen zu können
I have the same isue and am using the build released yeaterday. On a 500Gb usb drive with over 300Gb free the first time used TrueImige had to be over riden to make the back up. There is somthing wrong as 2010 never had this problem when it was in use on the same laptop and USB drive!
- Anmelden, um Kommentare verfassen zu können
Also have this issue using build 6574. I have turned off notifications but this shouldn't happen in the first place
- Anmelden, um Kommentare verfassen zu können
Hello all,
Thank you very much for your posts and thank you very much for helping Grover. I will do my best to assist you.
We had similar reports with build 5519 but were not able to reproduce this issue. I would really appreciate if you could get back to me with the following information which will help us with identifying this problem:
1. Screenshot of every single backup setting, option and tab.
2. AcronisInfo report.
Looking forward to your reply and if you have additional questions please let me know.
Thank you.
- Anmelden, um Kommentare verfassen zu können
Build 6597
Custom - Full Then Incremental
SATA External Drive USB Connection
Incremental Back Up took up 6.5 GB, had 240 GB free and still received error message: "Target drive is running out of space."
I chose ignore and everything went smoothly. Acronis needs to fix this bug.
- Anmelden, um Kommentare verfassen zu können
I have the same problem on Win7 using TI 2011 Home Build 6597. Backing up email (outlook) to a Netgear NAS of 1TB x2 in Raid. This is a full backup of outlook.pst of 62MB the destination disc has over 600GB free.
An incremental backup of My Dcouments 5MB to the same destination disc does not cause the same problem.
I have read threads where users of TI 2010 could change a global setting to change the reporting limit fro destiation discs but I cannot find such a setting in 2011
- Anmelden, um Kommentare verfassen zu können
I have the same issue using the latest build of True Image 2011 Home, With windows 7 Pro, and a USB 3.0 External Hard Drive Dock, With a Nec 3.0 host controller driver, that has 750GB hard drive in it, with 383GB fee Space on it.
- Anmelden, um Kommentare verfassen zu können
My customer has the same problem. Only we have a 2 TB brand new My Book attached. Acronis True Image 2010 with plus pack. Build 6053. We replaced a 1 TB because of receiving this message with it. took the message at its word, but now seems to be a different problem. I have multiple customers using Acronis on my recomendation and some are having other issues. Please advise.
- Anmelden, um Kommentare verfassen zu können
I have updated to the latest rev and am still having the problem. Build 7,160.
- Anmelden, um Kommentare verfassen zu können
that web page does not appear to exist
- Anmelden, um Kommentare verfassen zu können
I'm getting the same thing. Here's the pertinent section from my log files:
- 11 Information 7/6/2011 11:59:07 PM Locking partition C:...
- 12 Error 7/7/2011 2:02:51 AM The quotas are violated.
- 13 Error 7/7/2011 2:02:51 AM Cannot perform this operation in quiet mode. (0x103F1)
- Tag = 0x1D8EAB676A3F69FA
- Target drive is running out of space. (0x4001D)
- Tag = 0x1D8EAB676A3F69FB
Also, please see the attached screenshots.
Thank you!
| Anhang | Größe |
|---|---|
| 69625-96271.jpg | 66.57 KB |
| 69625-96274.jpg | 70.15 KB |
| 69625-96277.jpg | 114.7 KB |
| 69625-96280.jpg | 64.96 KB |
| 69625-96283.jpg | 114.16 KB |
- Anmelden, um Kommentare verfassen zu können
Eliezer,
It is possible that the disk information is corrupted. For this, run a chkdsk /r on your system and backup disks. THis will take a long time, so let it run overnight.
When you set up your backup to keep 2 fulls, you need enough space to have 3 full backups, because ATI will complete a new full before deleting the first one. Based on your math, you should have enough space, but maybe there is an issue with ATI's math.
If you have system protection turned on on the backup disk, this will increase dramatically the need for free space. I don't know how Windows shadow copies are managed and when/how the space limitations are enforced. Check under Control Panel\System and Security\System\System Protection and turn it off for your backup disk at least.
- Anmelden, um Kommentare verfassen zu können
Pat, thank you for your reply. I ran CHKDSK /r and the results are here:
- Windows has checked the file system and found no problems.
- 976760000 KB total disk space.
- 584381256 KB in 2538 files.
- 1612 KB in 171 indexes.
- 0 KB in bad sectors.
- 486032 KB in use by the system.
- 65536 KB occupied by the log file.
- 391891100 KB available on disk.
- 4096 bytes in each allocation unit.
- 244190000 total allocation units on disk.
I checked and System Protection is off for my external (backup) drive.
Any other ideas? :-(
Thanks very much!
Eliezer
- Anmelden, um Kommentare verfassen zu können
I don't have new ideas. It looks like this issue happens in specific cases. When I have issues with ATI, my basic troubleshooting is the following:
- move the last TIB file you created to a hidden directory for safekeeping,
- delete your backup tasks,
- assign a fixed drive letter to your USB disk, make sure that the policy is set to quick removal in the device manager,
- uninstall ATI,
- reboot,
- reinstall ATI
- recreate the task (try to uncheck the notification about the disk running out of space),
- see if the task executes normally.
- Anmelden, um Kommentare verfassen zu können
Pat, thanks again for your reply!
As far as ATI goes - that's unacceptable. Would I really need to pay $9.95 per incident to get this bug in front of Acronis - or is there some free way to at least hear their response? How completely unacceptable...
- Anmelden, um Kommentare verfassen zu können
According to their policy, they will reimburse the fee if this is an issue with the software. See http://forum.acronis.com/forum/18623.
- Anmelden, um Kommentare verfassen zu können