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"There are no versions of the backup."

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Just got a warning that my 2TB backup disk is full and nonstop backup is halted. I opened TIH2012, selected my backup disk, clicked the gear icon, and selected "Clean up"...only to be told that "There are no versions of the backup." Guess what? Trying to "explore and recover" gives me the same message. So I have a 2TB disk full of Acronis backup data that I can't manage and can't recover. Since this makes TIH2012 completely useless as a backup program, I'm going to optimistically assume that there's a simple fix or I'm doing something stupid.

So...any ideas?

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David,

I take it there are actual tib files on your image drive, are you able to browse to them in TIH and either explore or mount them?

Just realised you are using NSB, not standard imaging. I'm not sure that versions works in NSB, will have to check.

Hello David and Colin,

Thank you for your comments and your assistance.

David, could you get back to me with this report please so that I can assist you with resolving this issue.

As a temporary workaround please delete non-stop backup files manually. You can do this by enabling Show hidden files/folder options on the hard drive where you store your backups and deleting the Time Explorer Storage folder.

I am very sorry for the inconvenience and if there is anything else we can do please let us know.

Thank you.

For what it's worth, Nonstop Backup started again after deleting the Time Explorer Storage folder (along with months of backups).

So it's sad that any attempt to look at a backup still bring up the "There are no versions of the backup" message.

Hello David,

Thank you very much for the update and the report.

I will post an update as soon as I have any new information about this issue.

Thank you.

Hello David,

Since this is a recovery issue I forwarded your diagnostic information to our Support team so that we can assist you with resolving this problem.

We will need some time to investigate it and we will reach out to you by e-mail with an update.

If you need additional help feel free to contact me directly.

Thank you.