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TI 2010 unable to boot from recovery cd

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I purchased TI 2010 today. I created the recovery cd from within the program and I have also downloaded the ISO from the bootable media tab on my registered products page. I have tried most of the 8 options on the downloaded file. The problem is that the computer hangs after the splash screen loads. Is there any other bootable media that I could try to give me access to my backup files in case of a hd failure.
Thanks
Chris

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I also activated the Acronis Startup Recovery Manager. This also locks the computer after the Acronis screen comes up. Don't know if that is related.

Hello Christopher,

Thank you for using Acronis Products

I have sent you ISO image of Acronis bootable disc via PM. ISO image is based on different loader which has more embedded drivers, it will certainly solve the issue you experience. If not please let us know.

Dmitry,
Thanks for help. The iso that you provided doesn't work either, but I apppreciate your help. I have submitted my system information to tech support and they are working on it. The funny thing is that when I was using Tue Image 11 the boot disk works fine on this computer...not so much with 2010. The only reason I upgraded is because I am upgrading my computer to Windows 7 in a few days and I wanted the latest Acronis product. Thanks again.

Chris

Hello Christopher Schwall,

I'm sorry for the inconvenience you experienced.

That's good that you already contacted us, I have found your case in our database. At this step, information you sent is enough for us to investigate this issue. Please give us several days for investigation, I will consult with our Experts Team and inform you with the results.

Thank you for your cooperation!

I can now boot off of recovery media. In my case I was able to download the BartPE & Safemedia plugins from this web site. I created a rescue disk and selected the (Safe) option. I am still waiting to hear back on the custom ISO, but for now safe boot is working. I do appreciate the forums and will continue to read up on the product.

Dmitry,

Please send me the newest ISO of the Acronis Bootable Disk.

On the upgrade page for Acronis True Image 10.0 Home Upgrade there is NO extra tab labeled "Bootable Media" My PC has suddenly lost the ability to Boot from my Acronis Boot CD and I need to restore an image. I have sent 4 emails to customer support requesting help and info on how to access/download the ISO for the newest Boot Program. I have received NO RESPONSE and I need HELP now. Please advise as I have been waiting WEEKS for Help.
Thanks,
Nick

Hello Christopher and Nicholas,

Let me assist you with this situation.

Christopher, I have searched in our database for the update regarding your case, and found that you were provided with /TrueImage_5055_multiparam_Standard_english_il.iso ISO file. And you confirmed that it works fine. Could you please let me know if you have any other issues or questions so I can help you? If everything is resolved, please let me know to.

Nicholas, I have found this thread and responded to it several minutes ago, also I have sent you the ISO file as you requested. Please let us know the results.

Best regards,