TI 2011 - Wndows 7 64bit - Anyone actually able to get TI2011 to work?

What build of 2011 are you using?
Are there any simularities between the two machines?

Is this a shop purchased version or the downloaded one?

Where is the destination set to?

I am having exactly the same problem with my windows 7 64 bit install. I was using TI Home 2009 previously on the same computer with no issues. In the last few days I did a clean install of Windows 7 and decided to buy and install a copy of TI Home 2011. What a mistake. I cannot now reliably run any backack as the software freezes and then shuts down when I am selecting the backup parameters. The product is the downloaded upgrade version.

I am using the latest build (6597)
I have tried uninstalling and reinstalling TI 2011
All windows 7 updates have been installed

I have always relied on this product to protect my important data but this new version is completely unstable. Any help would be appreciated.

PS - I have already tried to get the no questions asked refund that I am entitled to within 30 days of purchase but the email address supplied by Acronis does not exist.!!!

David,

Is your PC a Dell as well?

What other software utilties do you have that might be running in the background?

Are you using Alvira A/V there is a known compatibility problem with this.

Do you have a card reader attached even if embedded in perhaps a printer?

Are you running a RAID system?

From you account does the contact Sales option work, this is an online form?

Hi colin,

My pc is custom built (Gigabyte motherboard, i7 processor, etc - pretty standard) but I have been using a previous Acronis version ok on the same pc
No other utilities - the pc is a clean install so I haven't loaded it up with anything much as yet except for MS office, Skype, Canon printer software and Norton 2011 AV
I'm using Norton Internet Security 2011 which worked with my previous version of Acronis and Win 7 64 bit
I have a card reader which has always been present. The windows drivers are correctly installed for all devices
I have a single c drive (for os and apps) and a RAID 1 D drive with my data. This has always been the configuration which has worked previously
I have tried the Sales Contact form. I hope to get more luck. They really need to update their email address if it doesn't exist anymore.

David,

It might be worth detaching the card reader, as this is a known cause of TIH and DD sometimes misbehaving. It's possible that one of the fixes made to 2011:6597 has re-introduced the problem.

I have slowness with the latest build but only in my VM machines, and at the moment they have a beta firewall/AV software installed which I've attributed to my problem. However, on my laptop 2011 (W7 Ult 64bit) starts OK.

Too bad people aren't posting their similar problems all in one thread so Acronis representatives can see this is more of a universal problem. I have seen at least three other recent threads - I posted in one of them:

http://forum.acronis.com/forum/17092#comment-53785

These problems all seem to be related.

A couple of extra things to check.

In Task Manager see if there are any Acronis duplicate entries for any of the start up components.

Does there seem to be more than the usual amount of Servicehost entries in Task Manager.

David,

My setup is similar to yours: SSD for the system, hardware RAID 0 for the data, i7, win ultimate x64, multi-card reader, Norton 360 Premier, Canon Printer Software

The only difference is the motherboard is the DX58SO from Intel.

Maybe the interaction with the RAID controller is the issue. I have seen ATI hang/slow down when looking around for disks.

Another issue I saw is leftover scripts in the c:\programdata\ACronis\TrueImageHome\Scripts that created issues (in my case, checking for credentials because a leftover script was the validation of a backup made by another copy of Acronis on another computer).

Hi guys. I will check these things. Colin - how many Servicehost entries should I have?

Pat - is there some log I can look at to see if there is a problem with the RAID?

David,

It is hard to say how many servicehost entries there should be in a W7 system, on my system the average is about 3 - 4.

However, if one of those is consuming high continuous CPU time, this could be a suspect. Try killing it and see if TIH behaves more reasonably. This may of course be a red herring.

David,

I doubt there is a log, but I don't know.

How did you install the upgrade version? On top of 2009 (that would be a possible issue), or a clean 2011 install?

If you have a clean ATI install, do you have a hardware RAID or a software one?

If it is hardware, you could try to run your system without the RAID 1. Make a backup of your RAID data, UNPLUG both disks that are in RAID, and start the system. If ATI behaves correctly that could confirm the RAID 1 conflict.
Note: on my system I had to unplug the RAID 0 disks to do a secure erase of my SSD. When I plugged them back in, everything was fine. The backup is for safety.

Pat,

I installed it on top of 2009. Then, after experiencing problems, I removed 2011 and reinstalled it. I understand that there is some kind of Acronis TI clean tool. I might try to uninstall 2011 with that then reinstall.

My RAID is software.

Colin,

i have 2 Truimagemonitor.exe*32 processes running but I only see one Servicehost process.

Hi guys,

I just tried again to create a backup and part way through the process (after selecting source files and destination drives) I got the error shown in the attached document. This is one of two error messages

David,

That is correct, one should be for Online Backup and the other for True Image itself.

My actual W7 shows only one Service Host and that is running 2010 + ABR10, my VM W7 OTOH running twelve in total.

You can get some idea of what is running servicehost if in W7 or Vista you click on View\Select Columns in Task Manager and tick command line.

However, I think we're back to the beginning, I'm still going for either the card reader driver or the RAID driver causing the problem.

OK, I have eliminated the card reader as it is no longer connected and the program crashed again. This time I got a different error message (see attached).

Not sure what to do with the RAID drivers. They are just the ones selected by windows during installation.

David,

It is almost certainly a driver clash somewhere. If you can get the error message to occur again, with the message showing open up task Manager, right click on ATIH and select dump, this will give you a debug dump file.

Are you still within your 30 day purchase time of 2011? If you are, raise a ticket and attach the dump file. If you can, run an Acronis report, which is found via the TIH Help menu.

If you'd prefer to try again the TI 2011 clean up tool lives here

And a standalone Acronis reporting tool (if you can't get as far as the help selection) lives here.

Colin,

I have uninstalled 6597 and installed the previous 5519. It certainly installed quicker. I have also successfully created a backup task (yah) and during this process it was much much quicker at finding my source files. I am now running a backup. Hopefully it will actually complete. It's 200gb so will take a few hours.

It will be such a shame if I am unable to use the latest version but at least if a version works then I am making some progress. So, is there any clue provided by the fact that the older version (apparently) works and the newest doesn't? Obviously something has changed for the negative in my case. I noticed elsewhere on this forum that some others have also had more success with 5519.

I have seen those reports as well David, I have no answer, except obviously something Acronis tweaked to solve 5519 problems in 6597 introduced another problem.

**Thinking out loud** I wonder if they left some debug code in the release version by mistake, that'd certainly slow the program down and make it behave differently.

Well it worked 99%. It almost completed the backup task but said it had less than 1 minute to go for 6 hours. I had to force a shutdown of the computer. But it has restarted ok and hopefully it will just do the daily incrementals now with no hassle. I can explore the backup it made so I suppose it is ok.

Validate the backup before going much further.

No.

Sandy

The Sand wrote:

No.

Sandy

Is that no to a previous post, or no as an answer to the thread title?

So sorry... I should have clarified. It was in answer to the thread. I was checking the forum to see about 2011's new build as I have not had success with 2011's first build on a 64 bit Windows 7 computer - I am still using 2010 on it. After reading here I don't know if I should attempt the new build or continuing waiting... it's kind of a bummer because I purchased the plus pack for it too.

Sorry for not clarifying and thanks for all your help on the fourm!

Sandy

Sandy, as you can see from my signature, I use W7 64 bit. I have 2011:6597 running in a W7 64 bit VM, th eonly thing I notice is that occasionally it takes a little time to move from the splash screen to the main GUI.

I think in another thread similar to this one, people have found the network search to slow everything down.

Have you tried disabling the search for updated versions (annoyingly can only be switched off after manually running an update search) and then temporarily disconnecting networked attached devices including printers etc and see if that makes any difference.

I realise that that doesn't solve the problem, but it might help prove where the problem lies and maybe not all network devices upset TI.

I have had several problems with 2011 on this computer (Alienware M17xR2 - 64 bit Windows 7 Ultimate) - and really, had not thought that it being 64bit was why, until I ran into this thread. I did not know why. The most recent and most troubling was an error message I ran into on trying to restore that left me unable to boot anything (the restore was from the rescue media) - It took me hours to get out of what happened, and if I didn't have an aged backup with 2010 it would have been even longer - which is why I am doing some homework on the forum before I even try it again with another build of the infamous 2011 on this computer.

Sandy

If you visit Major Geeks and What the Tech forums, even the pros have uninstalled 2011 and are using 2010.

Thanks for passing that along... it's nice to know it's not just "me" that has struggled so badly with 2011. I have been so upset over what 2011 has caused me at times, I am embarrassed to say, I have literally imploded and started crying in front of my beloved Alienware. Thankfully I'm female so crying is acceptable ; ) If I was male, there would be holes in the walls...

Sandy

@The Sand
Sad about the crying, but your story - especially the holes in the walls - made me giggle.

What antivirus program are you using, if I may ask?

I can laugh now too... now that my system is running stellar of course. I run Norton 360. I know so many people hate Norton, but I really like N360 - I like the identity safe which keeps all my logins and credit card info for automatic fill in... I can export the info and import it to another computer, it's very convenient and safe (I don't like to sync that stuff over a server no matter how many times people tell me it's okay.) N360 has some "extras" like the identity safe that I really find useful.

Sandy

Well, I follow the ranks of others who don't like NAV, but I won't get into that here. ;)

I posted some information regarding problems I've had with Acronis True Image 2011 Home in another thread on this forum, and as noted at http://forum.acronis.com/forum/17092?page=1#comment-55921 I'm starting to form a hypothesis that Acronis isn't playing well with antivirus software. Imo, this inability to play well seems to have something to do with networking as well. (I have been able to work with ATI with my antivirus software enabled if I disconnect the network, for instance.) So far I've verified these results with two pieces antivirus software: Avira Antivir (free version) and Microsoft Security Essentials (latest version).

I'd be very interested in finding out if Acronis True Image 2011 Home build 6597 works fine for you if you uninstall your antivirus software. I know it's a pain - I've done it many times so far while trying to figure out what the heck is wrong with ATI. But, if you're willing to try it we could be one step closer to proving my hypothesis.

Just for the record, I'm not suggesting uninstalling NAV and leaving it that way - just uninstalling it temporarily as a way to test whether or not it's colliding with ATI.

It is a known problem that any AV software based on the Avira engine does not play nice with Acronis products.

Acronis hvae stated that they and Avira are trying to solve that problem.

@Colin B
I am aware of this issue (though I've only found reference to Avira not playing nicely with the "Nonstop Backup" part of ATI, which I am not using). However, I think it is important that I refer you to my post in a separate thread (see the link in my last post in this thread - two posts up), and also point out that I'm indicating an apparent incompatibility with another piece of antivirus software as well - Microsoft Security Essentials.

I'm currently running with no antivirus protection, with a network. ATI is running just fine. I may try a different brand of antivirus software to see what happens as well, but I don't have time for that right now. (And if/when I do it won't be NAV, hence my hope that Sandy might be willing to try temporarily uninstalling her NAV to test.)

EDIT:
@Colin B
May be so bold as to ask what antivirus program, if any, you're running on your system with Acronis True Image 2011 Home build 6597 installed as well? And is this system attached to a local network?

At the moment I use the Acronis AV and firewall based on the BitDefender engine. I have also used Eset ESS successfully with TIH.

I don't have Acronis installed on this computer. When I reinstalled the OS I didn't install it again. I run only from the CD now. I prefer the CD with its streamlined version - better suits my needs. I only do full backups and full disk restores (GoodSync takes care of my data), and always from the rescue media anyway. So to do the test I would have to install it, uninstall my AV, run testing, etc. and then restore the computer back to before Acronis was installed. Sorry, but I just don't have time for that kind of thing.

As far as NAV, you don't have to like it, you just have to test it... and they allow trials. Just take an image (with 2010 to be sure) so you can restore back to your preferred AV when you are finished testing...

Good luck!
Sandy

I am running Norton 360 v4 on Win 7 Ultimate x64.
The combination is working just fine. I have restored numerous times on my SSD now just.
The only problem I have seen is using Try&Decide. WHen I do this, Norton loses its activation. It can be reactivated, but loses it againg after the next reboot.

@The Sand
Thanks for your explanation - if I weren't trying to get what I have working, as where it sounds like you are now, I don't think I'd want to go through the effort either. I won't be trying NAV though, even after taking an image. Just, just, no way! hehe

@Pat L Thank you for your input - MUCH nicer than ME having to install NAV. ;)

@Colin B
Thanks for your reply! Um, Acronis AV? I wasn't even aware they had their own antivirus program until now. lol

Here's my latest update... I installed AVG Antivirus (free version) and woah. I haven't ever seen so many popups, ads, attempts to install other little whatevers - what a mess. I went through it though, all in the name of testing.

After installing AVG I noticed the same issues. Slowness, Acronis windows "not responding," and when attempting to open a network share having to wait for 20+ seconds before being faced with a request for credentials when the share requires none.

I learned something, however. After fiddling around in Acronis for 5+ minutes, most of the problems went away. It stopped asking for credentials, and windows were responding much better. I took note of the fact that much of my testing has been done direclty after a reboot.

I uninstalled AVG (buh BYE, what a mess - reminded me of NAV for heck's sake) and reinstalled Microsoft Security Essentials. Upon rebooting I ran into the same 'ole problems with Acronis (as described previously in this thread.) Just for giggles, I rebooted the computer again and waited maybe 5 minutes before opening ATI. I noted very few problems, if any at all. It was slower all-around than when running with no av program installed, but nothing problematic.

So my latest thought is that though Acronis and Avira don't ever play nicely, perhaps (as long as I wait for a bit after booting, perhaps to establish network connections) both AVG and MS av programs may work ok.

I'll keep running Microsoft Security Essentials and will keep testing. I'll post back with any problems I run into. I am interested to see how well things will fare when MSE updates itself.

One issue I do continually have a problem with no matter what antivirus software (or none at all) I've installed - the network shortcuts in the "Computer" area of any ATI file explorer windows sporadically disappear. When this happens if I click on "Network" in the ATI file explorer window my networks are not shown. If I wait several seconds they populate. Then if I close the ATI file browser window and re-open it, the network shortcuts when selected on "Computer" will return..

I'm including a graphic to better describe the "ATI file explorer windows" I've referenced. The orange circle indicates the "network shortcuts" I noted, and the blue circle indicates my "Computer" and "Network" references:

@Colin B
Upon re-reading your post I understand something I missed before - you mentioned the Avira ENGINE, not necessarily Avira Antivir itself. From what I can tell it appears both AVG and Microsoft Security Essentials use different engines from each other and Avira as well. I'd like to install AVG again and test further seeing as I seemed to have better luck with its interoperability with ATI; I'm wondering if this more positive spin may have just been the same fluke I experienced with the MS av software in the beginning.

I'd like to try Acronis AV just to test, but don't want to use up my free trial in case I one day want to use the free trial to make a decision on whether or not to purchase the software. With so many free av solutions getting decent reviews I find myself wondering if I should just go back to my old cloning software which, though it has it's own "bugginess issues," works with av software installed alongside it. At this point I have to either do that or just run the computer without av software I guess.

Gork,

The AV may or maynot be a red herring in your case, many others have not had problems using AGV. I don't know who Microsoft uses to provide their AV engine.

If you wish to try the Acronis one, the AIS2010 (Acronis Internet Security) not ABS2010 (which includes a version of TI2010) doesn't require a special trial licence, it just installs works, and works for 30 days. If you want to keep your existing firewall there is just Acronis AV that can be downloaded as well.

Usually this software that "just works" for 30 days won't work again after the 30 days, though. So if I installed it for a few days to test this issue then uninstalled it -- then in 6 months wanted to install it again to give it 30 days of use to decide if I wanted to buy it, well, it probably wouldn't install and work again for a trial. :(

Ah now I understand what you mean.

I too am running ATIH 2011, now at Build 6696, on a Win 7 64-bit recently purchased Dell computer. I have repeatedly gotten “The specified file does not exist”... with Event code 0x00040011 +0x0000FFF0+0x80070002 on attempting to run backup. The backup will proceed for a while, creating a partial .TIB file, then it aborts with this error and can never be resumed or rerun successfully. I have never completed a backup successfully.

I'm wondering if anyone has tried the recent version of the non-Home product from Acronis, ABR Workstation. I have previously used Version 9 Echo Workstation which was quite reliable, and the interface was not nearly so perplexingly dumb as this new ATIH 2011 interface. However, I have not seen ABR Workstation in action. I'd hate to throw good money after bad, but backup is so critical that if the corporate version is more reliable, I would have to bite the bullet. (Or go back to the 55xx build of TIH).

Thank you,

MCM

MCM,

I don't have a Dell so can't answer your question specifically, but why not download the trial version of ABR10 and try it out.

You can't have TIH2011 and ABR10 installed together.

Thank you, that's a good suggestion. I usually avoid trial versions, but perhaps this is the full version just time limited--I have not researched this closely.