TI 2013 Plus Pack Win 8 Stops Responding

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My TI 2013 Plus Pack stops responding on or just after program start up. OS is Win8 64 bit, TI 2013 with Plus Pack worked ok until 12 days ago. I have uninstalled plus pack and TI2013, run Acronis cleaner and re-installed, TI still freezes either on start up or within two seconds. Any suggestions how to fault this?

Log Name: Application
Source: Application Hang
Date: 14/01/2013 19:31:51
Event ID: 1002
Task Category: (101)
Level: Error
Keywords: Classic
User: N/A
Computer: Stephen-PC
Description:
The program TrueImage.exe version 16.0.0.5551 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
Process ID: 127c
Start Time: 01cdf28dbda9cb50
Termination Time: 3
Application Path: C:\Program Files (x86)\Acronis\TrueImageHome\TrueImage.exe
Report Id: 07153cab-5e81-11e2-bebb-94dbc9b5bade
Faulting package full name:
Faulting package-relative application ID:

Event Xml:

1002
2
101
0x80000000000000

19193
Application
Stephen-PC

TrueImage.exe
16.0.0.5551
127c
01cdf28dbda9cb50
3
C:\Program Files (x86)\Acronis\TrueImageHome\TrueImage.exe
07153cab-5e81-11e2-bebb-94dbc9b5bade

55006E006B006E006F0077006E0000000000

Mo, 01/14/2013 - 19:55
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Forum Hero
Beiträge: 87
Kommentare: 9259
mvp

Looks like a driver conflict issue, since you have reinstalled and cleaned.
I am afraid you will need Acronis to run more diagnostics tool to find out what it is exactly.

One thing you can try, is to uninstall, create a clean boot environment (using msconfig, disable all non microsoft services and all startup items, reboot, disable your security software, reboot and reinstall.

Di, 01/15/2013 - 04:30
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