TI2012 - complete fail for me :/

Acronis have changed some of the filter locations with 2012.

Did you have the Secure Zone or the Startup Manager activated previously?

What was or is the BSOD code shown?

What USB devices became unaccessible after 2012 install and are they plugged directly into the laptop or via an external hub?

What make is the laptop?

Hi Colin,

new TI2012 filters are fltsrv.sys and vsflt58.sys. Even after uninstalling TI2012 these filters remain and I'm unable to successfully remove them (manually)....

I've never used Secure Zone and Startup Manager.

BSOD Code: 0x0000007B

All USB storage devices were unusable (USB sticks, USB harddisks, USB cardreaders, etc.).

All my USB devices are directly connected to the external motherboard connectors.

PC:
USB devices problem
No BSOD

Laptop:
Fujitsu T5010
No USB devices problem
BSOD 0x0000007B

Laptop / PC: both set up identically - Win7 x64 SP1

All problems gone after changing back to TI2011...

Regards,
Felix

BSOD 0x7B is a driver problem.

You obviously would be reluctant to try, but the card reader could be the problem, these have often caused a conflict with TIH in other recent versions.

BSOD was caused by Acronis TI2012 filter drivers. I now was able to remove TI2012 from the laptop and BSOD is gone. Changed back to TI2011 here also - no more serious problems.

All my USB storage devices failed not only the cardreader :) Removing TI2012 solved the problem. TI2011 runs fine as it did the last months.
I tried to manually remove the new TI2012 drivers (Upperfilters, Lowerfilter): The devices we working again but TI2012 not. So this was no solution but this proved that these new filters are the troublemakers here.

I still can't fully remove these filters (open support ticket). But now they at least don't cause anymore trouble (as TI2012 is uninstalled).

You should be able to delete them from the filters list in the registry

for help consider
http://pcsupport.about.com/od/driverssupport/ht/upperfilters-lowerfilte…

or delete the files in safe mode or booting from a OS on disk.

Hi Scott,

thanks for your answer. Yesterday I googled exactly this website and ran through the workflow. After that my PC didn't boot - no bluescreen but automatic reboot when loading Win7. Win7 system restore helped me here. But after all I was not able to remove these filters successfully.

If you delete the filter files, they definitely will not load.

That is definitely correct. I've tested this deleting these keys and then restarting explorer.exe and reinstalling the usb storage devices. But after rebooting the boot loop came up...

 Hello all,

Thank  you for taking time to contacting us.

FelixAC,

Could you please obtain Acronis system report (Help -> generate system report) and attach to your next message? 

We are awaiting for your response. 

Thank you.

Hi,

as I uninstalled TI2012 and got a refund already I won't be able to send you the system report :(

The situation remains that I still have two acronis TI2012 drivers on all my system storage devices (see screenshots attached).

I wasn't able to manually remove them without crashing my W7 x64 system :/

Will there be an acronis cleaner tool for TI2012 that is capable removing all TI2012 files ? TI2012 uninstaller wasn't able to to so - I've tried it many times...

FelixAC,

To be honest you are probably better off leaving the drivers there as they are not harming anything. However, I can understand why you might prefer to not have them on your system so there are two options.

The 2012 cleaner is here

or

You can remove them manually via registry, but a slip of the typing finger could render your system unbootable - hence why I made my original statment.

Are there Acronis devices listed under Window's Device Manager? If so, you can try uninstalling them from there. I'd use msconfig.exe to disable all nonmicrosoft services and all startup programs before trying any further uninstalls or using the ati2012 cleaner.

Hi,
Refering back to the beginning of this thread, I too have had problems with USB devices not working in Acronis 2012.

I think I've made some significant progress into what the problem is.

I WANNA TELL YOU A STORY!!!

1. I bought a KINGSTON 16GB USB flash drive and all worked well for a bit. Then the drive started to to misbehave. On insertion after a very long delay Windows 7 reported that the drive needed formatting before it could be used. It appeared in device manager OK. On about 1 in ten attempts it would load but ever so slowly.

2. I then discovered that when Disk Manager was open the device would load successfully nearly every time.

3. Reported this to KINGSTON, and all they could suggest was a re-install of Windows..... NO WAY!

4. Noticed that my partner's 2GB Integral stick OK every time.

5. Bought a Integral 16GB stick. It behaved the same as the KINGSTON one!

6. More Google research uncovered a tread that Acronis 9.0 caused probs with USB drives.

7. Uninstalled Acronis 2012. Sticks all behaved normally.

8. On investigation I found that in Device Manager there is an ACRONIS driver (ACRONIS backup archive explorer) that failed to load because there were two of them similarly named. The other 'ACRONIS true image backup archive explorer'. One dated 2005 the other dated 2011. Disabling the older one made the sticks come back to life. I think the older one is a relic of my upgrade from 2011 to 2012. JOY! until I made a backup on my ext HDD. After this the problem returned. The Driver status was as previously set.

9. After uninstalling 2012 and re-installing 2011 the problem is solved (again). In 2012 there is another driver called ACRONIS virtual disk manager. Not present in 2011. After much installing and unstalling I've found this driver to be the cause. It's a very repeatable exercise. Without this driver the USB sticks behave nearly just as thet did in windows without ACRONIS, fast and slick sensing and loading perfectly. With and it all sulks.

10. Remody for me is to stick with 2011.

11. The reason the KINGSTON drive worked for a bit was that I upgraded to 2012 about two weeks after I bought the drive and ACRONIS 2011, at which point it ceased working. Must have seriously thrown KINGSTON's support team.

I have reported this issue to the bemused memory stick manufacturers.

This has cost me extra money in a stick I didn't need, plus all the head scratching from myself, MICROSOFT, KINGSTON and Integral. I must have spent about 100hrs on this problem. It's such an obvious problem to a developer, that this reeks of...test it out on the public. This really should have been trapped even before beta testing!!

Also note that when selecting files to back-up, a folder tree has all the subfolders and files ticked by default. If you just untick all the ones you don't want backed up ACRONIS backs all of them anyway and completely ignores you. If you untick at the parent folder first, then re-tick each file/folder you want backed up it works perfectly. In short, Unticking is not registered, ticking is! Another untested feature.

Hope this helps someone else,
Regards,
James.

It will help. Thank you for sharing the details.

Agreed. What a POS.

Used 2011 at many client sites for years - no problems

Now multiple problems at multiple sites. Failure to install. Failure to upgrade. Cant recognize backup devices.

Latest is BSOD following backup. AND BSOD with sentfilt.sys error after Version Chain backup on same PC.

All PCs are high-end Dell Optiplex. Tried turning off Intel matrix. No dice.

Going back to 2011 until I can find another vendor with reliable backups.

Crap like this caused me to abandon CA's r12 of their network security suite for hundreds of my clients' workstations. Now I'm going to stop beating my head against the 2012 wall and find another vendor.

Any suggestions?

Like the NAS problem which is centred on one particular brand and a narrow range of models, it would seem that a similar problem concerns Dell Optilplex's.

Acronis TI 2012 Cleaner sucessfully removes the fltsrv.sys but not vsflt58.sys ...

I'll leave it like this until next year as I'll then do a fresh install of the new windows 8 :)

I had almost the same experience as described above with the PC. All, not just one, but all my USB devices vanished. All the eSata ones also went away. 2011 does work. The vslt58.sys file is very hard to get rid of. The clean program does not remove it. I manually removed all the references in the regitstry, but then my system would not boot.
This is not acceptable. I'm testing some other products now.

Same problems with me - bad testing it seems to have this many BSOD reports. High end PC, never had a BSOD in my life - was down for 3 days before getting back to W7 RE disk, dozens of hours of time lost.

Might need to look at other s/w products as I'm not sure I can trust Acronis again.

I'll hope for a swift and proper support response and then consider getting my money back. Might revert to 2011 or go elsewhere.

Very disappointed.

Same problem here. As soon as I upgraded to 2012, my USB storage devices quit working. Most importantly my Nikon camera quit being recognized. I thought something was wrong with the camera so I went out and bought a USB card reader so I could process my images for my shoot on Friday. The new USB card reader had the exact same problem. Windows is not able to install the drivers.

I ended up connecting the camera to my laptop and transferred the images to the laptop and then to the desktop.

Both machines are running Win 7. Only the desktop has Acronis on it. The desktop loaded 2 Acronis drivers when try to load a USB mass media device. The files being used are fltsrv.sys and vsflt58.sys. So far I have uninstalled 2012 but the problem persists as does the vsflt58.sys file.

This needs to be resolved quickly. As it stands right now, I have no ability to make backups and no access to USB devices.

I can deal with 2012 not running my old tasks (it gets stuck in a loop), but putting in bad drivers and then not uninstalling them is over the top.

Robert,

Just a stab really, try disabling the sync service in services.msc and see if your card readers reappear.

As with others I had USB devices needing to be reformatted but windows unable to actually access them to do so. My ones were 4 Integral 4 Gb ones brought to enable updating anti-virus boot time programs and running True Image Home from boot as well.
Integral tested them and said no problem and washed there hands of the issue. 4 Kingston DataTravelers I then bought worked OK. Further devices, from Verbatim, HP and Freecom , worked with no problem though a Disgo takes ages to be recognised and work (near instantly on the PC with 2011).
This is odd as using USBDeview and the list of manufactures codes you can get through the program the Integral devices were made by made by Kingston as well. So there is clearly some difference that True Image is unable to cope with. I have now tried the Initial devices on a PC with True Image 2011 and no problem at all, they load first and every timer inserted.
As I have now paid for replacement devices and given the problems some have been having in successfully uninstalling 2012 I will keep in on but after switching back from another backup program that took endless fiddling with to get it to work I am not very pleased with any of this.

I have stopped the services mentioned here and after a reboot the USB devices worked no problem. Restarted, rebooted and they stop working again.

Collin. I assume you mean the Acronis sync service. At first I tried disabling the Acronis services one at a time and that did not work. Uninstalling Acronis completely did not work. Running the 2012 cleanup utility did not work. vsflt58.sys is still be loaded and so far I am unable to remove it.

I had one of the reps insist that this wasn't a piece of Acronis software.

Still not able to remove it as of yet.

Have you booted to safe mode and renamed the driver?

If I delete the Acronis drivers the system BSOD on boot and goes to system repair/restore.

I've gone back to a backup of my C drive taken a few days before I installed 2012. Everything is fine now. I just need a refund on 2012.

I wish that one of the following options were available:

1. ability to exclude certain devices or ports from being scanned by Try & Decide

2. ability to turn off, disable, or remove certain features of ATIH2012 especially Try & Decide

I have flash drives from several different vendors and different capacities NONE of them work consistently and correctly since upgrading to ATIH2012 due to problems with the filter drivers. Attempting to remove or disable the filter drivers stops the system from booting. I have already tried uninstall, run cleanup tool, and reinstall. I'm running Windows 7 x64 Professional. At first I thought it was a problem with the flash drive, then I pursued it as a problem with the chipset drivers. I haven't had problems like this with Acronis products so that was the last thing that I suspected. I wish that I could send Acronis a bill at my standard hourly rate for all of the hours that I wasted trying to fix this problem.

 Hello all,

Thank you for taking time to contact us.

If you experience an USB drive detection issue, please send me a Private Message. We have created a fix and we should be sure that it works for all systems.

Thank you.

I might be willing to try a fix, but first I would require that the cleanup utility be able to remove vsflt58.sys successfully.

I have the same issues, 8 GB USB sticks take forever to be recognized, and much of the time cause all kinds of issues in the system. No such issue on PCs without TI2012.

Hello all,

Thank you for your reports.

Please try the solution described in this article.

Thank you.

That actually seems to have fixed the issue. Thank you.

Yep,
That worked for me too..... Phew! Hope the company survives the loss of business.
James

I managed to fix the no card reader operation from the USB by going into Control Panel and clicking Administrative Tools, Component Services, then Services Local.
In there, find NON STOP BACKUP SERVICES and right click Disable.
All fixed.

Fred

I think the MVPs genrally recommend disabling nonstop backup service if you aren't using nonstopbackup. Same for TryandDecide. Not because it's so important to limit the number of services running but because they tend to be problematic, but only if they are running.

I have 2 flash dives that are not detected since I installed Acronis 2012. They work fine in other computers. It took me many long hours to link this problem to Acronis.

When I try to install the updated SnapAPI driver on my system, the installer aborts, informing me that, "the installation was interrupted before Acronis divers could be installed. You need to restart the installer to try again." Trying again doesn't help.

I seem to have a very different problem with ATIH2012. Once I complete installation and choose Start, nothing happens. Double-click the icon on the desktop, enter Admin password - nothing happens. Oh, the Win7 circle spins for a bit, but the True Image Home panel doesn't open. Go through the Start button, All Programs, etc. to ATIH, click it - nothing happens.

Checking Task Manager, no ATIH in Applications. Several Acronis items in Processes - but nothing that lets me DO anything with ATIH.

So here I am trying to get ATIH to actually work - AGAIN! I had problems with 2010 and 2011, and swore I would NEVER AGAIN give another penny to Acronis. Yet I paid for three licenses for 2012. And SURPRISE - it doesn't work!

At least this version doesn't hang up my computers endlessly, so I guess that's an improvement!

I'm running Win 7 Ultimate 64 bit, SP1.

Tuolumne Kenny wrote:

At least this version doesn't hang up my computers endlessly, so I guess that's an improvement!

Don't count on it. You have't tried getting rid of it completely yet.

Your best bet for a "quick fix" would probably be a reinstall using the installer's repair option. Shut down everything else (especially AV proggies) before re-running the installer executable. Run as administrator and select "Repair" from the menu.

Oops. I spoke too soon when I said I didn't have as severe a problem. I now find that, though all my USB drives work fine, my graphics tablet does NOT work. I have reloaded drivers and done everything I can think of to get it working, but Win7 can't recognize the hardware.

Nothing else on my system changed, just installing and uninstalling ATIH2012.

This is beyond annoying - it is fraud on the part of Acronis, offering and selling a program that not only doesn't work, it damages peoples' computers!

Okay, this time I have learned my lesson. NEVER AGAIN!

The problem is that "uninstalling" ATIH doesn't really get rid of it completely. Bits and pieces insist on hanging around to interfere with your operating system's normal HAL handling of certain classes of devices. That might not be quite so bad if it weren't for the fact that this ATIH version's control "takeover" is significantly less capable than the operating system's own device handling. In fact, it's even less capable than some previous versions of ATIH itself. Great "upgrade", huh?

If running the Acronis supplementary "cleanup" tool won't give you back everything that worked before, you can either try another uninstaller such as Revo, or as a last resort, a manual registry cleanup. For details, see http://forum.acronis.com/forum/27907 . Please read the removal sequence instructions and the cautionary notes very carefully.

Thanks much for the info Richard! I'm not totally comfortable playing in the Registry, but I may give it a try. One question though - I checked your linked post and found "LowerFilters + vidsflt61"

The UpperFilters was different.

If I understand, I should delete the line with LowerFilters + vidsflt61 - is that correct?

Sorry, I was deeply involved with most variants of DOS, but haven't kept up with any of the Windows inner workings. Any advice gladly accepted!

Oh, and yes, I will make a backup of the Registry first!

Ken

Ken. I hope you have a backup of your OS drive. I had to recover my drive in order to remove the 2012 software. The registry edits didn't work for me. Pretty amazing to me that they still are unable to uninstall their own production successfully. Fix that problem fix and I'd be more willing to try 2012.

For the HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class registry branch, as it says in the note at the top, the + indicates a value that is inserted by ATIH into the REG_MULTI_SZ registry entries for UpperFilters and/or LowerFilters for those two (DiskDrive and Volume) device classes. You want to remove ONLY the filter values that were inserted by ATIH. Nothing else. So yes, if you found the value "vidsflt61" inserted in LowerFilters for device class {4D36E967-E325-11CE-BFC1-08002BE10318}, just remove that single value.

It's different with the registry keys under the HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services branch. For those you can remove the service entirely, after removing the filter value. So, if you also find the HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\vidsflt61 service in your registry, as you almost certainly will, you can then delete that service completely.

Of course, if you have a full pre-install system backup, that is definitely the safer way. Manual registry editing, especially anything under the CurrentControlSet, requires VERY careful attention to the details. On the other hand, so long as you leave the driver files themselves until last, F8 - Last Known Good Configuration can usually recover from an editing mistake.

You'd think I would learn. First, I swore I would never buy anything Acronis again after problems with 2010 AND 2011. Second, I didn't run a backup first, assuming for no logical reason at all that ATIH would have been "fixed" by now. Sigh.

Went in and made registry changes as per above, but the graphics tablet still comes up as unrecognized device. Sigh.

Any guesses as to whether a new tablet would have the same problem?

After removing the ati entries, have you tried again to reinstall the tablet, which should reinstall the drivers for it>

Tuolumne Kenny wrote:

Went in and made registry changes as per above, but the graphics tablet still comes up as unrecognized device. Sigh.

Any guesses as to whether a new tablet would have the same problem?

Listen to us here. We are Beta testers, not users. And we are expected to perform all sorts of advanced tricks to get a "finished" product working properly. It should have been thoroughly tested prior to release.

Am I off-base here? I think not. It is going to take an awful lot, if anything, to ever get me to get back on the TI upgrade train, or to ever recommend it to any of my clients. Back to TI 2011 for me.

See, unlike Acronis, I actually test products prior to making purchase recommendations to clients.

Acronis will have to issue finished working products to ever earn my and my clients' purchases in the future.

$1 to keep a satisfied customer, $11 to regain a disgruntled one.

If Acronis's business model depends, like e.g., magazines, on new customers for it's cash flow, then quality isn't so much of an issue for them. Features, apparent ease of use, comparatively good reviews, and frequent new releases (all of which ATI has) would be primary goals. I think in the long run such a business model would be costly to Acronis but not necessarily to the folks running it now -- more to the folks that might be running it later. I'm not arguing for  the business model, just saying that it's a rational model in the short term -- like building Chrysler K cars -- eventually better products steal the business lost by the K cars that used the same, off-the-shelf, parts as the predecessor designs they were supposedly an improvement on. 

Inferior quality eventually catches up with a manufacturer, provided someone else supplies a higher quality product, but that's a long term scenario, especially in an industry where so many product reviews are based on manufacturer press releases and at best, cursory experience.

Rolf Carson wrote:

Listen to us here. We are Beta testers, not users. And we are expected to perform all sorts of advanced tricks to get a "finished" product working properly. It should have been thoroughly tested prior to release.

Am I off-base here? I think not. It is going to take an awful lot, if anything, to ever get me to get back on the TI upgrade train, or to ever recommend it to any of my clients. Back to TI 2011 for me.

See, unlike Acronis, I actually test products prior to making purchase recommendations to clients.

Acronis will have to issue finished working products to ever earn my and my clients' purchases in the future.

$1 to keep a satisfied customer, $11 to regain a disgruntled one.

Yup, ATIH 2012 is a complete disaster! YOUR CUSTOMERS ARE NOT YOUR QA STAFF !! You guys are clueless. I want my $20 upgrade money refunded.

SM.

You have to open a ticket to request a refund. They will process it fairly quickly.