TIH 2010 Build 7046: Win7 x64 boot failure after installation

Same thing here. In my case the SSDs were RAID 1 (yes Raid 1 does improve responsiveness). After gloming thru all the docs, It dawned on me that the SSD's were not being recognized because of the RAID setup. Most puzzling was the fact there was no C: drive to restore to! The fix was to break the RAID and Acronis was able to restore (I think as it is restoring at the moment). Being a linux-derived product, the drivers may or may not recognized your hardware. It appears that one of the workstation products would be more suitable as the restore to dissimiliar equipment feature appears to address RAIDed systems.

All this started 24 hours ago because I clicked on the option to have Acronis recovery available on disk. Apparently it completely wiped the bootldr and all its cousins. Fun. If I were acronis, I would leave that option out as it appears to cause way more headaches for everyone.

More . . . ok. Restore failed - missing NTLDR. Now I have to wait 1/2 hr for Win 7 Restore and rebuild the boot components. I spent 24 hours trying to unravel the mysteries. Backup/Restore should not be that hard.

After installing 7046, upon restart the automatic startup recovery started and tried to unsuccessfully fix whatever was the problem. I finally used the CD-version of TI to restore from an image I had.

By the way, I run Win7 32bit.

Hello all,

This would provide us with detailed information on the hard disk partition structure.

David and John,

If your system crashed after installing the new build of Acronis True Image Home 2010, please also obtain the above diagnostic information and  send me a Private Message.

Oleg:

I'll be glad to help. At the office right now, so it won't be until evening. Ultimately, I had to copy the jmicron controller drivers (Gigabyte on-board) onto a thumb drive and load in the "load drivers" section of Win7 restore. I followed mudcrabs guide "separating Vista and XP when using Vista's Boot Mgr". It does not cover this specific problem but was easy to figure out how to get everything sorted out using that as a guide. There was some hitch "element not found" I ran into, but a google lookup led me to the fix.

I must be missing something as I browsed a couple of the Acronis backups and boot structures didn't get copied over!

David

Hello David,

Thank you for your response.

Please correct me if I am wrong, here is the exact sequence of the doings:

You installed build #7046 (was it a clean install or did you update the software over the previous installation?). After that you rebooted the operating system and Windows failed to start. You recovered the image by means of Acronis True Image and Windows failed to start. You had to add the jmicron controller drivers during Windows 7 "native" restore. Is that correct? 

Also, could you please clarify how have you checked the boot structure inside the archive? What are the exact files you have verified? 

We are looking forward to hearing back from you. Please do not hesitate to ask additional questions if the provided information is not clear or you need a further assistance. 

Thank you.

Hi All,

I just decided to try and update to 7046 (Windows 7 Ultimate 64 bit, installed over a prior build that also caused a lot of headache - I was hoping for peace of mind and added stability with the update), and had the same problem. After reboot, blue screens of death.
Now that my windows 7 partition was non-functional, I decided to install it fresh on the Vista partition so I could see if I could recover from the backups I made from the earlier build (from the WIndows 7 install). Installation hangs indefinitely (Windows vista 32 bit).
I also had a previous version of Acronis True Image home which worked great in vista and XP(File version 11.0.0.8027 from 9/14/2007) and was hoping to TRY the new build out along side of it.
Now even my old, "works great" version does not work, giving an "invalid serial number" error Acronis must use one registry entry for all TrueImage products, thus invalidating my other install. If they can't co-exist, say such upon initiating install.
Now my only shot is to recover from a boot CD two OS installs that were compromised.
I've wasted hours and hours and hours working out these issues when I really just want to be able to get some real work done. My PC is in shambles... I am a power user and an engineer that's been doing this stuff for 15 years. If I have problems, woah the poor soul who's just a "user". And really, I don't have the time to communicate back and forth and debug software, even though Acronis is very willing to listen to the issues and collect data and come up with solutions. I'm not the SW regression team or the beta tester and these issues need to be addressed at a higher level. I'll try 7046 on a fresh install of windows 7 64 bit and let you know if I have the same problem.

--Jason

I should update my profile, as I've been doing everything from routers to satellites, OEM'ing and so on. Nevertheless, what's important is the answer. It takes a long time to trust your backup software. Acronis comes close. They're not alone. The feature creep is killing them (i.e, continous backup, online backup) and so their attentiveness to just producing a product that will restore your system just as it was when you made the backup just isn't there. If you'll send me a note to david@terribile.org, I think I can save you from any more grief.

Don't get me wrong as there are many times where I inadvertently leave a usb memory stick in or forget to replace the battery, so the MB forgets which drive to boot from. But that's a given regardless of what product I'm using. What is unsettling with Acronis is their product almost 'get's it' from the admin-on-the-street-view, but fails just when you need that backup the most. They're close, but I have to have something that is fast, ultra-reliable and simply works. Don't care about continuous backup or online storage. I've been using a product written in assembler for over 10 years. It has never failed. No fidgiting with boot-time drivers. It just works. I believe it's just one developer, so documentation is thin, not much of a support page. But what's there does the job - quickly. No guessing. My biggest fear is he'll sell out!

So those are my general thoughts. In the workplace, I sign-off for Acronis because it makes management feel good. In reality, I ultimately rely on my 500K program.

Hello Jason and David!

Thank you for being sincere in your feedback and for keeping us posted, we really appreciate it.

Jason,  I'm really sorry for the inconvenience you faced with the software. We will surely be waiting for news from you, I just wanted to mention that it is highly recommended to uninstall the previous build in case you had technical issues with it before installing the update. You can remove the product from your machine by means of Add/Remove programs or manually by using Clean Up utility.

David, thank you for your comment. I completely understand your concern and would like to thank you for being sincere. We beleive that every customer that complaints is giving us an opportunity to make things right. And since we incorporate this feedback into our approach, we will be better able to meet clients needs and thereby be more successful in our venture. I will surely forward your comments to the Management team so that they could be aware of the situation and could find a solution here. 

I would appreciate if you could let me know whether there is anything else I can help you with.

Thank you. 

Hi Yana,

Thanks for the comments. I have re-installed Windows 7 from scratch, along with all driver updates (same drivers as before, except for video card update). I have used TI2010 boot disk to do the backups in stages (fresh without drivers, fresh with drivers, fresh with drivers and MS updates, etc). I've rarely had issues with the boot disk (just sometimes taking a very long time to recognize a USB drive). I have sucessfully installed build 7046. It took a long time on a core2duo 2.4GHz with 4GB of ram and 7200 RPM HD. It seemed to have stopped midway, but I let it sit for 10 minutes and it finally completed.

The GUI looks pretty good, without the glitches I had from the earlier builds I had (where I had to manually install Snap drivers). The recovery browser found all of my existing backups, which was nice.

I performed a full, live backup. Predicted time of completion was 8 minutes. About 1 minute in, the app seemed to hang, then updated the remaining time to 8 hours, then started to behave normally. It's hard to say the cause, but with MS Windows, it could have been anything. Then about 1/3 of the way through, with 6 minutes remaining, it paused and went to 6 hours remaining, then started back up again. Backup via the boot disk seemed faster, but I didn't time it. No competing processes were running, and hard drive access seemed pretty light during the backup. It took 24 minutes, or about 3 times as long for the main GUI to indicate 100% complete, but the dialog box did not close, and the main GUI indicates that it's still running. Also, the "Operation Progress" dialog box did not close for another 5 minutes afterward . I'm guessing the operation hung or was waiting on a process to time out. There was no disk or CPU activity during this period. This aspect is similar to the previous release. It seems that if you want to do a backup, do it from the boot disk. Too bad, because my 2 year-old version worked very well from Vista and XP. It could be a windows 7 aspect....

The backup was browse-able, and seemed to be OK. I do wish that selecting the backup would bring up the comments like the old version..

I'll let you know if I come across any more issues. I'm hoping this is my last set of acronis-related system recovery issues. I do like the product, it's just been problematic getting a stable revision under windows 7 up to this point.

--Jason