TIH 2011 won't shutdown PC after backup

*bump*

I had that happen to me but it eventually shud down.
The activity probably is due to indexing of the backup and can take a long time!

SBMongoos,
You mgiht try shutting off the automatic checking for updates. To do so, requires that you click on the help section (upper right of TI) and click on the check of updates option.
The system will check for updates and then display a windows where you can uncheck the option for the future.

Another option on your shutdown issue is that you can add a shutdown command to your backup options in the post section of the Pre/post backup options.

Click on my signature index link below and look at item 4-H for more details about adding the shutdown command to that specific task.

GroverH wrote:

SBMongoos,
You mgiht try shutting off the automatic checking for updates. To do so, requires that you click on the help section (upper right of TI) and click on the check of updates option.
The system will check for updates and then display a windows where you can uncheck the option for the future.

Another option on your shutdown issue is that you can add a shutdown command to your backup options in the post section of the Pre/post backup options.

Click on my signature index link below and look at item 4-H for more details about adding the shutdown command to that specific task.

Will try the "uncheck" option first. Not sure I want it configured to "shutdown" after backup and have a pre/post command as well. Be curious to find out if this is an issue since 2011 came out recently.

Having both a pre command plus a post command should not be a problem.

GroverH wrote:

Having both a pre command plus a post command should not be a problem.

What is that command exactly?

Well, TIH 2011 ran at shutdown. Funny thing was when I came back to the PC later and powered it up it was still at the "Operations are in progress please wait. The machine will be turned off automatically after the operations are complete." So it looks like the PC just went to sleep as TIH was done with the back up but never got to the stage of actually shutting off the PC. If you hold in the power button of course it will force the PC to power off completely.

Bummer, I'd hoped Acronis had this figured out for Win 7 (64 bit). I need to run this as set it and forget it at shutdown.

You could try shutdown /s or shutdown /s /t (if you want a short delay). This would be the Post-command. You can open a Command Prompt window and run shutdown /? to see all the options.

Note that you may need to run the task when you want to back up and shutdown. You may not be able to use the "run at shutdown" option and specify "shutdown" as a Post-command.

Alexander Tanasescu wrote:

I had that happen to me but it eventually shud down.
The activity probably is due to indexing of the backup and can take a long time!

Not shutting down for me but just going to sleep. When I power back up that long "Operations are in progress...." message is still on the screen. I have to hold in the power button to force it off. Too bad. Hoped they would have it this time in 2011. With 2010 had to use a post command but always run the backup manually all the time which blew the whole purpose for me to even use it for the convenience which was at "shutdown". Not a big thing for some I suppose but would like it to work as advertised. Plus if I want to use it for clients I prefer to have it be as transparent/simple as possible as to not cause issues or get some folks involved that simply are not tech savvy which can cause bigger issues.

MudCrab wrote:

You could try shutdown /s or shutdown /s /t (if you want a short delay). This would be the Post-command. You can open a Command Prompt window and run shutdown /? to see all the options.

Note that you may need to run the task when you want to back up and shutdown. You may not be able to use the "run at shutdown" option and specify "shutdown" as a Post-command.

Understood. Sucks though. Not what I want. Would like them to get this worked out so it actually works. I prefer the automation of the "run at shutdown". Set and forget.

You might be able to setup a Task Scheduler task triggered by an event that happens just pre-shutdown (or something along those lines).

Thanks for the ideas MudCrab. I'm hoping Acronis will chime in at this point. The only support I can get for trial software is here. Not to impressive for sales...but that's my opinion.

Acronis? Do they respond in the forums?

Hello all,

Thank you very much for your posts and your kind assistance. Please accept my apologies for the delay, but I will definitely assist you with this.

SBMongoos,

During the trial period you can always contact us via chat or e-mail, please check this article for additional information.

We do not have any known reported issues such as this, that is why I would like to forward this to our testing lab so that we can reproduce it and provide you with a solution. As soon as I have additional information, I will update this thread.

Please let me know if you have any other questions.

Thank you.

Anton wrote:

Hello all,

Thank you very much for your posts and your kind assistance. Please accept my apologies for the delay, but I will definitely assist you with this.

SBMongoos,

During the trial period you can always contact us via chat or e-mail, please check this article for additional information.

We do not have any known reported issues such as this, that is why I would like to forward this to our testing lab so that we can reproduce it and provide you with a solution. As soon as I have additional information, I will update this thread.

Please let me know if you have any other questions.

Thank you.

Acronis will not allow me to do chat for Trial software based on how your support is setup. I would love some help. What is the next step? Also, it should be noted that the PC is not properly shutting down after the backup and when I turn the PC on and see that message still displayed ("Operations are in progress...." message is still on the screen. I have to hold in the power button to force it off. Too bad. Hoped they would have it this time in 2011. With 2010 had to use a post command but always run the backup manually all the time which blew the whole purpose for me to even use it for the convenience which was at "shutdown".) that Windows has to be forced to shutdown and will reboot with a message where you need to choose to boot into Windows normally or not due to an improper shutdown.  This happens after every backup.  I can open the backups so I assume they are okay.  However, I've noticed if I go back and edit the backup process and save the new defaults that it will say the backups are corrupt!

Hello SBMongoos,

Thank you for replying.

Please accept my apologies for the inconvenience.

You can contact our Support team even when using a trial version -

Download the product you would like to try at:

Home and Home Office Trial Download

When installing the trial version, you will be asked to provide valid registration information. This means that you will need to provide your contact information, and an account at the Acronis website will automatically be created for you (if you do not have one). A follow-up E-mail with the registration information will also be sent to the provided E-mail address.

At the Acronis Customer Central page select Start here -> Technical issue with the product -> I am using a trial version of the product.

Just in case, you can also check this video-tutorial that shows all the steps that I mentioned above.

Please let me know if you have additional questions.

Thank you.

Anton wrote:

Hello SBMongoos,

Thank you for replying.

Please accept my apologies for the inconvenience.

You can contact our Support team even when using a trial version -

Download the product you would like to try at:

Home and Home Office Trial Download

When installing the trial version, you will be asked to provide valid registration information. This means that you will need to provide your contact information, and an account at the Acronis website will automatically be created for you (if you do not have one). A follow-up E-mail with the registration information will also be sent to the provided E-mail address.

At the Acronis Customer Central page select Start here -> Technical issue with the product -> I am using a trial version of the product.

Just in case, you can also check this video-tutorial that shows all the steps that I mentioned above.

Please let me know if you have additional questions.

Thank you.

This is my third attempt at a third version to get working over time. I've already got the trial installed. I do have an account that has been setup for sometime with Acronis it's just that no software is registered. Reason being is all the problems I had with a previous version so they refunded me the money.

So are you saying at this point the only way I can get help is to drag out this process further but uninstalling, downloading, register the second trial install and then maybe get chat support? Have you checked the dates to see how long it's been just to get to this point?

Acronis: I've followed your advice and have now completed a loop right back to where I already was. Still no chat support help for the Trial version. Over a week and yet nothing at all accomplished.

Here are the steps that I just recently completed:

1. Went through add/remove programs and uninstalled Acronis TIH 2011
2. Rebooted
3. Logged back into Windows
4. Ran the TIH Cleanup Utility
5. Rebooted
6. Installed TIH 2011 (5159 Trial)
7. Setup the custom config I wanted which includes completing the backup at shutdown
8. Told Windows to shutdown
9. NO backup completed.  Completed shutdown three times with Acronis not doing any backups

So I've gone from, seemingly, having the backups completed but the PC not getting shut down but going into sleep mode. Power on PC to see the previously mentioned status message then forcing a shutdown manually and then gettting  the error message from Windows about not being shutdown properly.  To now, the backup doesn't get completed but skipped all together and the PC just shutdown.

Hello SBMongoos,

Thank you for replying.

I am terribly sorry for this. We can try resolving the issue with our Chat support the following way:

1. Please try a different browser, firefox or opera for example.

2. Please update your Java application because our Chat client uses it.

As a workaround, you can always contact us by e-mail.

Looking forward to hearing from you so that I can continue assisting you.

Please let me know if you have additional questions.

Thank you.

Anton wrote:

Hello SBMongoos,

Thank you for replying.

I am terribly sorry for this. We can try resolving the issue with our Chat support the following way:

1. Please try a different browser, firefox or opera for example.

2. Please update your Java application because our Chat client uses it.

As a workaround, you can always contact us by e-mail.

Looking forward to hearing from you so that I can continue assisting you.

Please let me know if you have additional questions.

Thank you.

Thanks for your help. But as I pointed out ACRONIS DOES NOT OFFER CHAT SUPPORT FOR TRIAL SOFTWARE. It says so in your own support. It's the only path I can take.

Please tell me you're not going to ask me to format my hard disk next and reload my OS so I can try to get the chat option to work? Come on! Can we delay this even longer???? Is, or can, Acronis help or not? Every time I need help over the years, which has not been that many times, I'm am so surprised at how poor the support is most of the time. I feel like you're throwing out road spikes in hopes I get a flat tire and just give up. It's been at least a week and the process to deal with this hasn't even been initiated yet.

One thing that would be good to know if I want to have the PC shutdown after backup. TIH 2011 has two places to reference shutting down the PC after backup.

1. Scheduling operation - Upon Event - System shutdown (once a day only option)
2. Under Disk Backup Options under the Advanced tab there is another option for Computer Shutdown -> Shutdown the computer after the backup is complete.

Do I need to do both 1 and 2 for the shutdown to work?  Just 1, just 2?

My personal preference would be #2 but I have not tested using both together.

SBMongoos,

You can get chat, but make sure you are not logged into your account.

1. Go to the Support Page.

2. Click on the START HERE button.

3. select Presales Licensing.

4. Select Other Issue

5. The option to email or chat becomes available.

Colin B wrote:

SBMongoos,

You can get chat, but make sure you are not logged into your account.

1. Go to the Support Page.

2. Click on the START HERE button.

3. select Presales Licensing.

4. Select Other Issue

5. The option to email or chat becomes available.

That worked but your path to get to chat was off a bit. However, it seems chat is not of much help. Each response takes a long time. It seems by the time we've been on chat for about 15 minutes I have to restate everything we've already discussed in the same chat session. So unfortunately still nothing has been accomplished at this point. He provided a link for the snap drivers but then I could not run them do to an error message I got when trying to run the install for the snap drivers: "another version is already installed... installation of this version cannot continue..to configure or remove go to the add/remove program in the control panel" . I could never actually get even simple questions answered or clarified as I wanted to be sure there wasn't something I had set that may be conflicting or causing the problem I'm having.

Wow...this is really truly amazing the support process that Acronis has. I've always liked the software (barring occasional problems) but the support makes no sense. I guess I'm to get a clue and go to another program all together?????

Hello SBMongoos,

I am terribly sorry for the inconvenience.

I really appreciate your feedback because it helps to improve our services. Our Management team is already aware of the situation and we will assist you with this issue.

If you have additional questions, please let me know.

Thank you.

Anton wrote:

Hello SBMongoos,

I am terribly sorry for the inconvenience.

I really appreciate your feedback because it helps to improve our services. Our Management team is already aware of the situation and we will assist you with this issue.

If you have additional questions, please let me know.

Thank you.

So, then, what is the next step? It would be helpful to have an idea as I have heard nothing on the email I sent early this week and I've tried chat twice. ??

Problem still not solved and I'm not hearing a thing. The message at post #25 offers no options. I rec'd an email that said:

Hello,

We are following up with regard to your recent Acronis support case #00896816. The reply to your original question was sent out on 9/30/2010. We would like to make sure your issue/question has been resolved. Please Reply to this email and simply enter "RESOLVED" as your response if it has been fully resolved to your complete satisfaction. If you are still experiencing the same issue or are not completely satisfied, please Reply to this email with any additional information so we can continue to assist you right away. We look forward to your reply.

Nothing has been resolved and in that chat I got no answers.  What is going on here?  Does Acronis offer support.  I keep getting told I will get help but that I'm not.  When I have had asstistance nothing has been accomplished.  And yet I keep getting asked to let Acronis know if the problem has been resolved and/or to let you know to help.

?????  Am I missing something here? This is now almost 14 days old with no progress.

*bump*

Nothing? Perhaps someone can recommend an alternative product? Now 12 days since first post and still no head way hear or with chat? Is this normal anyone? Anyone at all?

Do you have a case number?

Hello SBMongoos and Colin,

Colin, thank you for your help,

SBMongoos, thank you for bringing this issue to our attention. I am very sorry for the inconvenience you've faced. I've carefully checked the log of the cases you've opened, and I can see that you've already been contacted by our support with the reasonable explanation of the issue and solution offered (about 48 hours ago), but we never heard back from you on this case. You did reply though about a day ago for the second case, which was merged to the first one, since it contains the same issue (we prefer to have all the information stored in one place). Could you please update us and the case with the current issue state? Did the solution offered by SP 2 days ago worked for you?

We're willing to help you with the inconvenience and will do our best to make sure that you receive a replies from Support in a timely manner, just let us know the problem state so that we could provide you with further assistance.

I may also assure you that this situation with the procrastination with the reply has our Management attention, and they're investigating the reasons. Please also note that Forum is more a Community than a support channel, as it's stated in Forum Terms of Use, so the best way to get help is to contact support directly.

And in case there's any procrastination with the reply (no message from support for more than 3 business days (estimated time of response for trial users. You can see the list of support options and estimated time of response here), you can always send a note to any Forum Moderator, we will do our best to speed up the process.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you!

Yana wrote:

Hello SBMongoos and Colin,

Colin, thank you for your help,

SBMongoos, thank you for bringing this issue to our attention. I am very sorry for the inconvenience you've faced. I've carefully checked the log of the cases you've opened, and I can see that you've already been contacted by our support with the reasonable explanation of the issue and solution offered (about 48 hours ago), but we never heard back from you on this case. You did reply though about a day ago for the second case, which was merged to the first one, since it contains the same issue (we prefer to have all the information stored in one place). Could you please update us and the case with the current issue state? Did the solution offered by SP 2 days ago worked for you?

We're willing to help you with the inconvenience and will do our best to make sure that you receive a replies from Support in a timely manner, just let us know the problem state so that we could provide you with further assistance.

I may also assure you that this situation with the procrastination with the reply has our Management attention, and they're investigating the reasons. Please also note that Forum is more a Community than a support channel, as it's stated in Forum Terms of Use, so the best way to get help is to contact support directly.

And in case there's any procrastination with the reply (no message from support for more than 3 business days (estimated time of response for trial users. You can see the list of support options and estimated time of response here), you can always send a note to any Forum Moderator, we will do our best to speed up the process.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you!

Yana, still no resolution at this point. The original problem(s) still exist and I have noticed at least one other issue. What's next please? Time is running out quickly at this point.

SBMongoos,

Got it, thank you very much for explanation and cooperation, I appreciate it.

In this case we need to find out what's blocking the machine from the shutdown. Logs can show us this. Could you please provide us with the following?

1. Exact sequence of steps performed
2. Acronis Info from the problem machine

This data will help us to find out the exact cause of the problem. You can send it either to the case or to me directly. Do not worry about the trial limitation time: it's for 30 days and I'm sure even if the demo version expires will find a solution for it.

Thank you for cooperation!

Yana wrote:

SBMongoos,

Got it, thank you very much for explanation and cooperation, I appreciate it.

In this case we need to find out what's blocking the machine from the shutdown. Logs can show us this. Could you please provide us with the following?

1. Exact sequence of steps performed
2. Acronis Info from the problem machine

This data will help us to find out the exact cause of the problem. You can send it either to the case or to me directly. Do not worry about the trial limitation time: it's for 30 days and I'm sure even if the demo version expires will find a solution for it.

Thank you for cooperation!

I want to continue forward. I want that to be clear. However, since I've had a few issues with TIH 2011 I've uinstalled it and ran the cleaner utility Acronis has. Will running the Acronis Info Utility help at this point?

Simply amazing. After all this time it's left up to me to figure this out. "Read the manual." is the support provided. I've used the software long enough that I know how to use it and I have referred to the manual. What exactly does support do?

1. Why did I have to install and uninstall and then cleanup three times to get TIH 2011 to "mostly" work correctly
2. Why isn't TIH 2011 cleaning up old backups as setup in the configuration and saved

Time to give up.  But I think it's important for others to see how these things are handled.  Or NOT rather.  It's unfortunate but I've been reading more and more that this app is one to stay away from and to go elsewhere.

Still nothing resolved and even at this point (now, going on two months) another support person is involved and he thinks my case is closed because I refunded a program over a year ago. Really? Is this what happens? That is completely and totally unrelated. Going on two months now. I'm recording all of this and do plan to share this process as I think it's really important for people to see what happens. The original problem persists (see post #1) and this has nothing to do with refunding an earlier version of TIH.

In case anyone is wondering. I'm not doing this for kicks or a lack of anything better to do. At this point I really do want to see how long it takes for Acronis to actually do something (solve the problem) or state they do not have a fix. The original issue was posted on 9/22 and still no resolution. They have me start the process in explaining all over, rerun the same "tests", they ask me to read the manual and they even mention that this case is closed because the program cost was refunded to me (Again, this point has nothing to do with anything. I'm trialing the current version to see if the problem with the older version that was refunded over a year ago is fixed.).

You haven't said whether you have provided Yana with the details asked for in post #32, which I agree will be difficult if you've uninstalled 2011.

What power setting level is W7 on?

Does Windows shutdown work (without TI installed) from a batch file call? Make a txt file called shutdown.cmd (W7 prefers cmd files to bat titled ones) In the body of the text file enter the follow (almost the same as Mudcrab's)

shutdown.exe /s/t 300 /t "script shutdown /A " /d p:4:1 this could also be used as a post script for TI.

There is an occasional problem that I've noticed in Vista after applying an MS update where the scheduler isn't able to unload at shutdown and causes an ' Operations are in progress. Please wait. The machine will be turned off when complete' and it doesn't. I'm still trying to track down what is happening here.

Hello Scott and Colin,

thank you for your comments.

Colin, thank you for your valuable assistance.

Scott, I understand your frustration regarding the product.

As it was already mentioned, the issue is promised to be fixed in one of the upcoming updates for Acronis True Image Home 2011. Unfortunately there's no ETA available. As far as I can see you're using the trial version, and this option is very important for you, so we will entirely understand if you decide that this product doesn't suit your needs.

Should you have any additional question or problems with support - let us know, we will do our best to assist you.

Thank you for understanding.

So the issue I have stated in this thread is a known issue? This is the first I have heard any mention of this. And this problem is to be fixed in the current version of TIH 2011?

Hi Scott,

You're right. Our Development team managed to reproduce the issue, and currently working on the fix for it. The problem should be solved in future releases, but unfortunately we still do not have any timeframes for that.

Thank you for your interest.

Yana,

Thanks for letting me know. It's been almost two months. I've sent you a PM also.

Here are some notes which will hopefully help the folks from Acronis go fix this problem:

1) I installed Windows 7 Professional x32 under VMware

2) Install True Image Home 2011 Trial (Build 5519) (Typical install)

3) Start TIH, Select Go to main screen

4) Select Disk and Partition Backup

5) Select Switch to Disk Mode

6) Changed Destination to a mapped disk (VMware Shared Folder)

7) Select Back up Now

8) Let the backup complete. After completion, there is a light green bar below the new backup which says "The backup is valid"

9) Now, using the Start Menu, Shutdown the system. The shutdown will commence and the dreaded "Operations are in progress..." message will appear and the shutdown will hang for some undetermined period.

If the backup is complete and valid, why is TIH 2011 still running and doing something ? If the backup path/device is slow such as a network drive, the message may hang there for a very long time.

Hope this helps.

The problem is caused by the scheduler not being unloaded after the shutdown signal is triggered in Windows.

Colin B wrote:

You haven't said whether you have provided Yana with the details asked for in post #32, which I agree will be difficult if you've uninstalled 2011.

What power setting level is W7 on?

Does Windows shutdown work (without TI installed) from a batch file call? Make a txt file called shutdown.cmd (W7 prefers cmd files to bat titled ones) In the body of the text file enter the follow (almost the same as Mudcrab's)

shutdown.exe /s/t 300 /t "script shutdown /A " /d p:4:1 this could also be used as a post script for TI.

There is an occasional problem that I've noticed in Vista after applying an MS update where the scheduler isn't able to unload at shutdown and causes an ' Operations are in progress. Please wait. The machine will be turned off when complete' and it doesn't. I'm still trying to track down what is happening here.

Too random to tell. I had to install/uninstall three times to get to a point where I thought I saw consistency with the shutdown working after the backup. Then all of the sudden it started happening again. But not all of the time.

It is set to shut off monitor after 10 minutes and put computer to sleep after 20 minutes. I often wondered about this but would think that Windows would see the PC is in use for the backup and not go into sleep. It also wouldn't explain why it works. Confused by why the first trial install this was a major issue, second time was okay and third seem to work just fine until more recently and the same problem started again.

The power consumption software in W7 is more vigorous than in Vista or XP, this was done by MS in response to laptop users requiring better power control and of course from a marketing point of view. The end result is that the power manager is more thorough.

Software that requires Windows to suspend it's power options (for example, sleep) has to specifically inform Windows that it is to suspend it's power timers until they've finished what they are doing - otherwise Windows 7 is by default set to ignore programs that are running and override them.

As for why the scheduler doesn't always unload on a shutdown signal, I have no answer, only that I know it doesn't. My W7 works OK in this regard, but my Vista system has the problem.

Colin B wrote:

The power consumption software in W7 is more vigorous than in Vista or XP, this was done by MS in response to laptop users requiring better power control and of course from a marketing point of view. The end result is that the power manager is more thorough.

Software that requires Windows to suspend it's power options (for example, sleep) has to specifically inform Windows that it is to suspend it's power timers until they've finished what they are doing - otherwise Windows 7 is by default set to ignore programs that are running and override them.

As for why the scheduler doesn't always unload on a shutdown signal, I have no answer, only that I know it doesn't. My W7 works OK in this regard, but my Vista system has the problem.

Was wondering about this. Good info. Thanks! Still, looks like the problem is with Acronis getting this to work correctly. I wonder if the reason is it working better know (still problems) than the first install is the order the driver is loaded. Meaning the Acronis backup driver is loading before the Windows shutdown driver function. So TIH has occasional better control. ??

I have this very same issue. I just purchased ATIH2011 with the Plus pack, and set up some backup schedules with the initial backup running last night. That backup completed successfully. This morning I wanted to shut down my laptop, but it got stuck at the shutdown screen with the message "Operations are in progress please wait. The machine will be turned off automatically after the operations are complete." But nothing ever completes, and Windows won't shut down. I have to power it off by holding the power button, which of course gives me the shutdown error warning next time I boot. Can this be fixed? If not, I'll probably want to cancel my purchase...as this is quite annoying.

Windows 7 Enterprise 64bit - 8GB RAM

mobidutch wrote:

I have this very same issue. I just purchased ATIH2011 with the Plus pack, and set up some backup schedules with the initial backup running last night. That backup completed successfully. This morning I wanted to shut down my laptop, but it got stuck at the shutdown screen with the message "Operations are in progress please wait. The machine will be turned off automatically after the operations are complete." But nothing ever completes, and Windows won't shut down. I have to power it off by holding the power button, which of course gives me the shutdown error warning next time I boot. Can this be fixed? If not, I'll probably want to cancel my purchase...as this is quite annoying.

Windows 7 Enterprise 64bit - 8GB RAM

Hang in there man. I say you have a choice at this point.

I've been pressing this issue a ton the last two months. I end up talking with different people and starting all over, I get emails asking me to say the problem is resolved and to close the ticket. It's nuts. Obviously this app must not be there bread and butter. What I had learned recently is that Acronis was able to duplicate this problem. That it "will" be in the next update. Interestingly enough an update just rolled out and the fix was not listed. I'm sure it was simply timing. So either get your money back or hang in there.

After my third install I find it doesn't happen as often. No idea why. I would uninstall and run the cleanup utility they have and then reinstall TIH 2011. I'm seeing another issue however and that the cleanup of older backups is not working properly. I've seen some days where TIH skipped doing backups when it was do. I just went from the 23rd to the 26th and it skipped the 24th and 25th. No idea why as I know there is always new data to backup. Again, it's not cleaning up old version chains either. Not the way I have it setup.

Appreciate your reply. I just learned from another post that I can supposedly work around the problem for now by disabling the scheduled backup verification. I would actually prefer that it would do that verification right after making a backup, but apparently that is not an option. So I'll give it a few weeks, I have 30 days to decide....

Thx!

mobidutch wrote:

Appreciate your reply. I just learned from another post that I can supposedly work around the problem for now by disabling the scheduled backup verification. I would actually prefer that it would do that verification right after making a backup, but apparently that is not an option. So I'll give it a few weeks, I have 30 days to decide....

Thx!

Good luck with that. I had disabled verification and it had NO impact. I did go back to scheduling verifications once a month. Clearly some bugs need to be worked out yet.

I went long enough I had to reinstall the trial to extend the time. Not sure what to think. I've always like Acronis and features for the price. This year I've just had so much crap come (so much for Year of the Tiger... lol) up that this is just another issue to deal with.

Hello Acronis Team,
I`m running full version of TIH 2011 Plus Pack. I`ve installed the latest update (build 6574) and now i`m experiencing the same issue.
TIH won`t shut down the machine after backup while "Shut down after backup" is checked either in backup configuration or just before backup in main program window(unsceduled backup). Win 7HP 32-bit.
Any suggestions?
Thank you beforehand.