Trial version crashes on backup
Hope someone can help me. I'm using the trail software before purchasing to ensure that it functions on my Toshiba Portege R500 laptop. Installation works well however upon doing a partition backup trueimage crashes by the looks and the display is removed. The tray symbol remains and the hard disk is still pulsing however the graphics for everything is corrupt and the only way I can manage to use the PC is to reboot.
I'm configuring for max compression and to validate on completion but sadly never got that far.
I'd really like to purchase this if it works. I've read through the FAQ and other posts but can't locate a solution.
Can anyone offer some suggestions please?
Forgot to say this is on winxp. Also I want to make a image while using winxp. I thought True Image was capable of doing this? I don't want to have to exit windows every time I want to do a backup. I'll try without compression but this restricts the number of backups possible to my external USB drive (answering the other question) and if seriously true image can't handle high compression without killing windows then the product is seriously flawed.
Will however try but from your response i'm no longer holding out that true image maybe my backup solution.
TI is able to image XP while Windows is running.
Your problem could be a number of things including hardware issues that haven't shown up previously but are because of the high load compressed imaging places on the disk system and the CPU and related components. This doesn't mean that there isn't a bug in TI especially since the version is very new. A sometimes fix for problem imaging in Windows is to get an updated snapapi.dll which controls the live imaging. Since TI2010 is new, I wouldn't be surprised if there isn't an update yet. If the TI CD works then the odds are it might be a problem with the snapapi.dll or a software conflict. TI isn't overly sensitive to other software running but every now and then there is a possible conflict with a firewall or virus checker reported.
Try uncompressed as DwnNdrty suggests and if it works then it is a clue. I would never do more than normal compression because it uses far more compute resources which translates into extra time for very little improvement in image reduction.
You could have a problem with the file structure you are imaging. Run chkdsk X: /r on all your partitions and to be thorough do it on the USB drive as well. This will take some time. TI is normally pretty good at handling less than ideal file structures but you never know.
If you wish you can check that you don't have a RAM error by running free memtest86+ from www.memtest.org . Running at least several passes or overnight. PCs do not check RAM contents under normal operation and so problems that don't show up under normal operation can show up under imaging depending on the contents and location. However, it normall shows up in the restore phase rather than archive creation.
been playing with this over the weekend even though i found a competitors product that works ootb. Seems after i install the trial when i boot the system process goes to 40% cpu utilisation and never comes down from there. Going to see if I can find a earlier version of true image on the web site because this appears to be a v13 issue to me.
Should have also said that booting from a boot disk I can make backups and restore them...just can't get a winxp installation to play nicely....
found a true image 11 and tried that and it does exactly the same after install....system process goes to 40% and never comes down. Guess its just acronis isn't compatible with a toshiba r500...nothing special on it either....weird guess i need to find a different product.
Have run process explorer and the issue appears to be acroniss snapman api. Will post a different topic referring to this as its now off topic.
Hello Tommiy,
Thank you for using Acronis Products
Could you please check the disks for errors?
- Go to the Command Prompt (Start -> Run -> cmd)
- Enter the command: "chkdsk DISK: /r" (where DISK is the partition letter you need to check) for every partition that is visible in My Computer. Please note, that checking the C: drive may require you to reboot the machine.
If the issue persists collect the following diagnostic information and open new support case using this link
1) Please do the following in order to enable mini-dumps:
- Right click on "My Computer" and choose "Properties";
- Go to "Advanced" tab;
- Go to "Startup" and "Recover Settings";
- Choose "Small memory dump" in "Write debugging information" box;
- Close all the dialog windows by clicking OK buttons.
Now, please reproduce the system crash and send us the mini-dumps created. This will allow us to investigate the problem thoroughly.
2) Could you please do the following?
- Open Start\Programs\Accessories\System Tools\System Information;
- Choose the "Save" option in the "File" menu (or "Action" menu under Windows 2000), enter the "File name" and set the field "Save as type" to "System Information File (*.NFO)";
- Send us the saved file.
3) Could you please download Acronis Report utility available at http://download.acronis.com/support/AcronisReport.exe and run it, create a report and send it to us? Please compress the Acronis Report output file into an archive (e.g. with WinZip) and attach to your message by browsing for the archive. This would provide us with detailed information on the hard disk partition structure.
The link takes me back to the support page where on there do i open a case? The only thing I can see that is close is current alerts or "have questions" of which both lead back to the support forumns...????
There is not anything there about creating a case that I can find.
Well having read the FAQ etc I now realise that I need to go through the technical support section. My problem is the FAQ states that you register for the trial when you install and then acronis picks this up when you go to this page. Here is the problem....I've tried registering the trial product at least a dozen times today to get to open a case....the technical support section has NEVER picked up any of these registrations. I'm now at a loss as it appears that acroniss servers are not working for the registration and the installation doesn;t work afterwards. Have to say this is frustrating and is entirely tempting to off off and use a competitors product instead because this is seriously wasting my time. I'll give online support a go instead but if that doesn't work I'll spend my time finding a competitors product that works instead.
Well I have to say that dealing with acronis support is almost non-existent and so bad that they would almost be better off not having one that making themselves look so non-supportive of their product. It been almost 4 weeks since I supplied the requested information. Where has it gone?
Hvae roughly a message from support at a rate of once per week. The first was a case was open. The second was that it was escalated and I needed to supply the information that was requested here even though it was already supplied. The third was that my issue was escalated to level 2 and finally today I get yet another request for supplying the information I'vve supplied 2 times previously in regarding the case so it can progress.
So, either the support organisation has such a lack of facilities that it can not manage tickets and the associated documentation or that this is all just a poorly established and poorly maintained product with very little support and this is all time stalling tactics. I'm unsure of which it is exactly. I'm expecting to be asked for the same information in another few weeks time again just so that someone can say its still be looked at....