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True Image 10 Home locks up before file selection

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I have build 4942.

When using the create backup wizard, the program locks up on the "Backup Archive Location" page. I can create a new folder and then go back to the backup archive location page but when I click "Next" the program locks up and has to be killed with the Windows Task Manager.

 

Ron Ratney

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Hello Ron,

Thank you for using [[http://www.acronis.com/homecomputing/products/trueimage/ | Acronis True Image]]

Please check if the Distributed Link Tracking Client service is running. If it is, please stop this service (Start -> Control Panel -> Administrative Tools -> Services). See if the issue persists and let us know the results.

Thank you.

I too am having troubles starting a complete backup. I have disabled the service as suggested. The problem persists!

Cheers
O

Hello all,

Thank you for using Acronis Products

Could you please check the disks for errors?

- Go to the Command Prompt (Start -> Run -> cmd)

- Enter the command: "chkdsk DISK: /r" (where DISK is the partition letter you need to check) for every partition that is visible in My Computer. Please note, that checking the C: drive may require you to reboot the machine.

If the issue persists download and install SnapAPI drivers for your version of Acronis True Image program using the following KB article