True Image 2010.6.053 and Win 7 x64 is incredibly slow
Creating a partition backup with True Image 2010 (build 6.053) under Win 7 x64 is incredibly slow. To backup a 45Gb partition it takes one day and a half !
Changing the backup priority has no effect on backup speed.
I've installed SnapAPI 503 since the buil 6053 was hanging the ssyetm without that fix.
The CPU workload is very low, the system is a Core 2 Duo with 4GB RAM (Dell XPS M1730).
The boot HD is a Intel RAID in mirroring (RAID 1). The storage for the backup is an external drive (Lacie Big triple) connected via firewire interface.
This kind of backup performance is completely unacceptable.
I'm doing the backup from within windows (I'm not sure that firewire disks are supported on bootable Rescue CD)
I'm doing the backup from within windows (I'm not sure that firewire disks are supported on bootable Rescue CD)
If you ever need to do a Restore, the Rescue CD is what you will have to use. So it is better to find out now than when you really need it, whether the CD will see your firewire drive.
Good point. I've checked with the rescue CD and in fact it works with firewire drives (anyway my drives could also be used as USB drives).
Anyway this is not solving my original complaint, since the product shall be able to perform a backup within windows and not requre necessary to use a rescue CD.
Such a slow backup speed is absolutely a defect of the product and I believe that Acronis should provide a fix for this.
How long does it take you to copy 45GB to your firewire drive without Acronis?
Tipically it takes from 2 to 3 hours, nothing like the speed of Acronis.
Assuming you are doing a partition versus a file backup then in the backup options under backup performance is the HDD writing speed on maximum? You should also try doing a backup with no compression to see if the issue is with compression.
You are right I'm performing a partition versus a file backup. My HD writing speed is set to maximum, and also the backup priority is to high.
Well try a backup with no compression and see if that improves things.
Let me pick up the discussion from here.
I encountered the very same problem on my computer (Dell XPS 1640, 4Gb RAM, Windows 7 x64).
I tried a backup with no compression but it did not improve anything. The backup was 3 hours long with my firewire device (and only 20 mn long with the same device plugged on the USB 2.0 port).
To gain some speed I had already reverted the IEEE 1394 driver to the 'legacy' one (instead of a OHCI 1394 Ricoh driver). I had also set my firewire HD to 'Best performance' in the settings options.
In other and older forums I had read a suggestion about a SNAPAPI503 update. But windows update refused this installation saying my system did not need the update.
Any clue to solve the issue ? Thank you for what you may suggest.
I have the same problem. I have Win 7 x64. I have updated my sata disks to the ACHI drivers, successfully, and also updated the "snap" driver as indicated in another thread. I also upped the backup priority to "high." No dice; it's still dog-slow and this is a brand new machine Core i7. I have now twice cancelled a backup bc it took 15+ hours to do half of it.
Acronis, we need a better fix here. The ones provided don't work. I have been at this for many hours now. I can't be out of commission for 2-3 days! Obviously there's some kind of bug for so many to report this issue, beyond what you have provided as solutions. As is, my version of TrueHome 2010 is useless.
Two months have passed away since my original post and the situtation is still the same.
No fix from Acronis, not even any contact to show that my issue has been taken into account.
That's not really what I mean for "customer support" ....
In this situation this tool is almost useless.
I really regret since TrueHome would be a great tool if only they would bother to take care of customers issues.
It is really difficult to believe that this issue is so difficult to solve that in two months any fix has been provided.
By the way I've also discovered that the conversion tool to convert Acronis backups to Windows backups regularly chrashes with my backups (on my system).
Hello all,
We have recently released a new build of Acronis True Image Home 2010 # 7046. I would recommend you to update the software to the latest build. Please see Release notes for your information.
You can learn more on how to download the latest build here.
Here are the articles available in our Knowledge base:
Acronis True Image Home 2010: Updating to build 7046
Acronis True Image Home 2010 Plus Pack: Updating to build 7046
Update the software and see if the issue remains. If the issue still persists, see this article for the instructions on how troubleshoot it.
See also Slow Backup/Recovery from Local Hard Disk in Windows.
Great !
Unfortunately the update is only for the English version of True Image Home.
Will it be possible to switch to the english version or will you release the italian version shortly ?
I'm eager to see if I will be finally able to really use this product !
Best regards
Hi Oleg, I appreciate your post. But I have already installed build 7046 and it is still terribly slow and unuseable. I have done all the workarounds, tested my hard drives for hours (they passed perfectly, and they're brand new). I have installed the latest snap 503 api drivers, made sure my hard drives were using DMA (they are), and been working at this a long time.
Addtiionally, your information was about True Image Home Plus Pak, which I do not have--I have the version without the Plus Pak.
I'm really frustrated. I feel I have wasted my money. The older version of the product worked fine, but I know it doesn't work with Windows 7.
THERE IS STILL A BIG PROBLEM HERE!
Hello all,
I've managed to install the new build (7046) suggested by Oleg and I have to admit that there's been a significant improvement even if I would not say yet that you have reached the optimum.
This time a 60Gb backup took about 19 hours using high priority and normal compression.
Also the conversion from an Acronis backup to a windows backup has worked with this version.
The still disappointing aspect is the fact that even if I select a high priority for the backup the acronis process is not working full speed and disk accesses are not continuous. There should be still something strange in the scheduler of this software.
I still hope for further improvements in next releases.
I want to say, after replacing my backup hard drive, the backup actually worked in about 25 minutes. So although there may be issues of the software here and there, for me at least the main issue was I had a failing drive that did not show up as having a problem through Checkdisk, or through Western Digital thorough diagnostics. The only clue was through HD Tune, which reported 15 sectors as bad with 3 warnings.
So, a thought for everyone who cannot do backups: maybe it IS your drive, even if the tools you've used to check it so far haven't found a problem
Thanks to Oleg for the support; the team here has been fantastic.
Mike
Hello all,
Mike,
Thank you very much for expressing appreciation, I am really glad to hear that we were able to localize the issue and to get rid of it.
Govanni,
In spite of the fact that the behavior has been improved partially in the latest build, the backup performance is still unacceptable. Therefore, to give the issue a closer investigation please perform the below steps and let us know the results.
1) Please create a new backup task specifying another destination to place the backup archive to. Save the archive to internal or USB external hard drive and check the time of the backup creation.
2) Please perform a backup operation with Acronis Bootable Media saving the archive to external hard drive connected via firewire interface and check the time of the backup creation.
This will help to localize the issue.
We are looking forward to hearing back from you. If the provided information is not clear or if you have any other questions do not hesitate to post them and we will be glad to answer.
Thank you.
Thank-you Oleg. I'm really happy with your support, and with the functioning of the product.
Great days to all,
Mike
I start wondering wether the responsibility for those real slow backups could be shared by Dell or Lacie.
Govanni owns a Dell XPS M1730 and I a Dell XPS 1640
he uses an external Lacie Big triple and I a Lacie 500 Gb.
Is the trouble specific to this Dell-Lacie-Windows7 combination or does Acronis receive complaints for slow backups from other brands ?
Unfortunately, I don't have another computer to implement tests or another firewire HD.
In advance, Thank you for what you will suggest to solve the issue.
Hello Gabriel,
Oleg,
Here are the results of the tests :
- backup through USB : 5' (7 minutes were announced but it went faster)
- backup through firewire : 23' (8 minutes were announced but it went much slower)
- backup through USB with Acronis bootable Media : 4'
- backup through firewire with Acronis Bootable Media : 4' (an encouraging result)
I performed the backups on a 10.64 Gb partition with actually 5.831 Gb on it.
I then tried larger backups : more than 60 Gb over 4 partitions
- backup through USB : 37'
- backup through firewire : ? (I could not stand waiting after 45')
- backup through USB with Acronis Bootable Media : 26'
- backup through firewire with Acronis Bootable Media : 28' (a disappointment : USB is faster than firewire)
Any idea of a solution ?
Hello Gabriel,
Thank you for the provided information.
I assume the issue is related to firewire drivers that are present at your system. Have you installed a separate driver package or do you use the build-in ones? Could you please also do the following?
Please copy with Windows Explorer a file of 60GB size (for example, the archive created previously) from internal hard drive to external hard drive using the firewire interface and let us know the time of the file transferring.
Also please send me Windows sysinfo file via Private Message.
We are looking forward to hearing back from you at your earliest convenience. If the provided information is not clear or if you have any other questions do not hesitate to post them and we will be glad to answer.
Thank you.
Oleg,
I did not get any driver package from Lacie. I use the build-in ones. I reverted the IEEE 1394 driver (OHCI 1394 Ricoh driver) to the 'legacy' one. I also set my firewire HD to 'Best performance' in the settings options.
Here are the 60Gb copy performances
- from internal HD to external HD through USB : 68' (average transfer rate : 17Mb/s)
- from internal HD to external HD through firewire : 54' (average transfer rate : 20 Mb/s)
As a matter of fact to copy those files I used TeraCopy 2.12 instead of Windows explorer (which woukd have been a bit slower).
You will receive the windows sysinfo via Private message.
Tell me if you did not get it.
Oleg,
You must have received the windows system info via private message two weeks ago.
Any solution ? Any news ?
Hello Gabriel,
Thank you for taking time to contact us.
I have responded to you via Private Messages, please check the left side of the window (the Messages item). Due to unknown reason I was unable to open the file, could you please resend it?
We are looking forward to hearing back from you. If the provided information is not clear or if you have any other questions do not hesitate to post them and we will be glad to answer.
Thank you.
Oleg,
Indeed, I had not checked there.
You should have received the new file now.
Thank you
Hello all
I have a LaCie drive, and had very slow backup from Acronis. I sorted it, like so:
The drive may be set up wrong, by default.
(This is a hard place to get back to!)
Now I have it.
Control Panel | Device Manager | Disk Drives
Select and Properties
Policies
Choose Better Performance and Enable write caching on the device
Rocket!
Read the help too.