Direkt zum Inhalt

True Image 2013 - List of Backups Corrupted

Thread needs solution

I have exerienced multiple issues with the list of backups in True Image 2013 being corrupted after using it for a very long time.  The most recent example is where I made a full backup to a new disc drive, and at the end of the backup the entry in the backup list indicated 21 versions and over 1TB used!  Also, after making this backup to the new drive, the prior backup job that I ran to an older drive showed that no backups had been run.

The above is just one example of the problem I've encountered.

At this point I'm thinking the best strategy to recover from the issue is to re-initialize the backup list and then re-load the list.  How does one re-initialize the list of backups?  Should I just delete each job one at a time, or is there a better way to do it?

Thanks ina dvance for your assistance,
Jerry K

0 Users found this helpful

Jerry, welcome to these user forums.

The first suggestion with regard to your question about re-initialize the backup list, would be to try moving or renaming the .XML files in the C:\ProgramData\Acronis\TrueImageHome\Database folder which is where information about your backups are held.  You may need to exit from any Acronis programs / services if you encounter locks on these files.  These files or new copies of the same will be created when you use ATIH.

Your backup task settings are held in the Scripts folder at the same path.  The only information that these folders do not hold is the schedule details for your tasks, for which you would need to use the Acronis Scheduler Manager utility program if you wanted to clear this and refresh schedules by running your tasks (after confirming that the schedule detail is correct).

Thank you Steve.  I will try your suggestion when I get home tonight and let you know how it goes.

Success!  Thanks for the help Steve.  Please note as reviewing my steps below that I do not use scheduled backups.  I run them all manually.

To resolve the issue I did the following:

* Renamed the XML files in the Database directory.

* Renamed the Scripts directory.

* Created a new empty Scripts directory.

* Plugged in all my backup drives to USB.

* Started True Image 2013.

Though I don't know if it was necessary, I browsed to one of the backup sessions on one of the backup drives.  Then I had to walk away from the computer for a while, and when I came back all my backup sessions on all my drives had been found.  Note that I had the "Search for backups at startup" selected from one of the options drop down menus.

The last thing I did was to "Recreate Backup Settings" from the settings drop down menu for the particular backups that I want to add on to later.

All that is left to do is run a backup and make sure everything goes normally.  Presume all good unless I post otherwise within the next few days.

Again, my appreciation for your assistance Steve!!

Jerry

Jerry, thanks for the feedback with the steps you took, this may help another user sometime.