True Image 2014 update 6614 can not make backup in Windows 8.1

Please give some information about your PC, brand and model if appropriate.

Are there any other disk imaging programs or utilities such as InCD or drag2disk installed?

What happens if you disable your firewall and or AV software?

Does this only happen if you have an external drive or card reader (internal or external) attached?

Did this also happen with build 5551?

I have exactly the same symptoms with build 6614 under Windows 8.1. I have on the same PC a Windows 7 partition and from that partition it works like a charm!!!

Is there a new build planned in the short term to fix these issues? Or would it be possible to get a beta version developer more specifically to correct the bug when running on Windows 8.1?

These problems are most likely specific to your software environment, and probably some conflict at the driver level. My copy of 2014 backs up perfectly fine in Windows 8.1 Pro.
To eliminate other options, you can use msconfig, disable all non-Microsoft services, and all startup items, except for the Acronis ones. Reboot. See if the problem subsists. If it does, you still have the risk of a driver conflict. What is the code of the bluescreen or is there any information in the Events Viewer?
If it does not subsist, start by reenabling half of the services, and retry. IF it fails, you know there is one service item you reselected that is causing the issue. Deselect half of the reselected items and start over, etc. until services items have been reselected, or you have identified the conflicting item. Once done with the services, do it for the startup items.

I've already tried to disable all non-Microsoft services (except Acronis ones) and all startup items. the problem unfortunately remains. after two or three minutes, I get a black screen and the system reboots (no blue screen, no message in system log except:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
So I repeat my previous request:
Is there a new build planned in the short term to fix these issues? Or would it be possible to get a beta version developer more specifically to correct the bug when running on Windows 8.1?

Michel,

Is your machine one made by you or a computer shop or one made by one of the large manufacturers? If the latter what is the model and brand, and is your W8.1 from the OEM or a retail purchased one?

I have a Lenovo Edge 420 with W8.1 installed as a bootable VHD, 2014:6614 works OK for me and like you with the W7 Ult on the same machine. For me I found that I had to update the power manager using the Lenovo provided one rather than the one that comes with W8.1 as rebooting from sleep didn't work reliably with 2014 installed until the above update.

Colin,

I built the machine myself:
Motherboard: Gigabyte GA-990FXA-UD7
CPU AMD FX8350
16 Gb memory
Graphic card: Gigabyte GV-R795WF3-3GD
I did not find any power manager specific for this configuration.
At the beginning, I suspected some overheating problem but I ran OCCT for hours without a problem. No problem either with other components.

Regards.

Again, ATI 2014 works fine for me on 8.1.

From the behavior, you have some driver conflict issue in Windows.

Does the problem go away when you uninstall 2014? If yes, try disabling the Acronis services except the scheduler service.

Michel,

Just curious here, are you attempting to backup to a drive connected to your PC via USB?

Bob,

No I perform the backup's on a SAN (Thecus N3200pro).

1. I tried to install the latest network driver >> Problem not solved
2. I tried to limit the backup speed to 100 Mpbs >> Problem not solved

All my drivers are the latest available. I have no other stability problem.

I spent days to try to debug the problem. I give up. I will wait for the next build and if the problem remains, I will search for another backup tool.

Michel,

"No I perform the backup's on a SAN (Thecus N3200pro)."

I take it you meant to say you backup to an NAS device?

I am going to go out on a limb here to a degree and suggest that it might be possible that what you are experiencing is a bug in the Win 8.1 release specifically with the way in which Win 8.1 handles power schemes. There are reports that a virtual slew of devices will not work correctly under Win 8.1 because Win 8.1 has turned off the power to these devices and when demand for the device is requested Win 8.1 will not repower the device so the device will not work. Most of these devices are USB devices thus far but I think the problem actually has more to do with the drivers for these devices not being compliant with Win 8.1 power schemes than anything else.

There are hacks to get around this, I am providing 2 links below that may or may not benefit you but at this point you have nothing to loose to at least give them a look and decide if you want to try them or not. This is starting to get some attention so it should not be long before hardware manufacturers start issuing driver updates for affected devices. Good luck!

http://support.microsoft.com/kb/2900614

http://blogs.msdn.com/b/usbcoreblog/archive/2013/11/01/help-after-insta…

Bob,

Indeed it is a NAS but connected on a Gigabit network. Nothing to do with USB. So I fear your remark is not relevant.

I wish you you all the best for 2014!

Michel,

There are two things I would suggest just to see where the problem itself lies.

1. If possible try a direct image either to the NAS via USB or to another external/internal drive if you have one.

2. Try FTP'ing into the NAS via True Image.

If #2 doesn't work, run Wireshark and see if anything pops up such as large number of retries.

Make sure the NAS is accessed via IP or UNC addressing, True Image is rarely happy with mapped drives because of the way Windows and mapping works.

Colin,

1. I tried a backup on another NAS connected on the network and the problem is the same (Windows crashed after 5'). Please note that I always used UNC addressing

2. I launched a FTP backup more than two hours ago and it looks fine.

I was too fast. FTP backup crashed also after three hours. I will run Wireshark and let you know.

I would like to say I am experiencing the same issue. I have windows pro 8.1 x64 installed and received numerous BSOD's only when performing a backup. I was doing an internal disk to disk backup. I have the same version on another computer with windows 7 sp1 x64 with no issues backing up.

This is on a fresh install with all the latest drivers for everything I could list my hardware specs if that would help. The only possibly useful information that might help I could offer is the only way I got Acronis to complete a full disk backup was to shutdown the system and acronis finished at the log out screen where it says "please waits will operations finish" or something to that effect.

I have analyzed the BSOD minidump files and they were only ntfs kernal failures.

Are you using some SSD caching mechanism on this computer? It is surprising that the computer doesn't blue screen. This looks more like a hardware failure than a software driver conflict issue.

No it is not hardware related as far as I can test goes. There is no ssd caching going on. I can use the computer for hours on end doing encoding no issues. I leave it doing nothing but a acronis backup and BSOD shortly after it starts.

Colin,

I started a Wireshark trace during standard and FTP backup and didn't see major problems. I can attach a trace (if it is possible) if needed.
I'm more and more convinced that Acronis backup 2014 is the problem. Any new build announced soon? Any beta available?

Michel,

The fact you have no problem with W7 on this PC but do with W8.1 does indeed now seem to be some sort of W8.1, NAs, TI problem. Do you have a USB disk you could connect just to see if it works via USB?

Just trying to narrow down where the problem lies. I think we are getting close to the stage where only Acronis themselves can shed light on the problem for which they will need an Acronis system report. Unfortunately you will probably have to pay for this unless you find you can't recover an image in which case support is free.

Michel,

Have you checked to see if Win 8.1 power management might be turning off your NIC or network attached devices?

Bob,

Yes I do. In device manager/Network adapters, I untag the field "Allow the computer to turn off this device...

Bob,

Yes I do. In device manager/Network adapters, I untag the field "Allow the computer to turn off this device...

Colin,

I have no USB device with enough capacity to reproduce the problem.

Colin,

I have no USB device with enough capacity to reproduce the problem.

http://wdc.custhelp.com/app/answers/detail/a_id/3875

Might be wrong here but I think the Device Manager option allows for the override of power settings contained in the BIOS, Windows power management could still be turning off the device using its own power management scheme. You might wish to temporarily disable Windows Power Management and see if that makes a difference. Here's a link for how to do this.

In general I like Acronis True Image products, (including True Image 2014, I have purchased (and registered) 5 different versions of True Image), however I think that True Image 2014 is going to to my last Acronis product. Bottomline I simply can not get Acronis True Image 2014 to work on my Windows 8.1 system (it worked on Windows 8.0 but not Windows 8.1), as I previously stated it resets my system during image creation in a window 8.1 environment. If Acronis ever makes an update to 6614 then I will try it, however right now I've decided to just remove Acronis True Image 2014 from my system and just use the boot disk to make image backups when I need them (and that's just a royal pain in butt). Are there any beta versions of Acronis True Image 2014 that are higher than 6614, if so I'd like to try it to see if it fixes my current issues.

Current System Specs
-----------------------------------------------------------------
AMD FX 8350
GIGABYTE GA-990FXA-UD7 AM3 (AMD 990FX chipset)
Crucial Ballistix 16GB (2 x 8GB) DDR3 1866 (Timings:8-8-8-24-T1)
Radeon HD 7990 + 7970 (Tri-Fire Mode)
AMD HDMI sound (via Radeon HD 7970)

Just to check out and follow up on Bob's idea about power config, open up an Administators command prompt and type in "powercfg -energy" without the quote marks. This will produce an HTML file in your user route directory, open this and see if this reports any device power conflicts.

Bob, Colin,

I created a Power Plan according to Bob's instruction >> Same result as before: black screen then reboot after 5'

Please find here attached the result of the "powercfg -energy" command

I am having the exact same problem with a Lenovo laptop running Windows Xp and 2014 build 6614. I have been working for days with tech support and you would think they had never heard of this problem before, I have tried to produce dumps, etc. I have never had a program blue screen on me before. It's a bit frightening. I'm amazed the no one has discovered what makes Acronis z2014 build 6614 unhappy.

Michel,

I know am certain you have eliminated the possiblity of a power config issue. Therefore I would highly suspect your troubles are related to a conflict, most likely would be a driver issue. Have you checked to see if Thecus has an updated driver for Win 8.1?

Michel,

Did you remove the powercfg report attachment? I don't see it.

Colin

Here it is.

Bob,

There is no driver specific driver as it is a network attached NAS.

At network level, I installed the latest Realtek drivers for the Realtek RTL8111E chipset:

Description Version Update Time
Win8 and Win8.1 Auto Installation Program (SID:1624014) 8.020 2013/11/26

from

http://www.realtek.com.tw/downloads/downloadsView.aspx?Langid=1&PNid=13…

Michel,

I see a number of things that might cause problems in your power report, on th eother hand they may be innocent.

First are you getting any Explorer crashes even when not using True Image?

Which AV software are you using?

Are you using the the Crossfire capability of NVidia cards and do you ahve the latests driver installed?

Is your BIOS the latest release version for your MB which is F10 v1.5.0.0 ?

Try the following, one at a time all will require a reboot, alternatively disable all of them and reenable them one at a time.

1. Temporarily disable Nortons AV and firewall preferably by stopping the service, disabling and rebooting - make sure you are disconnected from your network when you do this until you reenable the AV. Test TI see if it now works.

2. Disable your card reader - you might need to try this in conjunction with the above item - Test TI

3. If your camera is removable detach from US or if inbuilt disable.

What USB device do you have that calls itself Sigma?

Is this install of W8.1 over the top of a W7 installation or a 'vanilla' install? You have a Windows process that is causing a CPU utilisation problem which itself uses a file that can cause crashes and strangeness apparently, I'm not sure if this is a Windows 8.1 DLL as well as a W7 one.

If you find you are suffering from high CPU utilisation (which could also be causing a network problem), go into services.msc and restart Windows Management Instrumentation service. Your CPU usage should drop and possibly TI will now perform properly. If you find this works, I think there is a fix available from the Microsoft Knowledge Base for download.

Michel,

Guess I spoke to soon regarding your problem being totally unrelated to power management. Looking at the HTML file you posted I agree with Colin that you have a number of power related problems going on and it would be prudent to attempt to track these down and fix them if possible.

What concerns me the most is the CPU utilization numbers. I take note that the highest CPU usage is coming from WmiPrvSE.exe. This process is the Windows Management Instrumentation Service. Without getting into a lot of detail here you should try restarting this service to see if in doing so the CPU usage of this service drops. Normally the service should only be using around 5 to 10 percent of total CPU power. There are many causes that WmiPrvSE CPU utilization can be high one of which is network related.

Colin, Bob,

1. NAV: impossible to stop service. Only option would be to uninstall NAV but I do not want to go that way.
2 &3. Disable card reader and sigma device and camera (every USB devices except Keyboard and Mouse) >> Same result

Sigma: bike computer (http://www.sigmasport.com/fr/produkte/bikecomputer/topline_2009_wireles…)

I installed a fresh copy of Windows 8 than I upgraded it immediately to Windows 8.1
(Difficult to be more clean as Microsoft does not (at least did not) provide fresh copies of Windows 8.1)

I do not suffer High CPU utilization except when running Acronis backup but it was always the case as I ask for max compression.

This is my last post. I'm sure at 99;99999% that the problem comes from Acronis. As I already said, I will wait for the next build and if the problem remains, I will search for another backup tool as this is not the first time I had a problem that took months to be solved.

Many thanks for your help!!!

Nortons has been a problem with some software since they started using 'the inner depths' of XP many years ago.

As you are unable to temporarily disable Nortons, one last thing to try is to change the compression back to the default. I know this is counter intuitive, but TI is extremely intensive on RAM usage and removing some of that load will allow the CPU to use its cores elsewhere.

I would suggest double checking that your video driver isn't causing a problem (I'm not certain why this can interfere with True Image but it has been known in the past. I assume it is down to updating the GUI) and that your BIOS is the latest. The NVidia one may be a better fit than the one Microsoft provide.

It would be a good idea to hunt down the problem with the WIndows Instrumentation Service, if you think it is Acronis then you can always check that by disabling all the Acronis services and running the powercfg again.

Personally I still have a suspicion that Nortons may have a role to play in the problem - it can be disabled by booting W8.1 in safe mode, from there the Nortons service can be disabled and rebooted. Restarting it can be done in normal mode.

Getting to SAFE mode in W8/8.1 is not quite as easy as W7, but here is how to do it.

1. Either press SHIFT + Restart (Advanced Settings will appear) or Win button + I (select Change PC Settings).

2. Select 'Update and Recovery'

3. Select 'Recovery'.

4. Find 'Advanced Setup'

5. Click on 'restart' the Advanced Settings menu will finally appear.

Alternatively you can open an Admin cmd prompt and just type shutdown /r /o which will do all the above in one fell swoop.

Once the service has been disabled a reboot will automatically take you back to a standard boot.

Acronis Ture Image 2014

win8.1, True Image 2014 build 6614 (ATI2014), Acronis Disk Director Suite Home 11 (ADDSH11)

Create a bootable usb media from Acronis Ture Image 2014.
Of usb bootable media
When it start the ATI2014, screen is displayed, it can be used without problems.
However, when it start ADDSH11, start-up screen will go dark depending on the model of the PC, and can not be used.
・ TX/66F boot screen will go dark, can not be used.
・ TX/66E, TX66/CM screen is displayed, it can be used without problem.

Is it a matter of microsoft, it is the problem of acronis, can not be isolated.
If it think in general, but he seems like a problem of microsoft.
Please tell me the solution.

Disk director not compatible with Win 8. Try without 11.

http://kb.acronis.com/content/31033

Hi,

same issue here.

-AMD FX 8350
-Gigabyte GA-990FXA-UD5 (rev. 3.0)
-32GiByte (4*8GiByte) DDR3 1600
-ASUS R9 280x 3GiByte - Driver 14.4 / 13.12

Win 8.1.1 x64 pro, Acronis True Image 2014:6673

Freezes/reboots w/o BSOD while compressing the backup to save it on my windows HomeServer 2011 network share.
Freezes/reboots w/o BSOD also when backup to local drive.

One thing to mention:
i'vd encounter freezes too, when i use Canon Digital Picture Professional to decode my raw-images.
The same programs with Win 7 x64 professional are rock stable. Maybe some compression/decompression algorythm/implimentation-issues...

best regards,

Heiko Wagner

Hi,

one thing i have encountered on my journey to find the reason for this error is, that when i reduce the numbers of used CPU-cores from 8 to 7, there is no crash (so far).
I used msconfig.exe to reduce the used cores.
The guy in post #6 uses the same cpu (AMD FX8350 8core)...

I ill give it a try and keep youb posted if this solve my problem.

Michel Hanzen

Since I reduced the # of cores from 8 to 6, I met no more problem.

Heiko: thanks for your advice

Acronis: a fix please!!!

Hello Michel,

i see one more thing, which our PCs share: the Motherboard:

you use a Gigabyte GA-990FXA-UD7, i use a Gigabyte GA-990FXA-UD5.

in my further investigations, i have changed the motherboard to a Gigabyte GA-990XA-UD3 and there are no crashes anymore, even with 8 cores.

MAYBE we have here a compatiblity issue with these chipsets (990FXA), these types of CPU (FX 8350) and the OS (Win8.1).
Actually my MoBo is under investigation at Gigabyte.

i have created a Google-Spreadsheet, which i have filled with my PCs specs. Maybe the other Users, which encounters crashes, fill it with their pc-specs too.

https://docs.google.com/spreadsheets/d/1lrFr7C-vNvvnomSmLXkquGZaIfOhjGM…

best regards,

Heiko Wagner

Heiko,

I believe your conclusion regarding chipset compatability is right on target. I did some research myself for another user having the same chilset cpu combo and reached the same conclusion. There are a good number of references on the web about it.

I also have the Gigabyte GA-990FXA-UD3 motherboard and CPU AMD|8-CORE FX-8350 and for the past few days could not getting Acronis True Image 2014 to work without crashing my computer a few minutes into the image creation process. Changed the number of cores to 7 and it True Image ran without problems.
True Image build 6688.
Oddly enough, it was working a few months ago -- I think it started crashing in May and I just now got around to getting my backup working.

Hi,

the main problem is the "Vcore Loadline Calibration". Change it from "auto" to "high" - this will stress the CPU a bit more, because the powerdrop to save energy and reduce heat will not so low as with "auto".

http://linustechtips.com/main/topic/24019-load-line-calibration-why-ove…

Maybe the new task-scheduler in win8.1 (and maybe 10) in combo with FXA-chipset and FX-8350 results in powerpeaks and the powersupply on the motherboard is not fast enough to deliver the requested power.

edit:

I think this will happen with Win10 also. I have check it with Cinema 4D, which crashes with this combo (FXA, FX8350, win8.1 or newer) too.

After upgrading to Win10, I was able to run True Image with all 8 cores.

After upgrading to Win10 earlier today, I was able to run True Image with all 8 cores.

This is embarrassing - it wasn't the upgrade to Windows 10 that got the backup working with all 8 cores. After the upgrade to Win10, I inadvertently changed the external backup drive from the Seagate® Expansion™ External Drive 107AP2 that I always used to the portable WD Elements external drive that I also had connected to my system.
After a successful back to the WD drive, tried again with the 8 cores to the Seagate and that failed.