True Image 2014: Use of boot / rescue DVD and external USB hard drive

Under windows, look for the driver system use to access your 2TB drive.
Then make a WinPE ISO bootable image - see my troubles below:-)
Then you should see it
BR
_JeRRy_

Thanks for your feedback, but I have no WinPE. It is a pitty that ATI doesn`t support such external HD

>It is a pitty that ATI doesn`t support such external HD

Well, ATIH2014 does, at least it does my 2TB Seagate FreeAgent, which is even a USB 3.0 device. But unless you give us more details of your drive and your hardware no one can help.

You said "boot DVD": have you download the latest Bootable Media from your account and burned to CD?

You can avoid this issue by using True Image's add new disk function to initialize the empty drive before you start using it. You can use it now, but it will delete everything on the drive.

I created the boot DVD with ATI programm and that is the latest release - version 6614. The iso file I can download from the account is the same version. The drive is an Intenso external USB 3.0 device with an USB 2.0 connection (orginal cable). Which kind of information of my hardware do you need?

Joey,
you mentoned I can avoid this issue by using function "add new disk". Is it a windows function? Will this add a driver to use the HD during creating the boot DVD?

No. It is a feature of the True Image program. It ensures that the drive is initialized properly so that it can be seen both in Windows and from the Acronis bootable cd. It's best to use it on every drive you're going to store your true image backups on to ensure they will be accessible when booting from the recovery disc. Using it now will erase everything on the drive, but it will then be accessible from the recovery cd. I experienced this issue with a couple of external drives, and this solved the problem for me.

bplast wrote:

I created the boot DVD with ATI programm and that is the latest release - version 6614. The iso file I can download from the account is the same version. The drive is an Intenso external USB 3.0 device with an USB 2.0 connection (orginal cable). Which kind of information of my hardware do you need?

I suppose it is possible that the .iso doesn't "see" your USB 3.0 device owing to a unique driver--what motherboard do you have? Wait, it's a 3.0 device but you have it connected with a USB 3.0 cable to a USB 2.0 port on your computer? If yes I would sure think it oughta work, albeit at the much slower USB 2.0 speed. What I'd want to look at is Windows Device Manager to see what USB driver it uses there. If it is currently using a standard Microsoft driver to work with Windows, it surely ought to work with Acronis.

I do not think, if the drive is working with Windows and therefore is a supported filesystem, that you would need to re-format it.

Thanks for all your feedback, but I`m not able to shift the data to another drive. Best thing would be to buy a new internal drive => that should be viusable then.

Tried it again by upgrading to Premium version. Created Win PE disk and the external drive is visuable and usable, but my scsi controller and disks were not available. I tried to install the drivers to the WinPe Iso file but w/o success. I used commands as dism and imagex, but only error codes. I`m feeling as back to time of MSDOS!!! I`m really disappointed to spend another day for nothing.