true image 2015 installer cannot continue because one of true image tools is running

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I subscribed for a 3 pc use, but cannot install it on my wife's computer. It installed fine on my computer. Both computers are windows 7 with tons of RAM and hard-drive space etc.

Keeps coming up with "cannot continue because one of true image tools is running. Please close the running tool and restart the installer". No error messages have come up apart from what I have mentioned.

There has never been Acronis installed on this computer before. I have tried turning off the firewalls, running as administrator have even put the acronis cleaner through it. Still no go.

Are there any solutions to this please ?
Cheers
Mike.

Do, 02/05/2015 - 01:58
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Have your tried rebooting? The cleanser is a running tool and may have still been running.
If you get it again, try the ctrl-alt-del key and see if shows in the apps or processes.

Do, 02/05/2015 - 02:55
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Hi Grover,
Yes mate, I did reboot. I came across a thread on the net which mentioned checking a hex key root before rebooting, so did that and all was as it should be before the reboot. Didn't have to delete or touch anything. Closed the computer down completely.

Fired up the computer and manually checked everything to make sure Acronis was gone etc then tried to re-install and it came up exactly the same "cannot continue because one of true image tools is running. Please close the running tool and restart the installer".
Cheers
Mike.

Do, 02/05/2015 - 03:22
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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OK PROBLEM SOLVED !!!

Tried again and no go. Ran the cleaner through the system and tried again ....... no go.
Ran the cleaner through the system, double checked all was ok and rebooted as per normal.

This time I physically logged into my registered Acronis account and downloaded from my purchased products (instead of trying to download and install through an installer whilst not logged in). All sweet, installed like a dream and all good now.
Happy Chappy :)
Cheers
Mike.

Do, 02/05/2015 - 04:52
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