True Image and windows search
I searched for previous postings on this issue but only saw one possibility and it shed no light on the subject.
I have noticed the following behavior on 3 pc's to date. Computers running XP Professional with sp3 (not on a domain) have consistently crashed after installing True-Image and then using windows search. What i'm searching for doesn't seem to matter. Uninstalling True-Image corrects the problem (assuming the crash and subsequent restart doesn't cause major corruption as it did in one case).
The PC's in question have been up to date and functioning well for extended periods of time prior to installing True-Image.
I would like to know if this is a recognized issue and what has been done to fix it. Thanks.
Fletcher
I have the exact same problem as Fletcher H.
I have True Image Home 2010 build 6053 along with Plus Pack 2010 build 6053. True Image 2010 is installed in XP Pro Service Pack 3, FAT32 file system.
My motherboard is an ASUS A7N8X Deluxe Rev 2.0, 1 GB Ram, bios version 1007, AMD Athlon XP 3200+ cpu. I have Western Digital IDE hard drives.
No matter what drive I search with Windows Search, external or internal, Windows Search hangs up a few seconds after it starts. The windows explorer window no longer responds and has to be killed using Windows Task Manager.
I uninstalled Plus Pack but the problem still prevails. I uninstalled True Image 2010 Home and, like Fletcher H, this fixes the problem .
I would not be surprised if this issue has something to do with the lack of indexing capability in the FAT32 file system. I do not use any other indexing programs( like google, yahoo, etc.).
I'm thinking of asking for a refund because I cannot use True image with Windows Search disabled.
Note that I am not a "Beginner" even though this post identifies me as such. I have been using licensed Acronis backup products since version 6.
Thank you.
This is a serious bug. I've done further testing on this issue.
The FAT32 and NTFS file systems can be ruled out as the cause because both exhibit the same problem.
The windows search problem only occurs when searching a hard drive that contains .tib Acronis archive files.
Acronis 2010 search apparently searches the content of .tib files for the search pattern. However, Acronis 2010 search cannot identify the last .tib volume of a multi-volume archive.
When the .tib file is encountered, a window is opened asking for the last volume of the archive. No matter which one you highlight, it keeps asking the question until you cancel the window. If the archive is corrupt, no popup windows is produced and the search hangs.
In any case, the search eventually hangs and shutdown/reboot must be invoked (via Task Manager) to get rid of non responsive, open windows.
This is a serious bug and should addressed immediately. Do not purchase Acronis 2010 or Plus Pack, build 6053, until this is fixed.
Edward B.
Hello Edward,
Please accept our apologies for the difficulties you've experienced.
We're already aware of the issue and it is under investigation.
At the meantime, I may recommend you to use Google Desktop search as temporal workaround. Use the following link.
Please reply to this thread if you need any further assistance.
Thank you.
Revised 3-25-2010 to add boot into safe mode.
My workaround for this problem is to disable Acronis 2010 Shell Extensions for Windows Explorer by renaming files tishell32.dll and tishell.dll.
These same functions are still available by invoking the Acronis Software (Tools and Utilities menu). If you want to search an archive, just mount it and use standard windows search.
To disable the shell extensions for XP Professional 32 bit, Service Pack 3, do the following:
1. Boot XP into Safe Mode (keep tapping F8 key at start of boot process)
2. Select Operating System to boot (XP)
3. Logon as Administrator
4. Open a Windows Command Prompt Window:
(Start>All Programs>Accessories>Command Prompt)
5. Enter the following commands exactly as shown:
cd "\Program Files\Acronis\TrueImageHome"
dir
rename tishell.dll tishell.disable
rename tishell32.dll tishell32.disable
dir
exit
( Note you cannot rename these files in Windows Explorer because they are in use by Windows Explorer)
6. Reboot your computer
Windows Explorer will no longer display Acronis options in Explorer context menus, will no longer search a .tib file, and will no longer hang up when doing a windows search.
If you have XP 64 bit, Vista or Windows 7, you will have to figure out what changes are needed. They should not be very different from what is shown here.
If you want more background information, search forum.acronis.com for:
windows search tib
=========================================================
To Ilya Rasovsky,
Thank you for your reply to me for the prior post.
Consider making the Windows Search of .tib archive files OPTIONAL. It takes too much time to search every archive for every Windows Search that is invoked not to mention the indexing requirements for the contents of these archives.
Most of my searches involve searching the entire hard drive. If I want to search an archive, it is just as easy to mount the archive and then search it. That is the way it always worked in older versions of Acronis.
Second, if this problem is not fixed in this version, I want a free upgrade to the next version. If you agree to do this, I will not ask for a refund for Acronis 2010 and Plus Pack 2010.
Thank You.
I haven't used True Image in awhile and i forgot to check the status of this post... good to see it's a known issue and being worked on.
Thanks for addressing the issue and for the workaround procedure Edward.
I'll be migrating systems in the near future and as Edward requested, I would appreciate a refund or a free upgrade to a problem-free version of True Image. This issue has cost me and others considerable time. Thanks.
Fletcher
Hello all,
Thank you Fletcher H.
I appreciate your post as I am having the same issues.
Initially I thought it was just random, but it's definitely a big problem.
Edward B - Thanks a million for the work around. It worked brilliantly! It's so nice to have the search function back without having to think "awww **** not again".
Acronis Team - I hope you guys are successful at solving this problem. It would be nice to be able to look into .tib files AND search the computer without crashing at the same time. (sigh) I suppose I'm the one who should have known and weighed this tradeoff before I bought 3 copies of 2010.
Thank you all kindly,
D
Glad you found the post DK.
To the Acronis staff asking for help investigating the problem: I don't think this is a tough one to reproduce guys.. we shouldn't have to do any data collecting for you here. Just install your program on a fully updated windows XP system, create an image and start searching. There's your repro :)
The same issue on my machine - win xp sp3.
Issue disappears as soon as all tib files removed from the disc used by windows searched.
Dear Acronis Team, let us know please as soon as any solution available.
Thanks
ATI 2009 Home in use.
When will this issue be addressed/fixed by Acronis? About two days after hell freezes over!
My fix, or should I say, workaround! Download a copy of CCleaner - it's free > install it, of course > Under options click include and add the path (in my case) C:\documents and settings\(your user name)\local settings\temp\*.* (This is were Acronis sticks all the .tib extensions on my machine (In the Advanced box uncheck "Only delete files in Windows Temp folders older than 24 hours" After using Acronis, run CClearner - Search will work. This approach works for me on a XP Pro SP 3 machine/Seagate external drive where I keep my images and shut down when not in use.
Dummy comment to subscribe to thread.
Dear Community!
Please be informed that this issue is already being addressed in this main thread. It's important for us to have all the information stored in one place, and we would highly appreciate if you could kindly proceed with sharing your comments and concerns with us in the specified thread.
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Acronis Forum Team.