True Image Home 2012 - synchronization not working with a NAS
I want to synchronize a folder on a NAS to the Aronis Online Storage. I have bought 250 GB storage.
The folder is located on \\192.168.2.3\xxx and is password protected on the NAS.
I created a new synchronization profile. When select the folder I have to enter the username and password for the folder. I tested the connection.
The synchronization is not working. In the log file the following messages appears:
Could not open the folder \\192.168.2.3\xxxx
Please help.
Same here. The log file shows the following.
Event details: Failed to open synchronized folder '\\QUASAR\...'.
Error code: More information about this error and solutions may be available online in the Acronis Knowledge Base.
To access the online resource manually, enter the event code at: http://kb.acronis.com/errorcode/
Event code: 0x01910021+0x00040014+0x0000FFF0+0x800704C3
There does not yet seem to be any useful information in the knowledge base.
Hello das L,
Thank you for bringing up this question.
Could you please provide us with the additional information for further investigation?
- Acronis Info from the problem machine
- Exact sequence of steps performed
Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!
Thank you
Hi Yana.
I am sure you noticed that I sent you a private message with some of the requested information.
Thanks, L
Did anybody ever get this resolved, I'm having the same issue with TIH 2012. I ftp'd a whole bunch of system info to tech support.
Hi Anthony,
I have since upgraded to a newer version of TIH 2012, but the issue is not resolved in my setup.
There now is a KB article about the issue (or at least a similar issue):
http://kb.acronis.com/content/30709
But it does not apply to my setup since I only have a single sync configured.
Cheers, L
Hi Anthony,
I have since upgraded to a newer version of TIH 2012, but the issue is not resolved in my setup.
There now is a KB article about the issue (or at least a similar issue):
http://kb.acronis.com/content/30709But it does not apply to my setup since I only have a single sync configured.
Same here exactly. The Log error referred me to that KB article BUT: The credentials I'm using are the same as Windows (7, x64); I have no other sync configured to that NAS or any other network device. I've even tried removing the other sync I had (Local -> local) but still get the same error.
Acronis T.I. Home 2012 Plus Pack, Update 2 (build 7119)