True Image sees new disk as full

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I just installed a 640GB external drive and when it displays available drives, it shows the new one as 100% full. Whereas, MS Explorer shows 595GB free. I tried to create a secure zone, but it fails. I'm running Version 8 at the latest build. Anyone see this before?

So, 05/30/2010 - 19:59
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I would open Windows Disk Management and look at the 640 in graphical view. Maybe you will see some residue from the failed secure zone.

Afterwards, I would open a command prompt and run ChkDsk X: /R where x is the drive letter assigned to the 6i40. This could take several hours.

Since you are using Version 8, I am "assuming" that you are running Windows XP or Windows 98SE?

So, 05/30/2010 - 21:36
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If Richard formatted that new disk as a FAT32 640GB partition, then the drive must be using 64K clusters. That technically is possible with FAT32, but could cause problems since FAT32 is supposed to only use a maximum cluster size of 32K. Anyway, that is just a thought.

Mo, 05/31/2010 - 01:15
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My problem got resolved, although it's a mystery to me how it got resolved. I rebooted tried again, then True Image reported a ton of free space. I was able to create the Secure Zone. Alas, I'm encountering problems doing a backup (I posted this issue today). BTW, I running Win/2K SP4 and my C drive is NTFS (as per MS Explorer) but when True Image lists eligible disks for backup, it shows a small portion of my C disk as FAT16. I don't know if this for some sort of compatibility support (DOS?).
Anyway, thanks to all responders.

Mo, 05/31/2010 - 13:50
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