True Image11 does not start - Missing msvcr80.dll

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I was so naive to think that Acronis would support a product named True Image "2011" !
This is my question (prpared for .... the already expired "Support" ...

Dear Support Team,
TrueImage11 was registered and was installed (twice) on my Windows-XP system, but it cannot be started because it encounters a problem and closes itself with some apology.

I get an error (illustrated in the attachment). I looked into my system for find file "msvcr80.dll" which is needed by TI-11 and found the file at several locations, showing different sizes and dates.

However I don't know which version Acronis likes most and where TI-11 is looking.

Please tell me :
- Where Acronis is searching for this file ? Which directory (foldername)?
- Which version would you like to be used ?
- Is the download available at www.dll-files.com, a version that does not conflict with TI-11 ?
http://www.dll-files.com/dllindex/dll-files.shtml?msvcr80
File description: Microsoft, Microsoft Version:8.00.50727.42

- You might like to send me the version Acronis like best ?

Thank you for advice

Anhang Größe
2011-05-28_12h58_45.png 35.22 KB
Sa, 05/28/2011 - 14:15
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mvp

ATI doesn't have trouble finding the file. There is an issue with the installation and/or your system.
This kind of issue is really hard to debug by another user, and you would be better off contacting Acronis Support.

If I were you, I would uninstall ATI, use the Acronis Cleanup Utility found here http://forum.acronis.com/forum/14906, reboot and then reinstall.

Sa, 05/28/2011 - 16:22
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Hello Georges and Pat,

Thank you for your comments. Pat, thanks a lot for your help.

Georges, Pat is correct - the best way here is to reinstall, as it seems to be drivers conflict. After you have removed the installation, please temporary disable all third party protection software like firewall, backup solution and antiviruses, and only after that proceed with the installation. This will ensure us that there is not mess in the drivers.

In case the issue remains after the installation, please gather Acronis Info from the problem machine, Dr. Watson crash dump, and submit a case with the information attached, and let us know its number.

I'm sorry for the inconvenience you've encountered with contacting support. According to the Acronis License Policy we provide free support during first 30 days after purchase and for recovery issues. You can find support options in this KB article, and information how to contact support in this thread.

Mo, 05/30/2011 - 15:40
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