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TrueImage2010.7046_s_en update fails

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I updated to TrueImage2010.7046_s_en and now get this error when starting up the program: Please the attachment for the error

Anhang Größe
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Try this, use windows' msconfig to clear out services and programs while you run the update. Start msconfig, go to services, hide all mocrosoaft serivces, disable all that remain, disabl eall startup progs. Reboot, run your update or uninstall/installs, then use msconfig to rset themachine to start normall. You can find out about msconfig here:

http://netsquirrel.com/msconfig/index.html

Amazing it worked. Now for the next problem when I install the Plus Pak there are no errors but when I start TI2010 it does not show are having the Plus pak any more suggestions?

Joe,
Check the build number and see if the plus pak info shows there.

Hold down on the alt key and a menu should appear at top of window.

Did you use the same install of plus pak when all the othere services were stopped--like before?

What operating system?

Yes I stopped all the services and startups rebooted installed TI2010 rebooted installed Plus Pack rebooted ran TI2010 then went to help about splash screen shows TI2010 current installed version but not Plus Pack. I am using W7x64

I can attach a screen shot if the will help

Hello all,

Thank you for your posts and your kind assistance.

Joe, I will definitely assist you with this issue.

This can be a local GUI issue where the PP has been installed but is not shown in our software GUI. Can you please check Program and Features and let me know if you see both parts of our software.

We can start investigating this by running the installation packages for ATIH 2010 and then the Plus pack and select repair installation. It is possible some program components did not update properly.

After that, I would really appreciate if you can send me a private message with a couple of screenshots and a report:

1. AcronisInfo.

2. Screenshots of Programs and Features view where we can see Acronis True Image 2010 Home and the Plus Pack.

Please let me know if you have additional questions.

Thank you.