TrueImageMonitor Runtime Error

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After upgrading from Vista to Windows 7 I frequently get the error box: "Virtual C++ : This program tried to shutdown in an unusual way." How do I stop this?

Mo, 10/26/2009 - 20:12
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Hello James,

I will do my best to solve the issue you experience.

Note that the only Acronis True Image Home version which supports Windows 7 is Acronis True Image Home 2010. If you have any previous version of Acronis True Image this can be the possible reason for the issue you experience after you upgrade to Windows 7. See the following KB article "Microsoft Windows 7 Support in Acronis Products" In order to resolve the issue you should upgrade your version of Acronis True Image to Acronis True Image Home 2010, the upgrade price is $29.99

If you are using the latest version of Acronis True Image Home you should uninstall the product from your system than download the latest build from your account. Here are the instructions how to download the installation file via account:

1. Choose "Product registration"

2. Enter your serial number for your Acronis product in the corresponding field.

3. Your product will become registered and you will get an access to the latest build at "Product updates"

Please disable any download managers, internet download/connection boosters, etc. before the download

If the issue persists please attach the following diagnostic information to your next reply.

1)      Could you please do the following to get sysinfo file?

- Open Start\Programs\Accessories\System Tools\System Information;

- Choose the "Save" option in the "File" menu (or "Action" menu under Windows 2000), enter the "File name" and set the field "Save as type" to "System Information File (*.NFO)";

- Send us the saved file.

2) Could you please do the following to get dr.watson log?

- Reproduce the problem (application crash);

- Do not close the "Application has stopped working" window;

- Run Task Manager (press Ctrl-Shift-Esc buttons);

- Go to "Processes" tab and right-click on the crashed process;

- Select "Create Dump File" item from the menu;

- Pick up the .DMP file created and send it to us;

- Open Start->Run (or press Windows-R buttons) type "%USERPROFILE%\AppData\Local\Microsoft\Windows\WER\ReportArchive" string without quotes and hit Enter key

- After that you will see a folder (or a few folders), the name of which starts with "Report"

- Please send us Report.wer file from the last created folder

Please note that you may add the two collected files

into rar or zip archive file.

Please let us know if you need any additional assistance or if provided instructions are not clear enough.

Fr, 11/06/2009 - 13:48
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