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Unable to Boot rescue Media from Captiva Notebook

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I try to create a first backup of the built-in SSD on a USB stick.
For this I tried to use the boot CD. Unfortunately this could not be booted.
Also the Acronis Linux system which can be created via the Rescue Media Builder on a USB stick does not boot.
I have also tried the method with the WinPE. Unfortunately also no boot possible.

From the BIOS under Save & Exit, I select the USB stick under Boot Override. When I press Enter at the USB Stick item, the screen is briefly dark and the BIOS screen reappears. It seems not to accept the boot media!

I try similar with a USB stick on the Win 10 setup is installed, then starts the setup of Windows, which I then aboart. So booting of the USB is possible, if the Stick is right!

Here the data of the System

Type

Captiva

Model

Notebook 14.1

OS

Windows 10, 32 Bit

BIOS

Ami Aptio ; V5.008 ; UEFI 2.3 ; PI 1.2 ; 3BAIR 0.11

Acronis True image Home 2015, Build 6613

What can be done? 

0 Users found this helpful

Welcome to these user forums.

I suspect that your Captiva Notebook system uses the EFI bootloader and has Secure Boot enabled, plus may also have internal devices, including the SSD that is not supported / recognised by the ATIH 2015 Rescue Media.

This is a case where I would recommend downloading a trial copy of the ATIH 2017 product which has far better support for new hardware and devices, plus can also create 32-bit Windows PE Rescue Media with the aid of a utility program provided by the MVP community.  See forum sticky post: 127281: MVP Tool - CUSTOM ATI WINPE BUILDER for more information.  If you find that the ATIH 2017 Rescue Media works for you, then I would recommend upgrading from your 2015 version.

Thanks for the hints. The secure boot is not enabled on this system.

I noe tryed the 2017 version. It updates my 2015 version, and my 2015 license is lost by doing that. Now I have only a test version of 2017 on my PC.

I createtd a 2017 boot media (Linux) and it boots the Notebook! Unfortunately I cant create a backup now, because of the trial version.

 >>> Insert coins

I will spent the 50€ for the new version now.

 

The trial version should work with full function for 30 days when running from within Windows before becoming very limited, but good to hear that the 2017 version boots the Notebook OK for you.  The Rescue Media only allows Restore for trial copies.

See KB document: 2768: Trial Version Limitations of Acronis Products