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Unable to recover files

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Hi there,

I just ran an initial non-stop back up from my PC to an external drive. The backup is there and it shows up in the recovery browser. When I try to do a test recovery of some files, I get an error message saying it can't do the recovery.

I sure love to know whether this is me doing something wrong or if it is a program glitch.

Thanks for any help.

Here is a sceen shot of the error.

Anhang Größe
truimage-error.jpg 68.67 KB
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It looks like you have an installation issue. Can you try to recover the file from the recovery CD? If this works, this will confirm there is a Windows installation issue. If this doesn't work, there is a high chance the NSB is corrupt.

Hi Pat,

Thanks for the reply.

I'm having no luck with this program. Seriously thinking about reinstalling my previous version.

I'll try uninstalling and starting over to see if that works.