Unable to uninstall ATIH 2012
I decided to give Acronis a try this evening to take advantage of the new sync feature. Found that it wasn't to my liking, so I attempted to uninstall it. No luck. I receive the following message when attempting to uninstall through 'Programs and Features' -
'No Acronis True Image components found'
So, I went and found the uninstall.exe and tried it from there. Same thing.
On a hunch, I ran the trial.exe I had downloaded and ran the uninstaller from there. It completed almost immediately, but the program was still installed.
I ran a repair installation and then tried to uninstall. Same issue.
Any thoughts? I am running a fully updated Win7 x64 install and installed Acronis using the trial version provided by its website.
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I don't believe I unchecked anything during installation, but honestly, I don't recall.
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I cannot uninstall 2012 either with the same "No Acronis True Image Home components found." error regardless of RMB's inclusion or not.
I have never been fond of Acronis' products. They have never suited me particularly well. Along with the inability to backup a certain drive which has a supported file system, the inability to uninstall is the last straw. I will look elsewhere for my backup needs from now on.
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Try running the installer file again with Admin permissions (right click select Run as Administrator) and then select uninstall from the installer emnu.
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I was directed to the Cleanup Utility. It fixed my problem. http://kb.acronis.com/content/24545
Still an unsatified customer.
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Unsatisfied Customer wrote:I was directed to the Cleanup Utility. It fixed my problem. http://kb.acronis.com/content/24545
Just a warning for those intending to use the clean up utility as a first resort, if you have any other Acronis products installed it will disable them as well requiring them to be re-installed.
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I have a simular issue I purchased Arconis 2013 and it requires you to uninstall 2012 first but I can't get it to complete the install. I have run the uninstall as administrator and it opens the window and says it's uninstalling but it never completes nor does it give any error. Need help or I need a refund on my 2013. Tried all the fixes cleanup etc. nothing works.
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Donnie,
Is 2013 starting to install and then rolls back?
Run the 2012 installer again and see if it offers you an uninstall option, if so see if that solves the problem.
Extract the 2013 MSI installer by running the install program and right click on the 'install' option and select extract. Right click on the extracted installer select 'run as admin' and see if this will now install all the way.
Posting the MSI log file of 2013 would be helpful, you will need to check the file to ensure it doesn't contain your email address or your serial number before posting it in public.
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I finally got it to install normally I reverted to an earlier restore point and than reran the 2013 install and it completed successfully.
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"Access denied
You are not authorized to access this page."
When I try to view the KB article, I get that error. I don't have an active Acronis subscription anymore and I'm trying to uninstall it.
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Nuri,
If looking for the cleanup utility, check my signature below for link.
The download file for the cleanup zip file is at the very bottom of the KB article referenced by my link.
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