Unable to use drive after TIH 2012 Update

Just uninstalled TIH 2102 and ran the Clean Up Utility. No difference. Then I removed VSFLT67.SYS (the cleanup didn't clean up very well) and everything worked fine. I'll try a new install of TIH 2012.

Tried new install of the previous (build 6131) and the problem remains even after doing another uninstall.

I'll have to check, build 7119 does use a new version of VSFLT and the SNAPAPI drivers, so it may be this hasn't updated properly. I'm not on the machine that has 2012 installed, so can't check what it should be at this moment.

In Windows Device Manager does the Acronis entry appear with no warnings?

Device Manager shows everything is ok.

I had to revert to an old backup image which was not simple since Acronis doesn't provide any means for loading the driver for my OCZ Revo 3 X2 SSD.

The old version with TIH 6131 workes fine. I made a restore point and install 7119. Again the same failure - the system would not recognized 3 TB drives. I also noticed that it wouldn't recognized USB flash drives.

I did a system restore from the restore point and it's working again.

I've also tested 7119 on a clean install of Win 7 and it doesn't work there either.

I'm having the same issue on version 7133 that was just released. If I uninstall TIH, then I can access my 3TB Hitach Deskstar drive just fine. If I have it installed, I cannot see the drive contents even though it shows up fine in device manager. If I attempt to do anything with the drive (format, etc) it will blue screen with a STOP error code of 0x7E.

I guess as usual when debugging things, issues get solved only after posting :)

The issue is likely a compatibility between Acronis' vsflt67.sys and the Intel RST 9.6 I had installed for my Asus P6X58D-E motherboard with the X58 intel chipset. The latest compatible driver from Asus' website is the 9.6, while googling around shows that the 10.8.0.1003 is also compatible. After installing RST v10.8.0.1003, my 3TB drive again works normally (knock on wood).

Hopefully this can help others.

I have a similar issue, Acronis TIH 2012 (build 7133) which fails to access a Seagate 3TB drive.

I installed the latest Acronis True Image Home 2012, and rebooted the computer.

I then tied to add the Seagate 3TB drive, which allowed me to add at 2TB partition. I started formatting it through Acronis, and got Blue Screen of Death windows crash.

In the minidump, I see it pointing to this Acronis driver:

*** vsflt67.sys - Address FFFFF88000E176F0 base at FFFFF88000E00000, DateStamp 4ee88be5

Which from the log is this Acronis driver:
- vsflt67.sys 146528 08-04-2012 04:59:54 1.1.0.67 Acronis Acronis Virtual Disk Boot Bus Extender

I previously had Acronis DiskWizard for accessing the 3TB drive, working fine with prior Acronis TIH2012 build 6154, but which crashed the drive when I upgraded to Acronis build 7133. I had to abandon the data on the drive, reinstall 7133, and now it crashes when I try to add, extend then format the 3TB drive under Acronis.

I'd appreciate any tips on how to unravel this mess!

Thank you.

mck,

At this point, you might want to uninstall 2012, use the clean up utility (follow the instructions carefully, do not let the utility reboot your computer). Then create a backup using the recovery CD.
Then install the beta ot 2013 and see if that solves your issue. http://forum.acronis.com/forum/33529

Pat,
thanks for your reply.
I had an Acronis rep remote to my machine the first time I installed TIH2012, and he used the uninstall utility while I watched. It entailed a TON of steps, answers to dialoge questions, etc. which I did not record, and which were too numerous for me to follow.

I'm also a bit weary of doing a beta test, as the product has now left my system in an unstable state. That would mean subjecting my system to a potentially unstable version of already unstable software. All of the Acronis backups I rely on are now corrupt or gone. So I'm taking steps to do rudimentary copies of critical data off to USB drives before the whole thing crashes. I tried reverting back to Windows Backup (in the control panel) but that's crippled too. I do have older Norton backups which I can still access but that data is a bit older now.

I'll probably go purchase a 2TB usb drive with onboard backup software and start using a solution like that which is not so imbedded in my system. After I get things recoverd to a point where I can afford to lose my main drive I can start to look at the Acronis issues again.

Thanks, if you have any other ideas I'd appreciate it.
Mark

I am getting the same issue. If I try to format my WD 2.5 TB hard drive I get the crash dump. In general I am not pleased with TIH 2012 at all. Clean up utility reulted in an unbootable configuration so I had to restore from a back up.

After applying the recent windows updates, I lost my 3TB disk again, but was able to recover it by uninstalling TIH2012, and re-installing.
Don't use the normal uninstaller, it doesn't work.
You have to follow run the cleanup utility, update the registry, etc.
When I did that, my disk reappeared in windows.
I then reinstalled TIH2012, and it appears to find the archives and recognize the disk again.

But, the uninstaller discards your backup settings, so now I'm trying to find a copy. Anyone know where those are stored? Can I fetch them from a recent partition backup?

Mark

%systemdrive%\ProgramData\Acronis\TrueImageHome\Scripts contains the script files. I'm not really sure how to use them after a restore, maybe someone else can shed some light here. For future reference, you can export your backup tasks and settings from within Acronis on the Tools and Utilites tab.

thanks James. I had actually just finished mounting an old image and going to that programdata directory.
under Acronis, I restored LastBackups\last_backups.xml
Also, in Acronis\Trueimage I restored ArchiveOptions\000000007h.opt

I tried Database\archives.xml, but had already located and pulled the archive into acronis. Restoring this file duplicated some of that so I skipped it.

Under Scripts, luckily I only had 1 script in the archive (C06ACF99-F7E0-408A-9423-A43D963799D1.tib.tis) which I restored, and this gave me all of the backup settings EXCEPT for the schedule.

I couldn't find where to pull the schedule, so I just re-created that.

Thanks!

Thanks for your update, will put it to use in the future if needed.